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Nello Franco
Nello Franco
Global VP, CE&S - Onfido | Onfido
San Francisco, California, United States
Nello Franco
Summary
Nello Franco is a seasoned executive and data-driven leader specializing in Customer Success, with a proven track record of building high-performing teams and driving significant organizational change. He has successfully scaled customer success organizations from small teams to over 300 personnel, achieving a remarkable reduction in churn rates across multiple companies. Nello's expertise spans a wide array of functions, including account management, business development, and strategic partnerships, which he has leveraged to enhance customer experiences and drive revenue growth. His leadership experience encompasses startups, public companies, and consulting firms, allowing him to navigate diverse business landscapes effectively. Nello's global perspective is enriched by his experience in international markets, having built and managed teams across various countries. He is recognized as a thought leader in the industry, having been named a Top Influencer in Customer Success in 2014. With a strong foundation in accounting and auditing from his early career at KPMG, Nello combines financial acumen with customer-centric strategies to deliver exceptional value to organizations.
Nello Franco
Work Experience
Global VP, CE&S - Onfido at
Entrust Ltd
April 2024 - Present
Chief Customer Officer at
Onfido
October 2021 - Present
Managing Director, Customer Operations, VCG at
Vista Equity Partners
January 2020 - October 2021
SVP, Global Customer Success at
Talend
January 2013 - January 2020
Customer Success Advisory Board Member at
TSIA
January 2016 - January 2020
Customer Success Evangelist and Advocate at
Blog Nellofranco Com
January 2013 - December 2019
Senior Vice President, Customer Success at
Lyris
January 2011 - January 2013
Acting VP, Customer Operations at
Scopix LLC
January 2009 - January 2011
VP, Marketing and Field Operations / VP Services at
W5 Networks
January 2005 - January 2009
VP, Services and Support at
Tacit Software
January 2001 - January 2005
VP, Systems Development at
Bartertrust
January 2000 - January 2001
Managing Director at
ALTRO SOLUTIONS PTE. LTD.
January 1993 - January 1999
Manager at
KPMG Nigeria
January 1990 - January 1993
Nello Franco
Education
St. Ignatius College Prep
Frequently Asked Questions about Nello Franco
What is Nello Franco email address?
Nello Franco's primary email address is ************@onfido.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Nello Franco work for?
Nello Franco is a Global VP, CE&S - Onfido at Onfido, a company specializing in Computer Systems Design & Related Services.
Where Nello Franco graduated from?
Nello Franco holds a degree in from University of California, Los Angeles.
How can I directly contact Nello Franco?
To contact Nello Franco directly, you can use the email address ************@onfido.com. Complete contact information is available upon registration with Muraena.
Who is Nello Franco?
Nello Franco is a seasoned executive and data-driven leader specializing in Customer Success, with a proven track record of building high-performing teams and driving significant organizational change. He has successfully scaled customer success organizations from small teams to over 300 personnel, achieving a remarkable reduction in churn rates across multiple companies. Nello's expertise spans a wide array of functions, including account management, business development, and strategic partnerships, which he has leveraged to enhance customer experiences and drive revenue growth. His leadership experience encompasses startups, public companies, and consulting firms, allowing him to navigate diverse business landscapes effectively. Nello's global perspective is enriched by his experience in international markets, having built and managed teams across various countries. He is recognized as a thought leader in the industry, having been named a Top Influencer in Customer Success in 2014. With a strong foundation in accounting and auditing from his early career at KPMG, Nello combines financial acumen with customer-centric strategies to deliver exceptional value to organizations.
Nello`s contact details
************@onfido.com
************@faa.gov
*******@vistaequitypartners.com
Colleagues
VP Technology Risk & Security