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Patricia Neo

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Patricia Neo

Vice President, Global Contact Centers Operations - Aspac, Eame, Swa | Hyatt

Singapore

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Patricia Neo

Summary

Patricia Neo is a seasoned executive in the hospitality industry with over three decades of experience, currently serving as Vice President of Global Property & Guest Services at Hyatt Hotels Corporation. Her career has been marked by a strong focus on customer engagement and operational excellence across various regions including Asia Pacific, Europe, the Middle East, and Southwest Asia. Patricia has a rich background in contact center management and has been recognized with multiple awards for her contributions to customer service. She holds a Bachelor of Arts and Social Sciences from the National University of Singapore, specializing in History, Political Science, and Economics. Fluent in Chinese, she brings a multicultural perspective to her leadership roles. Patricia has a passion for strategic planning and service transformation, aiming to elevate guest experiences in the hospitality sector. Her leadership style emphasizes teamwork and innovation, making her a respected figure in her field.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Sustainability

Organisational experience

Corporate Experience

Patricia Neo

Work Experience

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Vice President, Global Contact Centers Operations - Aspac, Eame, Swa at

Grand Hyatt

Present

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Vice President, Global Contact Centers Operations - Aspac, Eame, Swa at

Hyatt

July 2021 - Present

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Regional Vice President, Global Contact Centers Operations - Aspac, Eame, Swa at

Hyatt

October 2019 - July 2021

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Vice President, Customer Engagement Centers, Asia Pacific at

Courtyard Boston Milford

October 2017 - September 2019

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Vice President at

Starwood Hotels and Resorts Worldwide Inc

September 1999 - September 2019

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Snr Director, Customer Contact Centers Asia-Pac at

Starwood Hotels and Resorts

January 2008 - January 2011

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Director, Customer Contact Centers Asia-Pac at

Starwood Hotels and Resorts

January 1999 - January 2008

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Member Services at

RCI

January 1994 - January 1999

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Divisional Manager - Sales at

KEN-AIR TOURS (E.M) SDN. BHD.

January 1989 - January 1994

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Patricia Neo

Education

National University of Singapore, Bachelor Of Arts And Social Sciences

January 1986 - January 1989

Victoria Junior COllege, Gce A Levels

January 1984 - January 1985

Frequently Asked Questions about Patricia Neo

What is Patricia Neo email address?

Patricia Neo's primary email address is ************@hyatt.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Patricia Neo work for?

Patricia Neo is a Vice President, Global Contact Centers Operations - Aspac, Eame, Swa at Hyatt.

Where Patricia Neo graduated from?

Patricia Neo holds a degree in History, Political Science, Economics from National University of Singapore.

How can I directly contact Patricia Neo?

To contact Patricia Neo directly, you can use the email address ************@hyatt.com. Complete contact information is available upon registration with Muraena.

Who is Patricia Neo?

Patricia Neo is a seasoned executive in the hospitality industry with over three decades of experience, currently serving as Vice President of Global Property & Guest Services at Hyatt Hotels Corporation. Her career has been marked by a strong focus on customer engagement and operational excellence across various regions including Asia Pacific, Europe, the Middle East, and Southwest Asia. Patricia has a rich background in contact center management and has been recognized with multiple awards for her contributions to customer service. She holds a Bachelor of Arts and Social Sciences from the National University of Singapore, specializing in History, Political Science, and Economics. Fluent in Chinese, she brings a multicultural perspective to her leadership roles. Patricia has a passion for strategic planning and service transformation, aiming to elevate guest experiences in the hospitality sector. Her leadership style emphasizes teamwork and innovation, making her a respected figure in her field.

Patricia`s contact details

mail

************@hyatt.com

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