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Rachel Stanley

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Rachel Stanley

Vice President of Customer Experience

Seattle, Washington, United States

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Rachel Stanley

Summary

Rachel Stanley is a seasoned customer experience executive with over 12 years of expertise in the SaaS industry, currently serving as the Vice President of Customer Experience at Banzai. With a strong focus on customer-centric growth, she has played a pivotal role in driving the company's successful transition to a public offering in December 2023. Rachel's passion for mentoring high-performing teams has led to significant improvements in customer satisfaction and net revenue retention. She is known for developing data-driven strategies that enhance customer success programs and reduce churn. Her leadership experience spans multiple departments, showcasing her versatility and strategic insight. Rachel's ability to build strong relationships with enterprise customers has consistently resulted in high retention rates and sales success. She has a proven track record in managing cross-functional teams and initiatives that align customer experience with business objectives. In addition to her professional achievements, Rachel's commitment to continuous learning and improvement sets her apart in the competitive landscape of customer experience management.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

Rachel Stanley

Work Experience

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Vice President of Customer Experience at

Banzai

October 2021 - September 2024

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Sr. Director, Customer Adoption & Support at

Banzai

January 2021 - October 2021

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Director, Customer Adoption at

Banzai

January 2020 - January 2021

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Enterprise Customer Success Manager at

Banzai

April 2019 - January 2020

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Marketing Manager, Alexa Shopping at

Amazon

October 2018 - December 2018

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Team Leader, Training & Implementation at

ACS Technologies

October 2014 - September 2018

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Implementation Consultant at

ACS Technologies

September 2012 - September 2014

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Customer Onboarding Coordinator at

ACS Technologies

February 2012 - August 2012

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Rachel Stanley

Education

Palm Beach Atlantic University

January 2000 - January 2002

Frequently Asked Questions about Rachel Stanley

What is Rachel Stanley email address?

Rachel Stanley's primary email address is ******@banzai.io. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Rachel Stanley graduated from?

Rachel Stanley holds a degree in Business, Secondary Education from Palm Beach Atlantic University.

How can I directly contact Rachel Stanley?

To contact Rachel Stanley directly, you can use the email address ******@banzai.io. Complete contact information is available upon registration with Muraena.

Who is Rachel Stanley?

Rachel Stanley is a seasoned customer experience executive with over 12 years of expertise in the SaaS industry, currently serving as the Vice President of Customer Experience at Banzai. With a strong focus on customer-centric growth, she has played a pivotal role in driving the company's successful transition to a public offering in December 2023. Rachel's passion for mentoring high-performing teams has led to significant improvements in customer satisfaction and net revenue retention. She is known for developing data-driven strategies that enhance customer success programs and reduce churn. Her leadership experience spans multiple departments, showcasing her versatility and strategic insight. Rachel's ability to build strong relationships with enterprise customers has consistently resulted in high retention rates and sales success. She has a proven track record in managing cross-functional teams and initiatives that align customer experience with business objectives. In addition to her professional achievements, Rachel's commitment to continuous learning and improvement sets her apart in the competitive landscape of customer experience management.

Rachel`s contact details

mail

******@banzai.io

**************@getbanzai.com

********@amazon.com

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