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Mike Miner

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Mike Miner

Executive Director, Contact Center | City of NYC

New York, New York, United States

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Mike Miner

Summary

Mike Miner is an accomplished executive with extensive experience in customer service and operations management, currently serving as the Executive Director of the 311 Contact Center in New York City. With a strong background in call center management and customer experience strategy, he has successfully led teams of over 600 employees, handling millions of calls annually. His expertise spans various industries including telecommunications and pharmaceuticals, where he has consistently driven process improvements and enhanced customer satisfaction. Mike's strategic vision and leadership have been pivotal in transforming customer-facing operations to better serve the needs of diverse stakeholders. He holds a Bachelor's degree in Business Management from Johnson & Wales University and has a proven track record of increasing efficiency and implementing innovative solutions. Outside of his professional commitments, he is passionate about mentoring future leaders and contributing to community service initiatives.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Startup Experience

Mike Miner

Work Experience

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Executive Director, Contact Center at

City of NYC

October 2015 - Present

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Director, Call Center at

Irmat Pharmacy

January 2014 - January 2015

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Regional Quality Manager at

Spectrum

January 2012 - January 2014

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Director of Customer Experience at

Cox Communications

August 2006 - August 2010

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General Manager at

Netcharge Payment Solutions

October 2005 - August 2006

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Director Marketing at

AT&T

January 1999 - March 2005

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Director Results and Analysis at

At And T Consumer And Small Business

July 1996 - December 1998

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Workforce Manager - Call Center at

At And T Consumer And Small Business

July 1995 - July 1996

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Mike Miner

Education

Johnson & Wales University, Bs

January 1985 - January 1989

Frequently Asked Questions about Mike Miner

What is Mike Miner email address?

Mike Miner's primary email address is ******@cityhall.nyc.gov. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Mike Miner work for?

Mike Miner is a Executive Director, Contact Center at City of NYC, a company specializing in Executive, Legislative, & Other General Government Support .

Where Mike Miner graduated from?

Mike Miner holds a degree in Business Management from Johnson & Wales University.

How can I directly contact Mike Miner?

To contact Mike Miner directly, you can use the email address ******@cityhall.nyc.gov. Complete contact information is available upon registration with Muraena.

Who is Mike Miner?

Mike Miner is an accomplished executive with extensive experience in customer service and operations management, currently serving as the Executive Director of the 311 Contact Center in New York City. With a strong background in call center management and customer experience strategy, he has successfully led teams of over 600 employees, handling millions of calls annually. His expertise spans various industries including telecommunications and pharmaceuticals, where he has consistently driven process improvements and enhanced customer satisfaction. Mike's strategic vision and leadership have been pivotal in transforming customer-facing operations to better serve the needs of diverse stakeholders. He holds a Bachelor's degree in Business Management from Johnson & Wales University and has a proven track record of increasing efficiency and implementing innovative solutions. Outside of his professional commitments, he is passionate about mentoring future leaders and contributing to community service initiatives.

Mike`s contact details

mail

******@cityhall.nyc.gov

******@nyc.gov

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