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Monica Whiting
Monica Whiting
VP, Customer Experience and Chief Customer Officer | Arizona Public Service - APS
Scottsdale, Arizona, United States
Monica Whiting
Summary
Monica Whiting is an accomplished executive with over two decades of experience in customer experience and communications, currently serving as the VP and Chief Customer Officer at Arizona Public Service. She has a robust background in the electric services industry, having held leadership roles at Teco Energy, Jea, and Colorado Springs Utilities. Monica's expertise spans business operations, change management, and strategic planning, making her a key asset in driving customer satisfaction and operational efficiency. Her educational foundation in Journalism/Public Relations from the University of Southern California complements her professional journey, allowing her to excel in both technical and communicative aspects of her roles. Passionate about innovation and sustainability, Monica is dedicated to enhancing customer engagement in the utilities sector. Her leadership is characterized by a commitment to continuous improvement and community service, reflecting her belief in the importance of public utilities in everyday life. Monica's career is marked by a strong focus on customer-centric strategies and effective communication, positioning her as a leader in her field.
Monica Whiting
Work Experience
VP, Customer Experience and Chief Customer Officer at
Arizona Public Service - APS
July 2020 - Present
Vice President, Customer Experience at
TECO Energy
January 2017 - July 2020
Chief Customer Officer at
JEA
April 2013 - January 2017
GM Customer Revenue & Services at
Colorado Springs Utilities
January 1999 - January 2014
Project Manager/Strategic Marketing at
Anaheim Public Utilities
September 1997 - July 1999
Public Relations/Marketing at
Compassion International
January 1992 - January 1994
Monica Whiting
Education
University of Southern California, Bachelor's Degree
January 1987 - January 1991
Frequently Asked Questions about Monica Whiting
What is Monica Whiting email address?
Monica Whiting's primary email address is **************@aps.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Monica Whiting work for?
Monica Whiting is a VP, Customer Experience and Chief Customer Officer at Arizona Public Service - APS, a company specializing in Electric Power Generation, Transmission & Distribution.
Where Monica Whiting graduated from?
Monica Whiting holds a degree in Journalism/Public Relations from University of Southern California.
How can I directly contact Monica Whiting?
To contact Monica Whiting directly, you can use the email address **************@aps.com. Complete contact information is available upon registration with Muraena.
Who is Monica Whiting?
Monica Whiting is an accomplished executive with over two decades of experience in customer experience and communications, currently serving as the VP and Chief Customer Officer at Arizona Public Service. She has a robust background in the electric services industry, having held leadership roles at Teco Energy, Jea, and Colorado Springs Utilities. Monica's expertise spans business operations, change management, and strategic planning, making her a key asset in driving customer satisfaction and operational efficiency. Her educational foundation in Journalism/Public Relations from the University of Southern California complements her professional journey, allowing her to excel in both technical and communicative aspects of her roles. Passionate about innovation and sustainability, Monica is dedicated to enhancing customer engagement in the utilities sector. Her leadership is characterized by a commitment to continuous improvement and community service, reflecting her belief in the importance of public utilities in everyday life. Monica's career is marked by a strong focus on customer-centric strategies and effective communication, positioning her as a leader in her field.
Monica`s contact details
**************@aps.com
*********@tecoenergy.com
********@jea.com
********@csu.org
Colleagues
President
Information Technology Intern
Chief cook & bottle washer
Chief Information Officer
President - Asians & Pacific Islanders Reaching for Excellence
Customer Experience Strategy Consultant
Vice President External Affairs
Chief Distribution Engineer
Vice President Human Resources
Sr. Auxiliary Operator