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Neal Mccoy

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Neal Mccoy

Vice President of Customer Success & Professional Services | BigCommerce

United States

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Neal Mccoy

Summary

Neal Mccoy is a seasoned executive with extensive experience in customer success and professional services within the SaaS industry. Currently serving as Vice President of Customer Success & Professional Services at BigCommerce, he has a proven track record of enhancing customer engagement and driving revenue growth through innovative strategies. Neal co-authored a Harvard Business Review article on B2B relationships, showcasing his thought leadership in the field. His career spans various leadership roles where he has successfully managed teams and implemented data-driven solutions to improve customer health and retention. Neal's military background in the U.S. Army adds a unique perspective to his leadership style, emphasizing discipline and strategic thinking. With a Bachelor of Business Administration from the University of Houston-Downtown, he combines academic knowledge with practical experience to deliver exceptional results.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Startup Experience

Neal Mccoy

Work Experience

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Vice President of Customer Success & Professional Services at

BigCommerce

March 2021 - Present

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Sr. Director of Customer Success & Professional Services at

BigCommerce

October 2019 - March 2021

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Director of Customer Success & Professional Services at

BigCommerce

October 2017 - October 2019

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Sr. Director of Customer Success at

Serenova

March 2016 - October 2017

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Global Sr. Director of Field Operations at

LivePerson

August 2015 - January 2016

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Sr. Director of Customer Success for North America at

LivePerson

March 2013 - August 2015

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Director, Enterprise Retail Customer Success Team at

LivePerson

September 2012 - March 2013

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Sr Manager, Center of Excellence at

LivePerson

September 2009 - October 2012

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Manager Solution Delivery Consultants at

LivePerson

November 2008 - April 2010

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Solution Delivery Consultant at

LivePerson

January 2006 - January 2008

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JPMorgan Chase – Vice President Retail Call Center Technology at

JPMorganChase

January 2004 - March 2006

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Vice President -- Chase Online Internet Group at

JPMorganChase

January 2000 - December 2003

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Assistant Vice President -- Chase Online Internet Group Project Manager at

JPMorganChase

January 1998 - December 1999

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Technology Officer at

TEXAS COMMERCE BANK

December 1996 - December 1997

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Switching Systems Engineer at

Hubrecht Franky Philip

April 1990 - April 1996

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Neal Mccoy

Education

University of Houston–Downtown, Bachelor Of Business Administration - Bba

January 1999 - January 2003

Frequently Asked Questions about Neal Mccoy

What is Neal Mccoy email address?

Neal Mccoy's primary email address is **********@bigcommerce.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Neal Mccoy work for?

Neal Mccoy is a Vice President of Customer Success & Professional Services at BigCommerce, a company specializing in Prepackaged software.

Where Neal Mccoy graduated from?

Neal Mccoy holds a degree in Business Administration And Management, General from University of Houston–Downtown.

How can I directly contact Neal Mccoy?

To contact Neal Mccoy directly, you can use the email address **********@bigcommerce.com. Complete contact information is available upon registration with Muraena.

Who is Neal Mccoy?

Neal Mccoy is a seasoned executive with extensive experience in customer success and professional services within the SaaS industry. Currently serving as Vice President of Customer Success & Professional Services at BigCommerce, he has a proven track record of enhancing customer engagement and driving revenue growth through innovative strategies. Neal co-authored a Harvard Business Review article on B2B relationships, showcasing his thought leadership in the field. His career spans various leadership roles where he has successfully managed teams and implemented data-driven solutions to improve customer health and retention. Neal's military background in the U.S. Army adds a unique perspective to his leadership style, emphasizing discipline and strategic thinking. With a Bachelor of Business Administration from the University of Houston-Downtown, he combines academic knowledge with practical experience to deliver exceptional results.

Neal`s contact details

mail

**********@bigcommerce.com

******@liveperson.com

******@liveops.com

Colleagues

Nicole Walker

Director, Strategic Business Development

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Grishma Rupani

Vice President, PMO

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Megan Harding

Vice President, Data

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Russell Klein

Chief Commercial Officer

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Lisa Eggerton

Chief Marketing Officer

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Sergei Ostapenko

Partner Advisory Board Member

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Satish Malhotra

Member Board Of Directors

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Chris Skarupski

Senior Vice President, Corporate Development

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Justin Bowes

Associate General Counsel & VP

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Becky Logan Shrm-Scp

SVP, People & Culture

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