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Milton Lopera
Milton Lopera
EVP, Customer Experience | Blue Stream Fiber
Boca Raton, Florida, United States
Milton Lopera
Summary
Milton Lopera is a seasoned executive with extensive experience in customer experience and operational excellence within the communication services sector. Currently serving as the Senior Vice President of Customer Experience & Voice of the Customer at Blue Stream Fiber, he is known for his innovative strategies that drive performance and enhance client satisfaction. Milton's career is marked by a commitment to transformative change, focusing on employee engagement and customer-centric initiatives. His leadership has consistently resulted in significant improvements in customer service metrics and employee retention rates. With a strong background in managing large teams across multiple locations, he excels at fostering collaboration and aligning organizational goals. Milton's passion for operational improvement is complemented by his ability to leverage data-driven insights to inform strategic decisions. He is not just a leader but a visionary who empowers others to achieve excellence and drive meaningful results. His dedication to creating cohesive customer experiences sets him apart in the industry.
Milton Lopera
Work Experience
EVP, Customer Experience at
Blue Stream Fiber
November 2024 - Present
SVP, Customer Experience & VOC at
Blue Stream Fiber
July 2023 - November 2024
VP II, Sales Activation Call Centers at
Spectrum
April 2022 - July 2023
Vice President, Customer Service at
Spectrum
January 2017 - April 2022
Vice President, Contact Center Operations at
Altice Usa
October 2016 - January 2017
Director, Contact Center at
Altice Usa
June 2016 - September 2016
Director, Virtual Dispatch Operation – Melville, NY / Bronx, NY / Stratford, CT at
Cablevision
January 2013 - May 2016
Additional Professional Job Titles w/ Cablevision at
Cablevision
December 1999 - January 2013
Frequently Asked Questions about Milton Lopera
What is Milton Lopera email address?
Milton Lopera's primary email address is *******@bluestreamfiber.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Milton Lopera work for?
Milton Lopera is a EVP, Customer Experience at Blue Stream Fiber, a company specializing in Radiotelephone communication.
How can I directly contact Milton Lopera?
To contact Milton Lopera directly, you can use the email address *******@bluestreamfiber.com. Complete contact information is available upon registration with Muraena.
Who is Milton Lopera?
Milton Lopera is a seasoned executive with extensive experience in customer experience and operational excellence within the communication services sector. Currently serving as the Senior Vice President of Customer Experience & Voice of the Customer at Blue Stream Fiber, he is known for his innovative strategies that drive performance and enhance client satisfaction. Milton's career is marked by a commitment to transformative change, focusing on employee engagement and customer-centric initiatives. His leadership has consistently resulted in significant improvements in customer service metrics and employee retention rates. With a strong background in managing large teams across multiple locations, he excels at fostering collaboration and aligning organizational goals. Milton's passion for operational improvement is complemented by his ability to leverage data-driven insights to inform strategic decisions. He is not just a leader but a visionary who empowers others to achieve excellence and drive meaningful results. His dedication to creating cohesive customer experiences sets him apart in the industry.
Milton`s contact details
*******@bluestreamfiber.com
Colleagues
Retired
Board Member
Vice President of Sales
Senior Vice President, AI Strategy and Deployment
Vice President of Sales, North
Senior Vice President, Network Construction & Program Management
Independent Board Director
Chief Operating Officer
Chief Executive Officer
Vice President Marketing