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Paul Coughlin

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Paul Coughlin

Vice President, Customer Success - Americas | Sprinklr

Tyngsborough, Massachusetts, United States

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Paul Coughlin

Summary

Paul Coughlin is a seasoned customer success leader with extensive experience in building and managing high-performing global teams. He has a proven track record in driving revenue growth and customer retention across various sectors, including cloud computing and enterprise software. His strategic approach to customer relationships has consistently resulted in significant increases in monthly recurring revenue and customer satisfaction scores. Paul is passionate about diversity and inclusion within teams, believing that a diverse workforce leads to better outcomes. He is also a co-founder of a consultancy aimed at helping businesses optimize their customer success strategies. With a strong educational background in finance and business administration, he combines analytical skills with leadership expertise to deliver exceptional results.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Paul Coughlin

Work Experience

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Vice President, Customer Success - Americas at

Sprinklr

April 2024 - Present

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Co-Founder at

Customer Success for Growth LLC

April 2023 - Present

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Global Vice President, Customer Success Management at

Equinix

September 2019 - December 2022

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Senior Director - Customer Success at

Broadcom

March 2016 - September 2019

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Director, Client Experience vCloud Air at

Broadcom

January 2014 - March 2016

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Director of Strategic Accounts at

Verizon Business

August 2012 - January 2014

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Strategic Account Manager at

Terremark Worldwide

September 2010 - August 2012

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Business Development Executive at

CSC

April 2008 - September 2010

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Global Account Manager at

CSC

April 2005 - April 2008

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Channel Sales Director at

CenturyLink

September 2003 - January 2005

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Sr. Product Manager at

Genuity Level 3 Communications

February 2001 - September 2003

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Finance Manager at

Genuity Level 3 Communications

January 2000 - January 2001

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Paul Coughlin

Education

Suffolk University, M.B.A.

January 1991 - January 1994

Bryant University, B.S.

January 1986 - January 1989

Frequently Asked Questions about Paul Coughlin

What company does Paul Coughlin work for?

Paul Coughlin is a Vice President, Customer Success - Americas at Sprinklr, a company specializing in Prepackaged software.

Where Paul Coughlin graduated from?

Paul Coughlin holds a degree in Finance Concentration from Suffolk University.

Who is Paul Coughlin?

Paul Coughlin is a seasoned customer success leader with extensive experience in building and managing high-performing global teams. He has a proven track record in driving revenue growth and customer retention across various sectors, including cloud computing and enterprise software. His strategic approach to customer relationships has consistently resulted in significant increases in monthly recurring revenue and customer satisfaction scores. Paul is passionate about diversity and inclusion within teams, believing that a diverse workforce leads to better outcomes. He is also a co-founder of a consultancy aimed at helping businesses optimize their customer success strategies. With a strong educational background in finance and business administration, he combines analytical skills with leadership expertise to deliver exceptional results.

Paul`s contact details

Colleagues

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Aayantika Choudhury

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Peter Haslanger

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Andy Porter

VP, Sevices Pre-Sales and Partner Services

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Surabhi Prasad

VP, Product Engineering

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Prathvish Shetty

Vice President - Pmo and Managed Services

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