Directory

>

Monica Deal

avatar

Monica Deal

SVP Global Customer Operations | LexisNexis

Dayton, Ohio, United States

View contact details (it's free)

Monica Deal

Summary

Monica Deal is a seasoned executive in customer operations, currently serving as SVP at LexisNexis. With a strong foundation in sales and a passion for integrating technology, she has successfully transformed customer contact centers into revenue-generating hubs. Her leadership has led to significant improvements in customer satisfaction and operational efficiency, evidenced by a 65% increase in revenue and $3 million in cost savings. Monica is also a CHIEF member, demonstrating her commitment to empowering women in leadership roles. Known for her innovative approach, she is actively involved in community engagement and mentoring young professionals. Her educational background includes an MBA from the University of Dayton, underscoring her expertise in management and operations. Monica's diverse experience spans multiple regions, making her a global leader in customer success and operations management.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Monica Deal

Work Experience

company logo

SVP Global Customer Operations at

LexisNexis

May 2023 - Present

company logo

Vice President - Global Customer Success // CX - Onboarding - Customer Support at

LexisNexis

February 2022 - Present

company logo

Sr. Director of Global Customer Success at

LexisNexis

October 2020 - February 2022

company logo

Director of Customer Experience at

LexisNexis

November 2015 - October 2020

company logo

Regional Sales Manager - State & Local Government at

LexisNexis

March 2013 - November 2015

company logo

Field Account Executive at

LexisNexis

March 2009 - February 2013

company logo

Founder & Co-Chair at

Push

December 2008 - August 2012

company logo

Trustee on the Governing Board at

Aids Resource Center Ohio

January 2007 - July 2012

company logo

Account Executive at

LexisNexis

March 2006 - March 2009

Logos provided by Logo.dev

Monica Deal

Education

University of Dayton, Master Of Business Administration - Mba

January 2016 - January 2018

Frequently Asked Questions about Monica Deal

What is Monica Deal email address?

Monica Deal's primary email address is ***********@lexisnexis.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Monica Deal work for?

Monica Deal is a SVP Global Customer Operations at LexisNexis, a company specializing in Computer related services, nec.

Where Monica Deal graduated from?

Monica Deal holds a degree in Business Administration, Management And Operations from University of Dayton.

How can I directly contact Monica Deal?

To contact Monica Deal directly, you can use the email address ***********@lexisnexis.com. Complete contact information is available upon registration with Muraena.

Who is Monica Deal?

Monica Deal is a seasoned executive in customer operations, currently serving as SVP at LexisNexis. With a strong foundation in sales and a passion for integrating technology, she has successfully transformed customer contact centers into revenue-generating hubs. Her leadership has led to significant improvements in customer satisfaction and operational efficiency, evidenced by a 65% increase in revenue and $3 million in cost savings. Monica is also a CHIEF member, demonstrating her commitment to empowering women in leadership roles. Known for her innovative approach, she is actively involved in community engagement and mentoring young professionals. Her educational background includes an MBA from the University of Dayton, underscoring her expertise in management and operations. Monica's diverse experience spans multiple regions, making her a global leader in customer success and operations management.

Monica`s contact details

mail

***********@lexisnexis.com

Colleagues

avatar
Shannon Holt

Associate Vice President Product Management

avatar
Pam Weining-Mize

Vice President Product Execution

avatar
Pamela Gelfond

Vice President and General Manager, CounselLink

avatar
Pamela Rath

Vice-President, Communications

Pascal Rosier

Executive Director

avatar
Shweta Vyas

EVP and Chief Strategy Officer

avatar
Patrick Breen

Vice President Strategy

avatar
Sophie Lagouanelle

Vice President Financial Crime Screening

View Contact details (it's free)
Request Profile Removal