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Paul Coughlin
Paul Coughlin
Vice President, Customer Success - Americas | Sprinklr
Tyngsborough, Massachusetts, United States
Paul Coughlin
Summary
Paul Coughlin is a seasoned customer success leader with extensive experience in building and managing high-performing global teams. He has a proven track record in driving revenue growth and customer retention across various sectors, including cloud computing and enterprise software. His strategic approach to customer relationships has consistently resulted in significant increases in monthly recurring revenue and customer satisfaction scores. Paul is passionate about diversity and inclusion within teams, believing that a diverse workforce leads to better outcomes. He is also a co-founder of a consultancy aimed at helping businesses optimize their customer success strategies. With a strong educational background in finance and business administration, he combines analytical skills with leadership expertise to deliver exceptional results.
Paul Coughlin
Work Experience
Vice President, Customer Success - Americas at
Sprinklr
April 2024 - Present
Co-Founder at
Customer Success for Growth LLC
April 2023 - Present
Global Vice President, Customer Success Management at
Equinix
September 2019 - December 2022
Senior Director - Customer Success at
Broadcom
March 2016 - September 2019
Director, Client Experience vCloud Air at
Broadcom
January 2014 - March 2016
Director of Strategic Accounts at
Verizon Business
August 2012 - January 2014
Strategic Account Manager at
Terremark Worldwide
September 2010 - August 2012
Business Development Executive at
CSC
April 2008 - September 2010
Global Account Manager at
CSC
April 2005 - April 2008
Channel Sales Director at
CenturyLink
September 2003 - January 2005
Sr. Product Manager at
Genuity Level 3 Communications
February 2001 - September 2003
Finance Manager at
Genuity Level 3 Communications
January 2000 - January 2001
Paul Coughlin
Education
Suffolk University, M.B.A.
January 1991 - January 1994
Bryant University, B.S.
January 1986 - January 1989
Frequently Asked Questions about Paul Coughlin
What company does Paul Coughlin work for?
Paul Coughlin is a Vice President, Customer Success - Americas at Sprinklr, a company specializing in Prepackaged software.
Where Paul Coughlin graduated from?
Paul Coughlin holds a degree in Finance Concentration from Suffolk University.
Who is Paul Coughlin?
Paul Coughlin is a seasoned customer success leader with extensive experience in building and managing high-performing global teams. He has a proven track record in driving revenue growth and customer retention across various sectors, including cloud computing and enterprise software. His strategic approach to customer relationships has consistently resulted in significant increases in monthly recurring revenue and customer satisfaction scores. Paul is passionate about diversity and inclusion within teams, believing that a diverse workforce leads to better outcomes. He is also a co-founder of a consultancy aimed at helping businesses optimize their customer success strategies. With a strong educational background in finance and business administration, he combines analytical skills with leadership expertise to deliver exceptional results.
Paul`s contact details
Colleagues
VP of Engineering
VP Southern Europe
Vice President - Product Management
Senior Vice President, Global Digital Transformation
Vice President, Engineering
VP - Techincal Support
Regional VP, Customer Success
VP, Sevices Pre-Sales and Partner Services
VP, Product Engineering
Vice President - Pmo and Managed Services