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Monica Whiting

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Monica Whiting

VP, Customer Experience and Chief Customer Officer | Arizona Public Service - APS

Scottsdale, Arizona, United States

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Monica Whiting

Summary

Monica Whiting is an accomplished executive with over two decades of experience in customer experience and communications, currently serving as the VP and Chief Customer Officer at Arizona Public Service. She has a robust background in the electric services industry, having held leadership roles at Teco Energy, Jea, and Colorado Springs Utilities. Monica's expertise spans business operations, change management, and strategic planning, making her a key asset in driving customer satisfaction and operational efficiency. Her educational foundation in Journalism/Public Relations from the University of Southern California complements her professional journey, allowing her to excel in both technical and communicative aspects of her roles. Passionate about innovation and sustainability, Monica is dedicated to enhancing customer engagement in the utilities sector. Her leadership is characterized by a commitment to continuous improvement and community service, reflecting her belief in the importance of public utilities in everyday life. Monica's career is marked by a strong focus on customer-centric strategies and effective communication, positioning her as a leader in her field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Monica Whiting

Work Experience

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VP, Customer Experience and Chief Customer Officer at

Arizona Public Service - APS

July 2020 - Present

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Vice President, Customer Experience at

TECO Energy

January 2017 - July 2020

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Chief Customer Officer at

JEA

April 2013 - January 2017

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GM Customer Revenue & Services at

Colorado Springs Utilities

January 1999 - January 2014

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Project Manager/Strategic Marketing at

Anaheim Public Utilities

September 1997 - July 1999

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Public Relations/Marketing at

Compassion International

January 1992 - January 1994

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Monica Whiting

Education

University of Southern California, Bachelor's Degree

January 1987 - January 1991

Frequently Asked Questions about Monica Whiting

What is Monica Whiting email address?

Monica Whiting's primary email address is **************@aps.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Monica Whiting work for?

Monica Whiting is a VP, Customer Experience and Chief Customer Officer at Arizona Public Service - APS, a company specializing in Electric Power Generation, Transmission & Distribution.

Where Monica Whiting graduated from?

Monica Whiting holds a degree in Journalism/Public Relations from University of Southern California.

How can I directly contact Monica Whiting?

To contact Monica Whiting directly, you can use the email address **************@aps.com. Complete contact information is available upon registration with Muraena.

Who is Monica Whiting?

Monica Whiting is an accomplished executive with over two decades of experience in customer experience and communications, currently serving as the VP and Chief Customer Officer at Arizona Public Service. She has a robust background in the electric services industry, having held leadership roles at Teco Energy, Jea, and Colorado Springs Utilities. Monica's expertise spans business operations, change management, and strategic planning, making her a key asset in driving customer satisfaction and operational efficiency. Her educational foundation in Journalism/Public Relations from the University of Southern California complements her professional journey, allowing her to excel in both technical and communicative aspects of her roles. Passionate about innovation and sustainability, Monica is dedicated to enhancing customer engagement in the utilities sector. Her leadership is characterized by a commitment to continuous improvement and community service, reflecting her belief in the importance of public utilities in everyday life. Monica's career is marked by a strong focus on customer-centric strategies and effective communication, positioning her as a leader in her field.

Monica`s contact details

mail

**************@aps.com

*********@tecoenergy.com

********@jea.com

********@csu.org

Colleagues

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Ted Geisler

President

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Gayathri Sudheer

Information Technology Intern

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Ron Reader

Chief cook & bottle washer

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Michelle Ferrara

Chief Information Officer

Monalissa Khongsaly

President - Asians & Pacific Islanders Reaching for Excellence

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Sarah Speer

Customer Experience Strategy Consultant

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Stacy Derstine

Vice President External Affairs

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Scott Gudeman Pe

Chief Distribution Engineer

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Shannon Standaert Sphr Clrl

Vice President Human Resources

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Joshua Frohlich

Sr. Auxiliary Operator

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