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Milton Lopera

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Milton Lopera

EVP, Customer Experience | Blue Stream Fiber

Boca Raton, Florida, United States

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Milton Lopera

Summary

Milton Lopera is a seasoned executive with extensive experience in customer experience and operational excellence within the communication services sector. Currently serving as the Senior Vice President of Customer Experience & Voice of the Customer at Blue Stream Fiber, he is known for his innovative strategies that drive performance and enhance client satisfaction. Milton's career is marked by a commitment to transformative change, focusing on employee engagement and customer-centric initiatives. His leadership has consistently resulted in significant improvements in customer service metrics and employee retention rates. With a strong background in managing large teams across multiple locations, he excels at fostering collaboration and aligning organizational goals. Milton's passion for operational improvement is complemented by his ability to leverage data-driven insights to inform strategic decisions. He is not just a leader but a visionary who empowers others to achieve excellence and drive meaningful results. His dedication to creating cohesive customer experiences sets him apart in the industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Milton Lopera

Work Experience

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EVP, Customer Experience at

Blue Stream Fiber

November 2024 - Present

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SVP, Customer Experience & VOC at

Blue Stream Fiber

July 2023 - November 2024

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VP II, Sales Activation Call Centers at

Spectrum

April 2022 - July 2023

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Vice President, Customer Service at

Spectrum

January 2017 - April 2022

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Vice President, Contact Center Operations at

Altice Usa

October 2016 - January 2017

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Director, Contact Center at

Altice Usa

June 2016 - September 2016

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Director, Virtual Dispatch Operation – Melville, NY / Bronx, NY / Stratford, CT at

Cablevision

January 2013 - May 2016

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Additional Professional Job Titles w/ Cablevision at

Cablevision

December 1999 - January 2013

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Frequently Asked Questions about Milton Lopera

What is Milton Lopera email address?

Milton Lopera's primary email address is *******@bluestreamfiber.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Milton Lopera work for?

Milton Lopera is a EVP, Customer Experience at Blue Stream Fiber, a company specializing in Radiotelephone communication.

How can I directly contact Milton Lopera?

To contact Milton Lopera directly, you can use the email address *******@bluestreamfiber.com. Complete contact information is available upon registration with Muraena.

Who is Milton Lopera?

Milton Lopera is a seasoned executive with extensive experience in customer experience and operational excellence within the communication services sector. Currently serving as the Senior Vice President of Customer Experience & Voice of the Customer at Blue Stream Fiber, he is known for his innovative strategies that drive performance and enhance client satisfaction. Milton's career is marked by a commitment to transformative change, focusing on employee engagement and customer-centric initiatives. His leadership has consistently resulted in significant improvements in customer service metrics and employee retention rates. With a strong background in managing large teams across multiple locations, he excels at fostering collaboration and aligning organizational goals. Milton's passion for operational improvement is complemented by his ability to leverage data-driven insights to inform strategic decisions. He is not just a leader but a visionary who empowers others to achieve excellence and drive meaningful results. His dedication to creating cohesive customer experiences sets him apart in the industry.

Milton`s contact details

mail

*******@bluestreamfiber.com

Colleagues

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Phil Trudeau

Board Member

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Leslie Baldwin

Vice President of Sales

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Joshua Turiano

Senior Vice President, AI Strategy and Deployment

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Keith Minarik

Vice President of Sales, North

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Kelly Sullivan

Senior Vice President, Network Construction & Program Management

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Lisa Zoellner

Independent Board Director

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Gavin Keirans

Chief Operating Officer

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Joe Canavan

Chief Executive Officer

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Linda Richardson

Vice President Marketing

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