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Ray Polanco

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Ray Polanco

Chief Operating Officer | Remind

Henderson, Nevada, United States

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Ray Polanco

Summary

Ray Polanco is a seasoned Chief Operating Officer with extensive experience in customer success and sales leadership, primarily within the technology sector. With a strong background in revenue generation, Ray has effectively led customer success teams that maintain high renewal rates and drive customer expansion. He is adept at strategic planning and has a proven track record of implementing customer success programs that enhance user experience and satisfaction. Ray's expertise spans various roles in pre-sales, operations management, and business development, showcasing his versatility in the tech landscape. His leadership approach emphasizes team building and performance management, ensuring that customer satisfaction remains a top priority. Ray has successfully managed cross-functional teams and has a history of driving significant improvements in customer engagement and retention. Outside of his professional accomplishments, he is passionate about leveraging technology to enhance educational outcomes, reflecting a commitment to social impact through his work at Remind. Ray holds a degree in Business Administration from San Jose State University, further solidifying his foundation in business strategy and management.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Ray Polanco

Work Experience

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Chief Operating Officer at

Remind

July 2021 - Present

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VP of Sales and Customer Success at

Remind

April 2018 - July 2021

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Vice President, Customer Success at

Egnyte

March 2017 - May 2018

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Vice President of Customer Success / GM of Revenue at

MindManager Enterprise

April 2013 - August 2016

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Vice President of Global Customer Success at

MindManager Enterprise

April 2011 - April 2013

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Vice President / Customer Success and Global Support at

Lyris

May 2007 - December 2010

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Sr. Director, Technical and Customer Support Services at

Avid Technology, Inc.

March 2004 - April 2007

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Director, Global Technical Services at

January 2000 - February 2004

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Director, Technical Services at

Nokia

November 1997 - January 2000

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Sr. Manager of Technical Services at

Madge Networks

September 1994 - October 1997

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Ray Polanco

Education

SAN JOSÉ STATE UNIVERSITY, Bs

January 1986 - January 1994

Frequently Asked Questions about Ray Polanco

What is Ray Polanco email address?

Ray Polanco's primary email address is ***@remind.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ray Polanco work for?

Ray Polanco is a Chief Operating Officer at Remind, a company specializing in Prepackaged software.

Where Ray Polanco graduated from?

Ray Polanco holds a degree in Business Administration from SAN JOSÉ STATE UNIVERSITY.

How can I directly contact Ray Polanco?

To contact Ray Polanco directly, you can use the email address ***@remind.com. Complete contact information is available upon registration with Muraena.

Who is Ray Polanco?

Ray Polanco is a seasoned Chief Operating Officer with extensive experience in customer success and sales leadership, primarily within the technology sector. With a strong background in revenue generation, Ray has effectively led customer success teams that maintain high renewal rates and drive customer expansion. He is adept at strategic planning and has a proven track record of implementing customer success programs that enhance user experience and satisfaction. Ray's expertise spans various roles in pre-sales, operations management, and business development, showcasing his versatility in the tech landscape. His leadership approach emphasizes team building and performance management, ensuring that customer satisfaction remains a top priority. Ray has successfully managed cross-functional teams and has a history of driving significant improvements in customer engagement and retention. Outside of his professional accomplishments, he is passionate about leveraging technology to enhance educational outcomes, reflecting a commitment to social impact through his work at Remind. Ray holds a degree in Business Administration from San Jose State University, further solidifying his foundation in business strategy and management.

Ray`s contact details

mail

***@remind.com

********@zhone.com

***********@mindjet.com

Colleagues

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David Kopf

Co-Founder

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Jason Han

Vice President of Sales

Tshaka Campbell

Vice President

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Mihir Shah

Member of Global Executive Board

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