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Nina Mcclain

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Nina Mcclain

Vice President Customer Care | Ingram Content Group

Tennessee, Murfreesboro, United States

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Nina Mcclain

Summary

Nina Mcclain is an accomplished Vice President with extensive experience in contact center optimization and BPO management. With a career spanning over three decades at Ingram Content Group, she has developed a deep expertise in operations, training, and customer care. Nina is known for her ability to lead large teams, having managed a call center with over 70 associates and multiple supervisors. She has successfully directed the transition to 24/7 operations and is adept at managing service levels and departmental budgets, achieving consistent savings year over year. Her educational background in Organizational Leadership from Middle Tennessee State University complements her practical experience, making her a well-rounded leader in her field. Nina is passionate about process improvement and leadership development, continually seeking innovative ways to enhance customer experiences. Her commitment to excellence and strategic vision positions her as a key player in the industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Nina Mcclain

Work Experience

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Vice President Customer Care at

Ingram Content Group

October 1989 - Present

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Nina Mcclain

Education

Middle Tennessee State University, Bachelor Professional Studies Organizational Leadership

January 2016

Frequently Asked Questions about Nina Mcclain

What is Nina Mcclain email address?

Nina Mcclain's primary email address is ************@ingrambook.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Nina Mcclain work for?

Nina Mcclain is a Vice President Customer Care at Ingram Content Group.

Where Nina Mcclain graduated from?

Nina Mcclain holds a degree in null from Middle Tennessee State University.

How can I directly contact Nina Mcclain?

To contact Nina Mcclain directly, you can use the email address ************@ingrambook.com. Complete contact information is available upon registration with Muraena.

Who is Nina Mcclain?

Nina Mcclain is an accomplished Vice President with extensive experience in contact center optimization and BPO management. With a career spanning over three decades at Ingram Content Group, she has developed a deep expertise in operations, training, and customer care. Nina is known for her ability to lead large teams, having managed a call center with over 70 associates and multiple supervisors. She has successfully directed the transition to 24/7 operations and is adept at managing service levels and departmental budgets, achieving consistent savings year over year. Her educational background in Organizational Leadership from Middle Tennessee State University complements her practical experience, making her a well-rounded leader in her field. Nina is passionate about process improvement and leadership development, continually seeking innovative ways to enhance customer experiences. Her commitment to excellence and strategic vision positions her as a key player in the industry.

Nina`s contact details

mail

************@ingrambook.com

************@ingramcontent.com

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