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Oliver Gnass

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Oliver Gnass

Global Vice President Customer Experience, Customer Success & Support | Hitachi Vantara

Canada

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Oliver Gnass

Summary

Oliver Gnass is a seasoned professional with over 30 years of experience in the high technology sector, specializing in Customer Success, Services & Support, Sales, Marketing, and Operations. He has a proven track record of transforming customer support into customer advocacy, emphasizing the importance of customer experience in competitive markets. Oliver's international career spans multiple regions, including significant roles in Asia Pacific and the Americas, which enhances his strategic vision and understanding of diverse markets. His leadership style is characterized by high performance and effective communication, fostering motivated teams focused on profitability and customer satisfaction. He has held senior positions at notable companies like Hitachi Vantara and Nortel Networks, where he successfully led large teams and implemented significant operational improvements. Oliver is also committed to lifelong learning, having completed executive education programs at prestigious institutions like IMD Business School and Dartmouth's Tuck School of Business.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Oliver Gnass

Work Experience

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Global Vice President Customer Experience, Customer Success & Support at

Hitachi Vantara

January 2024 - Present

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Vice President, Global Customer Service & Support, Americas at

Hitachi Vantara

February 2018 - July 2024

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Region Director, Canada, Customer Service and Support at

Hitachi Vantara

January 2012 - January 2018

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Sr. Director, Sales and Business Operations at

Aviat Networks

November 2005 - October 2010

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Strategic Channel Marketing Director, Enterprise Data Networks at

Nortel Networks

August 2002 - December 2005

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Marketing Director, Enterprise Solutions, Asia Pacific at

Nortel Networks

December 2000 - July 2002

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Marketing Director,eBusiness Solutions, Asia Pacific at

Nortel Networks

June 2000 - December 2000

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Marketing Director, Enterprise Solutions, South-East Asia at

Nortel Networks

July 1999 - June 2000

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Technical Director, Japan at

Nortel Networks

August 1998 - June 1999

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Director of Marketing, Canada at

Bay Networks

June 1997 - July 1998

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Regional Marketing Manager, Northern Region at

Digital Equipment Corporation (USA)

July 1996 - June 1997

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National Account Manager at

Hewlett Packard Enterprise

January 1995 - June 1996

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Network Product Sales Specialist & Service Sales Specialist at

Hewlett Packard Enterprise

January 1989 - December 1994

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Customer Service Engineer at

Hewlett Packard Enterprise

June 1986 - December 1988

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Oliver Gnass

Education

IMD Business School, Certificate For High Performance Leadership, Organizational Leadership

January 2018 - January 2018

The Tuck School of Business at Dartmouth, Certificate For Leadership & Strategic Impact, Executive Education

January 2013 - January 2013

Niagara College, Computer Engineering Technology Diploma

January 1983 - January 1986

Frequently Asked Questions about Oliver Gnass

What is Oliver Gnass email address?

Oliver Gnass's primary email address is ******@sympatico.ca. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Oliver Gnass work for?

Oliver Gnass is a Global Vice President Customer Experience, Customer Success & Support at Hitachi Vantara, a company specializing in Computer related services, nec.

Where Oliver Gnass graduated from?

Oliver Gnass holds a degree in from IMD Business School.

How can I directly contact Oliver Gnass?

To contact Oliver Gnass directly, you can use the email address ******@sympatico.ca. Complete contact information is available upon registration with Muraena.

Who is Oliver Gnass?

Oliver Gnass is a seasoned professional with over 30 years of experience in the high technology sector, specializing in Customer Success, Services & Support, Sales, Marketing, and Operations. He has a proven track record of transforming customer support into customer advocacy, emphasizing the importance of customer experience in competitive markets. Oliver's international career spans multiple regions, including significant roles in Asia Pacific and the Americas, which enhances his strategic vision and understanding of diverse markets. His leadership style is characterized by high performance and effective communication, fostering motivated teams focused on profitability and customer satisfaction. He has held senior positions at notable companies like Hitachi Vantara and Nortel Networks, where he successfully led large teams and implemented significant operational improvements. Oliver is also committed to lifelong learning, having completed executive education programs at prestigious institutions like IMD Business School and Dartmouth's Tuck School of Business.

Oliver`s contact details

mail

******@sympatico.ca

************@hds.com

************@hitachivantara.com

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