Directory
>
Paul Brandt
Paul Brandt
Chief Experience Officer & Head of Operations | GoodLeap
Frisco, Texas, United States
Paul Brandt
Summary
Paul Brandt is a seasoned executive with over 25 years of leadership experience, currently serving as the Chief Experience Officer and Head of Operations at GoodLeap. He has a proven track record of transforming customer experiences across various industries, including food services, renewable energy, and financial services. Paul previously held senior roles at notable companies like YUM! Brands, Tesla, and Southwest Airlines, where he was instrumental in implementing strategies that enhanced customer satisfaction and operational efficiency. He is passionate about the intersection of employee engagement and customer experience, advocating that a motivated workforce is key to delivering exceptional service. Paul is also a board member of Execs In The Know, focusing on customer experience advocacy and mentorship. His academic credentials include a Master of Science in Information Management and Communications, and he is a certified Lean Six Sigma Green Belt. Paul’s diverse background and strategic mindset make him a valuable leader in any organization.
Paul Brandt
Work Experience
Chief Experience Officer & Head of Operations at
GoodLeap
September 2020 - Present
Board Member at
Execs In The Know
June 2019 - Present
VP Customer Experience & Head of Compliance at
Yum! Brands
January 2019 - September 2020
SVP, Client Care Executive at
Bank of America Corporation
January 2018 - January 2019
Member Board of Directors at
Workforce Connections
July 2015 - June 2018
VP / Head of Customer Account Management (SolarCity / Tesla) at
Tesla
January 2014 - January 2018
Senior Director, Business Transformation Services - Customer at
Southwest Airlines Co.
June 2014 - October 2014
Chief Labor Economist & Senior Director, Labor Strategy & Economics at
Southwest Airlines Co.
June 2013 - June 2014
Honorarium Professor at
University of Pennsylvania
November 2009 - December 2013
Senior Director, Strategic Planning & Implementation at
Southwest Airlines Co.
October 2010 - June 2013
Director, Change Leadership at
Southwest Airlines Co.
June 2008 - October 2010
Director, Digital at
General Motors
December 2007 - June 2008
Portfolio Manager & Global Strategy Lead at
General Motors
May 2001 - December 2007
Management Consultant at
PwC
March 2000 - May 2001
Co-Founder & President at
Spyderdistrict Com
December 1999 - June 2000
Systems Engineer at
Electronic Data Systems
June 1995 - March 2000
CPD Specialist at
THC P
April 1994 - June 1995
Paul Brandt
Education
Walsh College, M.S.
January 1998 - January 2000
January 1989 - January 1993
January 1989 - January 1993
Frequently Asked Questions about Paul Brandt
What is Paul Brandt email address?
Paul Brandt's primary email address is *******@execsintheknow.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Paul Brandt work for?
Paul Brandt is a Chief Experience Officer & Head of Operations at GoodLeap, a company specializing in Monetary Authorities-Central Bank.
Where Paul Brandt graduated from?
Paul Brandt holds a degree in Information Management & Communication from Walsh College.
How can I directly contact Paul Brandt?
To contact Paul Brandt directly, you can use the email address *******@execsintheknow.com. Complete contact information is available upon registration with Muraena.
Who is Paul Brandt?
Paul Brandt is a seasoned executive with over 25 years of leadership experience, currently serving as the Chief Experience Officer and Head of Operations at GoodLeap. He has a proven track record of transforming customer experiences across various industries, including food services, renewable energy, and financial services. Paul previously held senior roles at notable companies like YUM! Brands, Tesla, and Southwest Airlines, where he was instrumental in implementing strategies that enhanced customer satisfaction and operational efficiency. He is passionate about the intersection of employee engagement and customer experience, advocating that a motivated workforce is key to delivering exceptional service. Paul is also a board member of Execs In The Know, focusing on customer experience advocacy and mentorship. His academic credentials include a Master of Science in Information Management and Communications, and he is a certified Lean Six Sigma Green Belt. Paul’s diverse background and strategic mindset make him a valuable leader in any organization.
Paul`s contact details
*******@execsintheknow.com
*******@nvworkforceconnections.org
*******@loanpal.com
***********@bankofamerica.com
Colleagues
Senior Vice President, Capital Markets
Vice President of Sales
Chief Information Officer
Executive in Residence
SVP Capital Market Sales
Senior Managing Director - Home Improvement
VP of Treasury
SVP, Controller & Principal Accounting Officer
Vice President, Credit Risk, Business Credit Risk, and Business Process
Executive Vice President of Mortgage Production