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Piero Termignone
Piero Termignone
Executive Director Global Workforce Management | TTEC
Lone Tree, Colorado, United States
Piero Termignone
Summary
Piero Termignone is a seasoned expert in customer experience (CX), workforce management, and contact center operations, with a proven track record of enhancing service quality and operational efficiency. He has successfully led teams of thousands across multiple countries, including the US, Mexico, and the Philippines, demonstrating his global leadership capabilities. Piero's expertise in process improvement and strategic planning has resulted in significant cost savings and improved service delivery for various organizations. He holds a Six Sigma Black Belt certification, showcasing his commitment to excellence in operational processes. With extensive experience in both corporate and consulting environments, Piero is well-versed in managing complex vendor relationships and optimizing service strategies. His passion for innovation in customer service continues to drive his professional pursuits.
Piero Termignone
Work Experience
Executive Director Global Workforce Management at
TTEC
August 2023 - Present
Director Vendor Management & Transformation at
Gainwell Technologies
April 2023 - August 2023
Executive Director CX Operations at
TTEC
May 2022 - October 2022
Executive Director Global Workforce Management at
TTEC
January 2016 - April 2022
Executive Director Global Workforce Management at
TeleTech
April 2014 - December 2015
Director Global Workforce Management at
TeleTech
January 2013 - March 2014
Manager Global Workforce Management at
TeleTech
September 2007 - December 2012
Operations & Customer Service Director at
Iusacell
December 2004 - November 2006
Manager LAC Regional Command Center at
American Express
August 2002 - November 2004
Project Manager Call Center Engineering at
American Express
June 2000 - July 2002
Six Sigma Black Belt at
American Express
January 2002 - June 2002
Contact Center Team Lead at
American Express
July 1997 - July 2001
Customer Service Analyst at
American Express
August 1994 - June 1997
Piero Termignone
Education
American Express, Six Sigma Black Belt
January 2003
Instituto Tecnológico Autónomo de México (ITAM), Bachelor Of Business Administration (B.B.A.)
January 1991 - January 1995
Frequently Asked Questions about Piero Termignone
What is Piero Termignone email address?
Piero Termignone's primary email address is ***********@ttec.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Piero Termignone work for?
Piero Termignone is a Executive Director Global Workforce Management at TTEC, a company specializing in Subdividers & developers, nec.
Where Piero Termignone graduated from?
Piero Termignone holds a degree in from American Express.
How can I directly contact Piero Termignone?
To contact Piero Termignone directly, you can use the email address ***********@ttec.com. Complete contact information is available upon registration with Muraena.
Is Piero Termignone an immigrant?
Yes, Piero Termignone is an immigrant and currently based in United States
Who is Piero Termignone?
Piero Termignone is a seasoned expert in customer experience (CX), workforce management, and contact center operations, with a proven track record of enhancing service quality and operational efficiency. He has successfully led teams of thousands across multiple countries, including the US, Mexico, and the Philippines, demonstrating his global leadership capabilities. Piero's expertise in process improvement and strategic planning has resulted in significant cost savings and improved service delivery for various organizations. He holds a Six Sigma Black Belt certification, showcasing his commitment to excellence in operational processes. With extensive experience in both corporate and consulting environments, Piero is well-versed in managing complex vendor relationships and optimizing service strategies. His passion for innovation in customer service continues to drive his professional pursuits.
Piero`s contact details
***********@ttec.com
Colleagues
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Retired
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Group Vice President