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Mike Miner
Mike Miner
Executive Director, Contact Center | City of NYC
New York, New York, United States
Mike Miner
Summary
Mike Miner is an accomplished executive with extensive experience in customer service and operations management, currently serving as the Executive Director of the 311 Contact Center in New York City. With a strong background in call center management and customer experience strategy, he has successfully led teams of over 600 employees, handling millions of calls annually. His expertise spans various industries including telecommunications and pharmaceuticals, where he has consistently driven process improvements and enhanced customer satisfaction. Mike's strategic vision and leadership have been pivotal in transforming customer-facing operations to better serve the needs of diverse stakeholders. He holds a Bachelor's degree in Business Management from Johnson & Wales University and has a proven track record of increasing efficiency and implementing innovative solutions. Outside of his professional commitments, he is passionate about mentoring future leaders and contributing to community service initiatives.
Mike Miner
Work Experience
Executive Director, Contact Center at
City of NYC
October 2015 - Present
Director, Call Center at
Irmat Pharmacy
January 2014 - January 2015
Regional Quality Manager at
Spectrum
January 2012 - January 2014
Director of Customer Experience at
Cox Communications
August 2006 - August 2010
General Manager at
Netcharge Payment Solutions
October 2005 - August 2006
Director Marketing at
AT&T
January 1999 - March 2005
Director Results and Analysis at
At And T Consumer And Small Business
July 1996 - December 1998
Workforce Manager - Call Center at
At And T Consumer And Small Business
July 1995 - July 1996
Mike Miner
Education
Johnson & Wales University, Bs
January 1985 - January 1989
Frequently Asked Questions about Mike Miner
What is Mike Miner email address?
Mike Miner's primary email address is ******@cityhall.nyc.gov. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Mike Miner work for?
Mike Miner is a Executive Director, Contact Center at City of NYC, a company specializing in Executive, Legislative, & Other General Government Support .
Where Mike Miner graduated from?
Mike Miner holds a degree in Business Management from Johnson & Wales University.
How can I directly contact Mike Miner?
To contact Mike Miner directly, you can use the email address ******@cityhall.nyc.gov. Complete contact information is available upon registration with Muraena.
Who is Mike Miner?
Mike Miner is an accomplished executive with extensive experience in customer service and operations management, currently serving as the Executive Director of the 311 Contact Center in New York City. With a strong background in call center management and customer experience strategy, he has successfully led teams of over 600 employees, handling millions of calls annually. His expertise spans various industries including telecommunications and pharmaceuticals, where he has consistently driven process improvements and enhanced customer satisfaction. Mike's strategic vision and leadership have been pivotal in transforming customer-facing operations to better serve the needs of diverse stakeholders. He holds a Bachelor's degree in Business Management from Johnson & Wales University and has a proven track record of increasing efficiency and implementing innovative solutions. Outside of his professional commitments, he is passionate about mentoring future leaders and contributing to community service initiatives.
Mike`s contact details
******@cityhall.nyc.gov
******@nyc.gov
Colleagues
Deputy Borough Chief
Chief of Staff
Deputy Commissioner & Chief Of Staff
Executive Director
Chief Equity Officer
Fellow
Executive Director, Strategic Policy And Programs, Office Of The Chief Program Officer
Executive Director
Executive Director, Office of the Tenant Advocate
Associate Agency Chief Contracting Officer