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Paul Brandt

Paul Brandt

Chief Experience Officer & Head of Operations | GoodLeap

Frisco, Texas, United States

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Paul Brandt

Summary

Paul Brandt is a seasoned executive with over 25 years of leadership experience, currently serving as the Chief Experience Officer and Head of Operations at GoodLeap. He has a proven track record of transforming customer experiences across various industries, including food services, renewable energy, and financial services. Paul previously held senior roles at notable companies like YUM! Brands, Tesla, and Southwest Airlines, where he was instrumental in implementing strategies that enhanced customer satisfaction and operational efficiency. He is passionate about the intersection of employee engagement and customer experience, advocating that a motivated workforce is key to delivering exceptional service. Paul is also a board member of Execs In The Know, focusing on customer experience advocacy and mentorship. His academic credentials include a Master of Science in Information Management and Communications, and he is a certified Lean Six Sigma Green Belt. Paul’s diverse background and strategic mindset make him a valuable leader in any organization.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Paul Brandt

Work Experience

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Chief Experience Officer & Head of Operations at

GoodLeap

September 2020 - Present

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Board Member at

Execs In The Know

June 2019 - Present

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VP Customer Experience & Head of Compliance at

Yum! Brands

January 2019 - September 2020

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SVP, Client Care Executive at

Bank of America Corporation

January 2018 - January 2019

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Member Board of Directors at

Workforce Connections

July 2015 - June 2018

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VP / Head of Customer Account Management (SolarCity / Tesla) at

Tesla

January 2014 - January 2018

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Senior Director, Business Transformation Services - Customer at

Southwest Airlines Co.

June 2014 - October 2014

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Chief Labor Economist & Senior Director, Labor Strategy & Economics at

Southwest Airlines Co.

June 2013 - June 2014

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Honorarium Professor at

University of Pennsylvania

November 2009 - December 2013

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Senior Director, Strategic Planning & Implementation at

Southwest Airlines Co.

October 2010 - June 2013

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Director, Change Leadership at

Southwest Airlines Co.

June 2008 - October 2010

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Director, Digital at

General Motors

December 2007 - June 2008

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Portfolio Manager & Global Strategy Lead at

General Motors

May 2001 - December 2007

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Management Consultant at

PwC

March 2000 - May 2001

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Co-Founder & President at

Spyderdistrict Com

December 1999 - June 2000

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Systems Engineer at

Electronic Data Systems

June 1995 - March 2000

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CPD Specialist at

THC P

April 1994 - June 1995

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Paul Brandt

Education

Walsh College, M.S.

January 1998 - January 2000

Ferris State University, Bs

January 1989 - January 1993

Ferris State University, Aas

January 1989 - January 1993

Frequently Asked Questions about Paul Brandt

What is Paul Brandt email address?

Paul Brandt's primary email address is *******@execsintheknow.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Paul Brandt work for?

Paul Brandt is a Chief Experience Officer & Head of Operations at GoodLeap, a company specializing in Monetary Authorities-Central Bank.

Where Paul Brandt graduated from?

Paul Brandt holds a degree in Information Management & Communication from Walsh College.

How can I directly contact Paul Brandt?

To contact Paul Brandt directly, you can use the email address *******@execsintheknow.com. Complete contact information is available upon registration with Muraena.

Who is Paul Brandt?

Paul Brandt is a seasoned executive with over 25 years of leadership experience, currently serving as the Chief Experience Officer and Head of Operations at GoodLeap. He has a proven track record of transforming customer experiences across various industries, including food services, renewable energy, and financial services. Paul previously held senior roles at notable companies like YUM! Brands, Tesla, and Southwest Airlines, where he was instrumental in implementing strategies that enhanced customer satisfaction and operational efficiency. He is passionate about the intersection of employee engagement and customer experience, advocating that a motivated workforce is key to delivering exceptional service. Paul is also a board member of Execs In The Know, focusing on customer experience advocacy and mentorship. His academic credentials include a Master of Science in Information Management and Communications, and he is a certified Lean Six Sigma Green Belt. Paul’s diverse background and strategic mindset make him a valuable leader in any organization.

Paul`s contact details

mail

*******@execsintheknow.com

*******@nvworkforceconnections.org

*******@loanpal.com

***********@bankofamerica.com

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