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Oliver Gnass
Oliver Gnass
Global Vice President Customer Experience, Customer Success & Support | Hitachi Vantara
Canada
Oliver Gnass
Summary
Oliver Gnass is a seasoned professional with over 30 years of experience in the high technology sector, specializing in Customer Success, Services & Support, Sales, Marketing, and Operations. He has a proven track record of transforming customer support into customer advocacy, emphasizing the importance of customer experience in competitive markets. Oliver's international career spans multiple regions, including significant roles in Asia Pacific and the Americas, which enhances his strategic vision and understanding of diverse markets. His leadership style is characterized by high performance and effective communication, fostering motivated teams focused on profitability and customer satisfaction. He has held senior positions at notable companies like Hitachi Vantara and Nortel Networks, where he successfully led large teams and implemented significant operational improvements. Oliver is also committed to lifelong learning, having completed executive education programs at prestigious institutions like IMD Business School and Dartmouth's Tuck School of Business.
Oliver Gnass
Work Experience
Global Vice President Customer Experience, Customer Success & Support at
Hitachi Vantara
January 2024 - Present
Vice President, Global Customer Service & Support, Americas at
Hitachi Vantara
February 2018 - July 2024
Region Director, Canada, Customer Service and Support at
Hitachi Vantara
January 2012 - January 2018
Sr. Director, Sales and Business Operations at
Aviat Networks
November 2005 - October 2010
Strategic Channel Marketing Director, Enterprise Data Networks at
Nortel Networks
August 2002 - December 2005
Marketing Director, Enterprise Solutions, Asia Pacific at
Nortel Networks
December 2000 - July 2002
Marketing Director,eBusiness Solutions, Asia Pacific at
Nortel Networks
June 2000 - December 2000
Marketing Director, Enterprise Solutions, South-East Asia at
Nortel Networks
July 1999 - June 2000
Technical Director, Japan at
Nortel Networks
August 1998 - June 1999
Director of Marketing, Canada at
Bay Networks
June 1997 - July 1998
Regional Marketing Manager, Northern Region at
Digital Equipment Corporation (USA)
July 1996 - June 1997
National Account Manager at
Hewlett Packard Enterprise
January 1995 - June 1996
Network Product Sales Specialist & Service Sales Specialist at
Hewlett Packard Enterprise
January 1989 - December 1994
Customer Service Engineer at
Hewlett Packard Enterprise
June 1986 - December 1988
Oliver Gnass
Education
IMD Business School, Certificate For High Performance Leadership, Organizational Leadership
January 2018 - January 2018
The Tuck School of Business at Dartmouth, Certificate For Leadership & Strategic Impact, Executive Education
January 2013 - January 2013
Niagara College, Computer Engineering Technology Diploma
January 1983 - January 1986
Frequently Asked Questions about Oliver Gnass
What is Oliver Gnass email address?
Oliver Gnass's primary email address is ******@sympatico.ca. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Oliver Gnass work for?
Oliver Gnass is a Global Vice President Customer Experience, Customer Success & Support at Hitachi Vantara, a company specializing in Computer related services, nec.
Where Oliver Gnass graduated from?
Oliver Gnass holds a degree in from IMD Business School.
How can I directly contact Oliver Gnass?
To contact Oliver Gnass directly, you can use the email address ******@sympatico.ca. Complete contact information is available upon registration with Muraena.
Who is Oliver Gnass?
Oliver Gnass is a seasoned professional with over 30 years of experience in the high technology sector, specializing in Customer Success, Services & Support, Sales, Marketing, and Operations. He has a proven track record of transforming customer support into customer advocacy, emphasizing the importance of customer experience in competitive markets. Oliver's international career spans multiple regions, including significant roles in Asia Pacific and the Americas, which enhances his strategic vision and understanding of diverse markets. His leadership style is characterized by high performance and effective communication, fostering motivated teams focused on profitability and customer satisfaction. He has held senior positions at notable companies like Hitachi Vantara and Nortel Networks, where he successfully led large teams and implemented significant operational improvements. Oliver is also committed to lifelong learning, having completed executive education programs at prestigious institutions like IMD Business School and Dartmouth's Tuck School of Business.
Oliver`s contact details
******@sympatico.ca
************@hds.com
************@hitachivantara.com
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