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Paul Funk

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Paul Funk

Senior Advisor, Customer Experience | Social Security Administration

Ilchester, Maryland, United States

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Paul Funk

Summary

Paul Funk is a seasoned professional currently serving as the Senior Advisor and Chief Business Officer at the Social Security Administration. With over two decades of experience in various leadership roles, he has developed a robust expertise in business analysis, customer engagement, and strategic planning. His career trajectory showcases a strong focus on improving customer service operations within government agencies. Paul has a proven track record of enhancing performance management and operational efficiency in large organizations. His background includes significant roles in workforce management and call center operations, emphasizing his ability to lead teams effectively. He has a unique blend of technical knowledge and leadership skills, making him a valuable asset in any organization. His commitment to service excellence is evident through his various roles aimed at improving customer satisfaction. Outside of his professional life, Paul is likely to be engaged in community service, reflecting his dedication to public service.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Government Experience

Paul Funk

Work Experience

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Senior Advisor, Customer Experience at

Social Security Administration

October 2019 - Present

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Director of Customer Service Planning & Analytics at

Social Security Administration

October 2016 - October 2019

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Director, Strategic Planning & Innovation at

Social Security Administration

March 2015 - September 2016

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Customer Contact Officer at

Social Security Administration

April 2012 - March 2015

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Director, National 800 Number Operations at

Social Security Administration

January 2015 - March 2015

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Branch Chief, National 800 Number Operations at

Social Security Administration

September 2006 - September 2012

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Workforce Manager at

CareFirst BlueCross BlueShield

November 2000 - September 2006

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Scheduling/Forecasting/Traffic Manager at

Faneuil Inc

January 1999 - October 2000

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Production Manager at

West Technology Group, LLC

June 1997 - January 1999

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Paul Funk

Education

United States Navy

January 1993 - January 1997

Frequently Asked Questions about Paul Funk

What is Paul Funk email address?

Paul Funk's primary email address is *********@ssa.gov. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Paul Funk work for?

Paul Funk is a Senior Advisor, Customer Experience at Social Security Administration, a company specializing in Justice, Public Order, & Safety Activities .

Where Paul Funk graduated from?

Paul Funk holds a degree in Acoustic Analysis from United States Navy.

How can I directly contact Paul Funk?

To contact Paul Funk directly, you can use the email address *********@ssa.gov. Complete contact information is available upon registration with Muraena.

Who is Paul Funk?

Paul Funk is a seasoned professional currently serving as the Senior Advisor and Chief Business Officer at the Social Security Administration. With over two decades of experience in various leadership roles, he has developed a robust expertise in business analysis, customer engagement, and strategic planning. His career trajectory showcases a strong focus on improving customer service operations within government agencies. Paul has a proven track record of enhancing performance management and operational efficiency in large organizations. His background includes significant roles in workforce management and call center operations, emphasizing his ability to lead teams effectively. He has a unique blend of technical knowledge and leadership skills, making him a valuable asset in any organization. His commitment to service excellence is evident through his various roles aimed at improving customer satisfaction. Outside of his professional life, Paul is likely to be engaged in community service, reflecting his dedication to public service.

Paul`s contact details

mail

*********@ssa.gov

Colleagues

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Ryan Bovee

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Nicole Brown

Branch Chief

Sarah Martin-Haynor

DPB Section Chief

Pamela Crawford

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Pamela Crawford

Division Chief and Administrative Appeals Judge

Sherry Jackson

2nd Vice President

Stacia Hall

Branch Chief

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Stancliff Paul

Branch Chief

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Steven Buse

Branch Chief

Steven Patrick

Chief Learning Officer

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