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Natalie Palmieri-Crosby

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Natalie Palmieri-Crosby

SVP; Member Experience | Seattle Credit Union

Los Angeles, California, United States

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Natalie Palmieri-Crosby

Summary

Natalie Palmieri-Crosby is a seasoned executive with over 30 years of experience in customer service and member experience management, particularly within the insurance and banking sectors. Currently serving as SVP of Member Experience at Seattle Credit Union, she has a proven track record of leading large-scale projects and optimizing operations through innovative technology solutions. Natalie's extensive background includes roles in contact center management, operations, and strategic planning, showcasing her versatility and expertise in driving customer satisfaction. She holds multiple advanced degrees, including an Executive MBA from Pepperdine University and a certification in Artificial Intelligence from MIT, reflecting her commitment to continuous learning. With a passion for enhancing the member experience, Natalie is known for her energetic approach and ability to navigate complex organizational challenges. Her leadership style emphasizes collaboration and empowerment, making her a respected figure in her field.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Natalie Palmieri-Crosby

Work Experience

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SVP; Member Experience at

Seattle Credit Union

June 2023 - Present

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Vice President, Member Services / Contact Centers at

Logic Federal Credit Union

March 2016 - December 2023

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Vice President, Member Services & Member Experience at

University Credit Union

December 2015 - March 2016

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Director; Member Experience at

Firefighters First Credit Union

January 2008 - August 2015

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Senior Manager: Member & Provider Services at

American Specialty Health Incorporated

January 2007 - January 2008

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Call Center Manager at

Premier America Credit Union

January 2000 - January 2007

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Healthcare Manager; CA HMO at

Aetna Inc.

April 1994 - April 2000

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Natalie Palmieri-Crosby

Education

University of Oxford, Business Global Programme (Cert)

Pepperdine Graziadio Business School, Executive Mba

Pepperdine University, Master Of Business Administration (Mba)

University of Oxford, Global Business Chain Analysis

Pepperdine Graziadio Business School, Masters Business Administration

MIT Professional Education, Certificate

University of California, Los Angeles, Management Sciences And Quantitative Methods

Frequently Asked Questions about Natalie Palmieri-Crosby

What is Natalie Palmieri-Crosby email address?

Natalie Palmieri-Crosby's primary email address is **************@seattlecu.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Natalie Palmieri-Crosby work for?

Natalie Palmieri-Crosby is a SVP; Member Experience at Seattle Credit Union, a company specializing in National commercial banks.

Where Natalie Palmieri-Crosby graduated from?

Natalie Palmieri-Crosby holds a degree in International Business from University of Oxford.

How can I directly contact Natalie Palmieri-Crosby?

To contact Natalie Palmieri-Crosby directly, you can use the email address **************@seattlecu.com. Complete contact information is available upon registration with Muraena.

Who is Natalie Palmieri-Crosby?

Natalie Palmieri-Crosby is a seasoned executive with over 30 years of experience in customer service and member experience management, particularly within the insurance and banking sectors. Currently serving as SVP of Member Experience at Seattle Credit Union, she has a proven track record of leading large-scale projects and optimizing operations through innovative technology solutions. Natalie's extensive background includes roles in contact center management, operations, and strategic planning, showcasing her versatility and expertise in driving customer satisfaction. She holds multiple advanced degrees, including an Executive MBA from Pepperdine University and a certification in Artificial Intelligence from MIT, reflecting her commitment to continuous learning. With a passion for enhancing the member experience, Natalie is known for her energetic approach and ability to navigate complex organizational challenges. Her leadership style emphasizes collaboration and empowerment, making her a respected figure in her field.

Natalie`s contact details

mail

**************@seattlecu.com

*******@lafirecu.org

*******@lfcu.com

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Kelly Earnest

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Dachelle Pand

Vice President

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