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Neal Mccoy
Neal Mccoy
Vice President of Customer Success & Professional Services | BigCommerce
United States
Neal Mccoy
Summary
Neal Mccoy is a seasoned executive with extensive experience in customer success and professional services within the SaaS industry. Currently serving as Vice President of Customer Success & Professional Services at BigCommerce, he has a proven track record of enhancing customer engagement and driving revenue growth through innovative strategies. Neal co-authored a Harvard Business Review article on B2B relationships, showcasing his thought leadership in the field. His career spans various leadership roles where he has successfully managed teams and implemented data-driven solutions to improve customer health and retention. Neal's military background in the U.S. Army adds a unique perspective to his leadership style, emphasizing discipline and strategic thinking. With a Bachelor of Business Administration from the University of Houston-Downtown, he combines academic knowledge with practical experience to deliver exceptional results.
Neal Mccoy
Work Experience
Vice President of Customer Success & Professional Services at
BigCommerce
March 2021 - Present
Sr. Director of Customer Success & Professional Services at
BigCommerce
October 2019 - March 2021
Director of Customer Success & Professional Services at
BigCommerce
October 2017 - October 2019
Sr. Director of Customer Success at
Serenova
March 2016 - October 2017
Global Sr. Director of Field Operations at
LivePerson
August 2015 - January 2016
Sr. Director of Customer Success for North America at
LivePerson
March 2013 - August 2015
Director, Enterprise Retail Customer Success Team at
LivePerson
September 2012 - March 2013
Sr Manager, Center of Excellence at
LivePerson
September 2009 - October 2012
Manager Solution Delivery Consultants at
LivePerson
November 2008 - April 2010
Solution Delivery Consultant at
LivePerson
January 2006 - January 2008
JPMorgan Chase – Vice President Retail Call Center Technology at
JPMorganChase
January 2004 - March 2006
Vice President -- Chase Online Internet Group at
JPMorganChase
January 2000 - December 2003
Assistant Vice President -- Chase Online Internet Group Project Manager at
JPMorganChase
January 1998 - December 1999
Technology Officer at
TEXAS COMMERCE BANK
December 1996 - December 1997
Switching Systems Engineer at
Hubrecht Franky Philip
April 1990 - April 1996
Neal Mccoy
Education
University of Houston–Downtown, Bachelor Of Business Administration - Bba
January 1999 - January 2003
Frequently Asked Questions about Neal Mccoy
What is Neal Mccoy email address?
Neal Mccoy's primary email address is **********@bigcommerce.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Neal Mccoy work for?
Neal Mccoy is a Vice President of Customer Success & Professional Services at BigCommerce, a company specializing in Prepackaged software.
Where Neal Mccoy graduated from?
Neal Mccoy holds a degree in Business Administration And Management, General from University of Houston–Downtown.
How can I directly contact Neal Mccoy?
To contact Neal Mccoy directly, you can use the email address **********@bigcommerce.com. Complete contact information is available upon registration with Muraena.
Who is Neal Mccoy?
Neal Mccoy is a seasoned executive with extensive experience in customer success and professional services within the SaaS industry. Currently serving as Vice President of Customer Success & Professional Services at BigCommerce, he has a proven track record of enhancing customer engagement and driving revenue growth through innovative strategies. Neal co-authored a Harvard Business Review article on B2B relationships, showcasing his thought leadership in the field. His career spans various leadership roles where he has successfully managed teams and implemented data-driven solutions to improve customer health and retention. Neal's military background in the U.S. Army adds a unique perspective to his leadership style, emphasizing discipline and strategic thinking. With a Bachelor of Business Administration from the University of Houston-Downtown, he combines academic knowledge with practical experience to deliver exceptional results.
Neal`s contact details
**********@bigcommerce.com
******@liveperson.com
******@liveops.com
Colleagues
Director, Strategic Business Development
Vice President, PMO
Vice President, Data
Chief Commercial Officer
Chief Marketing Officer
Partner Advisory Board Member
Member Board Of Directors
Senior Vice President, Corporate Development
Associate General Counsel & VP
SVP, People & Culture