Directory

>

Nello Franco

avatar

Nello Franco

Global VP, CE&S - Onfido | Onfido

San Francisco, California, United States

View contact details (it's free)

Nello Franco

Summary

Nello Franco is a seasoned executive and data-driven leader specializing in Customer Success, with a proven track record of building high-performing teams and driving significant organizational change. He has successfully scaled customer success organizations from small teams to over 300 personnel, achieving a remarkable reduction in churn rates across multiple companies. Nello's expertise spans a wide array of functions, including account management, business development, and strategic partnerships, which he has leveraged to enhance customer experiences and drive revenue growth. His leadership experience encompasses startups, public companies, and consulting firms, allowing him to navigate diverse business landscapes effectively. Nello's global perspective is enriched by his experience in international markets, having built and managed teams across various countries. He is recognized as a thought leader in the industry, having been named a Top Influencer in Customer Success in 2014. With a strong foundation in accounting and auditing from his early career at KPMG, Nello combines financial acumen with customer-centric strategies to deliver exceptional value to organizations.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Consulting Experience

Nello Franco

Work Experience

company logo

Global VP, CE&S - Onfido at

Entrust Ltd

April 2024 - Present

company logo

Chief Customer Officer at

Onfido

October 2021 - Present

company logo

Managing Director, Customer Operations, VCG at

Vista Equity Partners

January 2020 - October 2021

company logo

SVP, Global Customer Success at

Talend

January 2013 - January 2020

šŸ’¼

Customer Success Advisory Board Member at

TSIA

January 2016 - January 2020

šŸ’¼

Customer Success Evangelist and Advocate at

Blog Nellofranco Com

January 2013 - December 2019

company logo

Senior Vice President, Customer Success at

Lyris

January 2011 - January 2013

šŸ’¼

Acting VP, Customer Operations at

Scopix LLC

January 2009 - January 2011

šŸ’¼

VP, Marketing and Field Operations / VP Services at

W5 Networks

January 2005 - January 2009

company logo

VP, Services and Support at

Tacit Software

January 2001 - January 2005

šŸ’¼

VP, Systems Development at

Bartertrust

January 2000 - January 2001

šŸ’¼

Managing Director at

ALTRO SOLUTIONS PTE. LTD.

January 1993 - January 1999

company logo

Manager at

KPMG Nigeria

January 1990 - January 1993

Logos provided by Logo.dev

Nello Franco

Education

St. Ignatius College Prep

Frequently Asked Questions about Nello Franco

What is Nello Franco email address?

Nello Franco's primary email address is ************@onfido.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Nello Franco work for?

Nello Franco is a Global VP, CE&S - Onfido at Onfido, a company specializing in Computer Systems Design & Related Services.

Where Nello Franco graduated from?

Nello Franco holds a degree in from University of California, Los Angeles.

How can I directly contact Nello Franco?

To contact Nello Franco directly, you can use the email address ************@onfido.com. Complete contact information is available upon registration with Muraena.

Who is Nello Franco?

Nello Franco is a seasoned executive and data-driven leader specializing in Customer Success, with a proven track record of building high-performing teams and driving significant organizational change. He has successfully scaled customer success organizations from small teams to over 300 personnel, achieving a remarkable reduction in churn rates across multiple companies. Nello's expertise spans a wide array of functions, including account management, business development, and strategic partnerships, which he has leveraged to enhance customer experiences and drive revenue growth. His leadership experience encompasses startups, public companies, and consulting firms, allowing him to navigate diverse business landscapes effectively. Nello's global perspective is enriched by his experience in international markets, having built and managed teams across various countries. He is recognized as a thought leader in the industry, having been named a Top Influencer in Customer Success in 2014. With a strong foundation in accounting and auditing from his early career at KPMG, Nello combines financial acumen with customer-centric strategies to deliver exceptional value to organizations.

Nello`s contact details

mail

************@onfido.com

************@faa.gov

*******@vistaequitypartners.com

Colleagues

avatar
Naveena Balam

VP Technology Risk & Security

View Contact details (it's free)
Request Profile Removal