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Rezaur Rahman

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Rezaur Rahman

Vice President of Bangladesh Operations | SEBPO

Dhaka, Dhaka Division, Bangladesh

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Rezaur Rahman

Summary

Rezaur Rahman is a seasoned executive with extensive experience in leading large-scale service operations across various industries, including telecommunications, BPO, and e-commerce. Currently serving as the Vice President of Bangladesh Operations at SEBPO, he has a proven track record in operational scaling, customer retention strategies, and performance management. Rezaur is detail-oriented, with a strong analytical mindset and a focus on data-driven decision-making. His leadership style emphasizes talent retention and employee development, fostering a culture of continuous improvement. He is fluent in both English and Hindi, enhancing his ability to engage with diverse teams and clients. Rezaur's career spans various roles from customer service management to strategic operations, showcasing his versatility and depth of knowledge in the field. His strategic insights have driven significant improvements in customer satisfaction across organizations. Beyond his professional achievements, Rezaur is passionate about leveraging technology to enhance operational efficiency and customer experience.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Startup Experience

Rezaur Rahman

Work Experience

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Vice President of Bangladesh Operations at

Sebpo

Present

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Vice President Of Bangladesh Operations at

SEBPO

September 2020 - Present

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Head Of Strategy & Program Management at

SEBPO

November 2017 - August 2020

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Director, Customer Service & Moderation at

ekhanei.com

April 2015 - May 2017

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Chief Customer Services Officer at

QUBEE

August 2011 - March 2015

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General Manager, Call Centre Operations at

eHR Recruitment

January 2010 - January 2011

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Deputy General Manager - Call Center Operations at

eHR Recruitment

January 2007 - December 2009

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Call Center Manager at

eHR Recruitment

October 2005 - December 2006

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Manager Careline at

banglalink

January 2005 - October 2005

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Customer Service Manager at

DHL

January 2004 - January 2005

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Duty Manager Customer Service at

DHL

September 2001 - December 2003

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Assistant Manager Customer Service at

Tm International

June 1999 - August 2001

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Rezaur Rahman

Education

University of Dhaka, Master's Degree

Frequently Asked Questions about Rezaur Rahman

What is Rezaur Rahman email address?

Rezaur Rahman's primary email address is ******@sebpo.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Rezaur Rahman work for?

Rezaur Rahman is a Vice President of Bangladesh Operations at SEBPO, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Rezaur Rahman graduated from?

Rezaur Rahman holds a degree in Marketing from University of Dhaka.

How can I directly contact Rezaur Rahman?

To contact Rezaur Rahman directly, you can use the email address ******@sebpo.com. Complete contact information is available upon registration with Muraena.

Who is Rezaur Rahman?

Rezaur Rahman is a seasoned executive with extensive experience in leading large-scale service operations across various industries, including telecommunications, BPO, and e-commerce. Currently serving as the Vice President of Bangladesh Operations at SEBPO, he has a proven track record in operational scaling, customer retention strategies, and performance management. Rezaur is detail-oriented, with a strong analytical mindset and a focus on data-driven decision-making. His leadership style emphasizes talent retention and employee development, fostering a culture of continuous improvement. He is fluent in both English and Hindi, enhancing his ability to engage with diverse teams and clients. Rezaur's career spans various roles from customer service management to strategic operations, showcasing his versatility and depth of knowledge in the field. His strategic insights have driven significant improvements in customer satisfaction across organizations. Beyond his professional achievements, Rezaur is passionate about leveraging technology to enhance operational efficiency and customer experience.

Rezaur`s contact details

mail

******@sebpo.com

Colleagues

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Lauren Kochan

Chief Strategy Officer

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Kathleen Katz

Vice President Marketing

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Todd Sautter

Vice President of Client Operations

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David Westberry

MBA Mentor Program

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Syed Hossain

Chief Operating Officer

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Brian Anderson

Chief Operating Officer

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Matthew Kochan

Co-Founder

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Alvin Rose

Vice President, Client Solutions

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