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Nikki Briggs

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Nikki Briggs

Chief Customer Officer | Scaled Agile, Inc.

United States

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Nikki Briggs

Summary

Nikki Briggs is a seasoned Chief Customer Officer at Scaled Agile, Inc., with over 20 years of expertise in operations, technical support, and customer success across various industries, including machinery and business consulting. With a strong foundation in engineering and a Master's in Business Administration specializing in Marketing Strategy, she has successfully led teams in global customer engagement and sales enablement initiatives. Nikki is passionate about customer delight and has a proven track record in driving customer satisfaction through innovative service delivery models. Her leadership experience extends to executive roles where she has shaped company strategies and fostered cross-functional collaboration. Beyond her professional achievements, she actively contributes to industry discussions on the importance of continuous professional growth for leaders. Her insights have been featured in notable publications, reflecting her commitment to thought leadership in customer success and operational excellence.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Nikki Briggs

Work Experience

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Chief Customer Officer at

Scaled Agile, Inc.

February 2023 - Present

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Vice President, Customer Success at

Scaled Agile, Inc.

August 2021 - February 2023

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Director, Customer Success at

Scaled Agile, Inc.

July 2019 - August 2021

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Director, PMO North America & Director, Global Customer Services at

Vaisala Oyj

March 2016 - June 2019

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Head of Global Customer Services at

Vaisala Oyj

April 2014 - June 2019

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Head of North America Services at

Vaisala Oyj

December 2011 - March 2014

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Product Manager - Thunderstorm Systems & Data at

Vaisala Oyj

April 2008 - December 2011

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Product Sales Mgr at

Parker Aerospace

August 2004 - April 2008

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Instrumentation Sales Engineer at

Parker Hannifin

July 2000 - August 2004

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Nikki Briggs

Education

University of Arizona, Eller College of Management, Master Of Business Administration (Mba)

January 2005 - January 2007

Cleveland State University, Bachelors Of Science

January 1996 - January 2000

Frequently Asked Questions about Nikki Briggs

What is Nikki Briggs email address?

Nikki Briggs's primary email address is ************@scaledagile.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Nikki Briggs work for?

Nikki Briggs is a Chief Customer Officer at Scaled Agile, Inc., a company specializing in Business consulting, nec.

Where Nikki Briggs graduated from?

Nikki Briggs holds a degree in Marketing Strategy from University of Arizona, Eller College of Management.

How can I directly contact Nikki Briggs?

To contact Nikki Briggs directly, you can use the email address ************@scaledagile.com. Complete contact information is available upon registration with Muraena.

Who is Nikki Briggs?

Nikki Briggs is a seasoned Chief Customer Officer at Scaled Agile, Inc., with over 20 years of expertise in operations, technical support, and customer success across various industries, including machinery and business consulting. With a strong foundation in engineering and a Master's in Business Administration specializing in Marketing Strategy, she has successfully led teams in global customer engagement and sales enablement initiatives. Nikki is passionate about customer delight and has a proven track record in driving customer satisfaction through innovative service delivery models. Her leadership experience extends to executive roles where she has shaped company strategies and fostered cross-functional collaboration. Beyond her professional achievements, she actively contributes to industry discussions on the importance of continuous professional growth for leaders. Her insights have been featured in notable publications, reflecting her commitment to thought leadership in customer success and operational excellence.

Nikki`s contact details

mail

************@scaledagile.com

*************@vaisala.com

Colleagues

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VP Framework, Methodologist & SAFe Fellow

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Daniel Quick

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Jesse Brouillette

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Tinilya Thomas

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Karan Ahluwalia

Vice President, FP&A and Data Analytics

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Dean Leffingwell

Cofounder and Board Member

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Rob Howard

VP Asia Pacific

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