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Piero Termignone

Piero Termignone

Executive Director Global Workforce Management | TTEC

Lone Tree, Colorado, United States

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Piero Termignone

Summary

Piero Termignone is a seasoned expert in customer experience (CX), workforce management, and contact center operations, with a proven track record of enhancing service quality and operational efficiency. He has successfully led teams of thousands across multiple countries, including the US, Mexico, and the Philippines, demonstrating his global leadership capabilities. Piero's expertise in process improvement and strategic planning has resulted in significant cost savings and improved service delivery for various organizations. He holds a Six Sigma Black Belt certification, showcasing his commitment to excellence in operational processes. With extensive experience in both corporate and consulting environments, Piero is well-versed in managing complex vendor relationships and optimizing service strategies. His passion for innovation in customer service continues to drive his professional pursuits.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Piero Termignone

Work Experience

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Executive Director Global Workforce Management at

TTEC

August 2023 - Present

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Director Vendor Management & Transformation at

Gainwell Technologies

April 2023 - August 2023

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Executive Director CX Operations at

TTEC

May 2022 - October 2022

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Executive Director Global Workforce Management at

TTEC

January 2016 - April 2022

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Executive Director Global Workforce Management at

TeleTech

April 2014 - December 2015

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Director Global Workforce Management at

TeleTech

January 2013 - March 2014

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Manager Global Workforce Management at

TeleTech

September 2007 - December 2012

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Operations & Customer Service Director at

Iusacell

December 2004 - November 2006

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Manager LAC Regional Command Center at

American Express

August 2002 - November 2004

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Project Manager Call Center Engineering at

American Express

June 2000 - July 2002

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Six Sigma Black Belt at

American Express

January 2002 - June 2002

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Contact Center Team Lead at

American Express

July 1997 - July 2001

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Customer Service Analyst at

American Express

August 1994 - June 1997

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Piero Termignone

Education

American Express, Six Sigma Black Belt

January 2003

Instituto Tecnológico Autónomo de México (ITAM), Bachelor Of Business Administration (B.B.A.)

January 1991 - January 1995

Frequently Asked Questions about Piero Termignone

What is Piero Termignone email address?

Piero Termignone's primary email address is ***********@ttec.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Piero Termignone work for?

Piero Termignone is a Executive Director Global Workforce Management at TTEC, a company specializing in Subdividers & developers, nec.

Where Piero Termignone graduated from?

Piero Termignone holds a degree in from American Express.

How can I directly contact Piero Termignone?

To contact Piero Termignone directly, you can use the email address ***********@ttec.com. Complete contact information is available upon registration with Muraena.

Is Piero Termignone an immigrant?

Yes, Piero Termignone is an immigrant and currently based in United States

Who is Piero Termignone?

Piero Termignone is a seasoned expert in customer experience (CX), workforce management, and contact center operations, with a proven track record of enhancing service quality and operational efficiency. He has successfully led teams of thousands across multiple countries, including the US, Mexico, and the Philippines, demonstrating his global leadership capabilities. Piero's expertise in process improvement and strategic planning has resulted in significant cost savings and improved service delivery for various organizations. He holds a Six Sigma Black Belt certification, showcasing his commitment to excellence in operational processes. With extensive experience in both corporate and consulting environments, Piero is well-versed in managing complex vendor relationships and optimizing service strategies. His passion for innovation in customer service continues to drive his professional pursuits.

Piero`s contact details

mail

***********@ttec.com

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