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Rich Fabert

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Rich Fabert

Manager, Customer Support Operations | Purple

United States

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Rich Fabert

Summary

Rich Fabert is a highly skilled Operations Leader with over 23 years of experience in customer support, quality assurance, and operational management. He has a strong background in the internet and contact center industries, where he has successfully managed teams and implemented effective customer engagement strategies. Rich's expertise spans various areas including analytical skills, change management, and business acumen, making him a versatile asset in any organization. He is also passionate about wellness and mindfulness, having served as a Mental Health ERG President at Purple, where he champions employee well-being. With a degree in Psychology focusing on Industrial and Organizational Psychology, Rich combines his academic knowledge with practical experience to foster high-performance teams. His leadership style emphasizes empathy and communication, ensuring a positive work environment and enhanced customer satisfaction. Rich is committed to continuous improvement and innovation within customer service operations.

General

Generalist

Technical Background

Leadership Experience

Moderate Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Rich Fabert

Work Experience

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Manager, Customer Support Operations at

Purple

June 2024 - Present

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Mental Health ERG President at

Purple

January 2023 - Present

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Manager, Quality Assurance & Customer Experience at

Purple

May 2022 - June 2024

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Purple Wellness ERG Program Director at

Purple

November 2021 - December 2022

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CX/VOC & Sales Quality Assurance Manager at

Purple

November 2020 - May 2022

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Sr. Operations Team Leader at

eBay

March 2016 - March 2020

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Corporate Wellness Program Director at

eBay

March 2017 - March 2020

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Operations Team Leader at

eBay

January 2011 - March 2016

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North America Customer Experience Coach at

eBay

July 2010 - January 2011

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Risk Management Specialist at

eBay

June 2009 - July 2010

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Technical Trainer at

Henry Schein

April 2008 - June 2009

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Data Technician at

Verizon

March 2006 - April 2008

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Quality Assurance Specialist at

American Express

August 2003 - March 2006

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High Value Sales Specialist at

American Express

July 2000 - August 2003

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Rich Fabert

Education

Salt Lake Community College, Psychology

January 2017 - January 2021

West Jordan high School, High School Diploma

January 1997 - January 2000

Frequently Asked Questions about Rich Fabert

What is Rich Fabert email address?

Rich Fabert's primary email address is ****@purple.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Rich Fabert work for?

Rich Fabert is a Manager, Customer Support Operations at Purple, a company specializing in Recreational vehicle dealers.

Where Rich Fabert graduated from?

Rich Fabert holds a degree in Industrial And Organizational Psychology from Salt Lake Community College.

How can I directly contact Rich Fabert?

To contact Rich Fabert directly, you can use the email address ****@purple.com. Complete contact information is available upon registration with Muraena.

Who is Rich Fabert?

Rich Fabert is a highly skilled Operations Leader with over 23 years of experience in customer support, quality assurance, and operational management. He has a strong background in the internet and contact center industries, where he has successfully managed teams and implemented effective customer engagement strategies. Rich's expertise spans various areas including analytical skills, change management, and business acumen, making him a versatile asset in any organization. He is also passionate about wellness and mindfulness, having served as a Mental Health ERG President at Purple, where he champions employee well-being. With a degree in Psychology focusing on Industrial and Organizational Psychology, Rich combines his academic knowledge with practical experience to foster high-performance teams. His leadership style emphasizes empathy and communication, ensuring a positive work environment and enhanced customer satisfaction. Rich is committed to continuous improvement and innovation within customer service operations.

Rich`s contact details

mail

****@purple.com

Colleagues

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Nick Waters

Vice President and General Manager of Operations

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Seth Washinowski

National Account Manager

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Gary Kiedaisch

Vice Chairman

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Gaston Lazarte Phr Shrm-Cp

Vice President of Human Resources

Rob Demartini

Chief Executive Officer

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Rylee Tervort

Vice President of People

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Lauren Mitchell

VP, Advertising and Growth

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Scott Kerby

Chief Owned Retail Officer

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