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Pete Collins
Pete Collins
Head Of Operations | Travelers
Ridgefield, Connecticut, United States
Pete Collins
Summary
Pete Collins is a seasoned Contact Center and Operations Executive with over two decades of experience in leading large-scale customer service and sales operations across various industries. Currently at Travelers, he oversees a global team of over 7,000 professionals, focusing on enhancing customer and employee experiences while driving operational excellence. His commitment to diversity and inclusion is evident in his role as Senior Advisor to EmpowHER+, which supports women's professional growth in technology and operations. Pete has held significant leadership positions in organizations like Banco Santander and Vertex Business Services, where he managed thousands of employees across multiple regions. His strategic insights have also been sought in advisory roles for innovative companies like Evaluagent. With a strong foundation in business process improvement and change management, Pete is dedicated to optimizing performance and ensuring customer satisfaction.
Pete Collins
Work Experience
Head Of Operations at
Travelers
May 2022 - Present
Senior Vice President Operations at
Travelers
January 2014 - Present
Board Advisor at
evaluagent®
January 2014 - June 2017
Executive Vice President, Customer Management at
Vertex Business Services
June 2007 - January 2014
Managing Director, Call Centers at
Banco Santander
January 2005 - January 2007
Chief Operating Officer at
HML
January 2004 - January 2005
Director of Retail and Contact Centres at
Thomas Cook Group plc
January 2002 - January 2004
Director of Customer Service at
Stepstone Com
January 2000 - January 2002
Pete Collins
Education
Queen Elizabeth Grammar school
Frequently Asked Questions about Pete Collins
What is Pete Collins email address?
Pete Collins's primary email address is ********@travelers.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Pete Collins work for?
Pete Collins is a Head Of Operations at Travelers, a company specializing in Traveler Accommodation.
Where Pete Collins graduated from?
Pete Collins holds a degree in from Queen Elizabeth Grammar school.
How can I directly contact Pete Collins?
To contact Pete Collins directly, you can use the email address ********@travelers.com. Complete contact information is available upon registration with Muraena.
Who is Pete Collins?
Pete Collins is a seasoned Contact Center and Operations Executive with over two decades of experience in leading large-scale customer service and sales operations across various industries. Currently at Travelers, he oversees a global team of over 7,000 professionals, focusing on enhancing customer and employee experiences while driving operational excellence. His commitment to diversity and inclusion is evident in his role as Senior Advisor to EmpowHER+, which supports women's professional growth in technology and operations. Pete has held significant leadership positions in organizations like Banco Santander and Vertex Business Services, where he managed thousands of employees across multiple regions. His strategic insights have also been sought in advisory roles for innovative companies like Evaluagent. With a strong foundation in business process improvement and change management, Pete is dedicated to optimizing performance and ensuring customer satisfaction.
Pete`s contact details
********@travelers.com
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