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Mohamed El Reedy

Mohamed El Reedy

Customer Success Senior Director & Egypt CoE Site Lead | Contentsquare

New Cairo City, Cairo, Egypt

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Mohamed El Reedy

Summary

Mohamed El Reedy is a seasoned professional in customer success and technical support, currently serving as the Senior Director at Contentsquare in Egypt. With extensive experience in the telecommunications and software industries, he has a proven track record of leading teams and driving customer satisfaction initiatives. His expertise spans various technical domains, including IT management, service delivery, and network operations. Mohamed is passionate about fostering a customer-centric culture and has been recognized with the Customer Success Rockstar Award. His educational background includes a Master's in International Business Administration and certifications in ITIL and Customer Support Management. He is known for his energetic leadership style and commitment to innovation in service delivery. Mohamed's journey reflects a strong adaptability to evolving industry demands, making him a valuable asset in any organization.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Startup Experience

Mohamed El Reedy

Work Experience

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Customer Success Senior Director & Egypt CoE Site Lead at

Contentsquare

March 2023 - Present

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Senior Managing Director & Center of Excellence Site Lead at

Seal Software, a DocuSign Company

October 2019 - Present

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Senior Managing Director & Egypt CoE Site Lead at

Seal Software, a DocuSign Company

October 2019 - Present

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Senior Managing Director at

Seal Software, a DocuSign Company

October 2019 - Present

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Office Manager & Managing Director at

Seal Software, a DocuSign Company

October 2017 - Present

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Cairo CoE General Manager at

Seal Software, a DocuSign Company

October 2017 - Present

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EMEA Technical Support & R&D Senior Manager at

Dell Technologies

January 2015 - October 2017

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Senior Manager ECD at

Dell Technologies

January 2009 - January 2017

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Technical Support Leader at

Dell Technologies

October 2009 - December 2014

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Technical Support Leader at

Dell Technologies

January 2009 - January 2013

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Head of SDM Germany & Siemens at

Orange Business

April 2008 - September 2009

💼

ENM Team at

Head Of Dcsc

January 2005 - March 2008

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Head of Customer Select Program at

Orange Business

January 2004 - January 2005

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Head of Proactive Support Management Team at

Orange Business

January 2001 - January 2005

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CEMA Helpdesk Supervisor at

Orange Business

January 2000 - January 2001

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Mohamed El Reedy

Education

Service Strategies Company, Csm

January 2010 - January 2010

Paris ESLSCA Business School, Masters Of International Business Administration

January 2007 - January 2009

ITIL, Itil

January 2007 - January 2007

American University in Cairo, Diploma

January 2004 - January 2005

Sadat Academy For Management Sciences, Cairo, Bachelor

January 1995 - January 1999

Deutsche evangeliche oberschule Kairo, Thanaweya Amma

January 1988 - January 1995

Frequently Asked Questions about Mohamed El Reedy

What is Mohamed El Reedy email address?

Mohamed El Reedy's primary email address is ***************@emc.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Mohamed El Reedy work for?

Mohamed El Reedy is a Customer Success Senior Director & Egypt CoE Site Lead at Contentsquare, a company specializing in Prepackaged software.

Where Mohamed El Reedy graduated from?

Mohamed El Reedy holds a degree in Customer Support Manager from Service Strategies Company.

How can I directly contact Mohamed El Reedy?

To contact Mohamed El Reedy directly, you can use the email address ***************@emc.com. Complete contact information is available upon registration with Muraena.

Who is Mohamed El Reedy?

Mohamed El Reedy is a seasoned professional in customer success and technical support, currently serving as the Senior Director at Contentsquare in Egypt. With extensive experience in the telecommunications and software industries, he has a proven track record of leading teams and driving customer satisfaction initiatives. His expertise spans various technical domains, including IT management, service delivery, and network operations. Mohamed is passionate about fostering a customer-centric culture and has been recognized with the Customer Success Rockstar Award. His educational background includes a Master's in International Business Administration and certifications in ITIL and Customer Support Management. He is known for his energetic leadership style and commitment to innovation in service delivery. Mohamed's journey reflects a strong adaptability to evolving industry demands, making him a valuable asset in any organization.

Mohamed`s contact details

mail

***************@emc.com

*************@seal-software.com

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Jason Goldberger

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