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Pamela Smith

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Pamela Smith

Vice President of Customer Success | Optima

Scottsdale, Arizona, United States

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Pamela Smith

Summary

Pamela Smith is a seasoned professional in the field of Management Consulting, specializing in Customer Success and Client Engagement. With a robust background in overseeing customer satisfaction strategies, she has successfully led teams to enhance client experiences and drive retention. Her expertise spans across various domains including business process improvement, project management, and IT governance. Pamela has a proven track record of managing large-scale projects and implementing innovative solutions that align with organizational goals. She has held leadership roles in multiple organizations, demonstrating her ability to lead cross-functional teams effectively. An award-winning entrepreneur, she was recognized with the Nawbo Young Entrepreneur Award for her contributions to the industry. Pamela is passionate about leveraging technology to deliver exceptional service and drive value realization for clients. She holds a degree in Business Management from the University of Phoenix and continues to be an influential figure in her field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Pamela Smith

Work Experience

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Vice President of Customer Success at

Optima

February 2024 - Present

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Application Managed Services Director at

Optima

June 2022 - February 2024

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OTC Service Delivery Manager at

Optima

August 2020 - May 2022

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Senior Project Manager at

Optima

January 2017 - August 2020

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Senior IT Consultant / Project Executive at

Independent IT Consultant

February 2014 - February 2017

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Executive Director of Strategic Business Delivery (IT) at

Arizona Department of Education

May 2011 - September 2013

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Senior Project Manager Consultant at

Independent Program Management Consultant

June 2007 - October 2012

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Pamela Smith

Education

University of Phoenix, Bs

January 2003 - January 2008

Frequently Asked Questions about Pamela Smith

What is Pamela Smith email address?

Pamela Smith's primary email address is ******@optimaecm.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Pamela Smith work for?

Pamela Smith is a Vice President of Customer Success at Optima, a company specializing in Prepackaged software.

Where Pamela Smith graduated from?

Pamela Smith holds a degree in Business - Management from University of Phoenix.

How can I directly contact Pamela Smith?

To contact Pamela Smith directly, you can use the email address ******@optimaecm.com. Complete contact information is available upon registration with Muraena.

Who is Pamela Smith?

Pamela Smith is a seasoned professional in the field of Management Consulting, specializing in Customer Success and Client Engagement. With a robust background in overseeing customer satisfaction strategies, she has successfully led teams to enhance client experiences and drive retention. Her expertise spans across various domains including business process improvement, project management, and IT governance. Pamela has a proven track record of managing large-scale projects and implementing innovative solutions that align with organizational goals. She has held leadership roles in multiple organizations, demonstrating her ability to lead cross-functional teams effectively. An award-winning entrepreneur, she was recognized with the Nawbo Young Entrepreneur Award for her contributions to the industry. Pamela is passionate about leveraging technology to deliver exceptional service and drive value realization for clients. She holds a degree in Business Management from the University of Phoenix and continues to be an influential figure in her field.

Pamela`s contact details

mail

******@optimaecm.com

Colleagues

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Othon Vazquez

Chief Operating Officer

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Shaney Salomon

Chief Executive Officer

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Enrique Gil

Chief Innovation Officer

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