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Rich Fabert
Rich Fabert
Manager, Customer Support Operations | Purple
United States
Rich Fabert
Summary
Rich Fabert is a highly skilled Operations Leader with over 23 years of experience in customer support, quality assurance, and operational management. He has a strong background in the internet and contact center industries, where he has successfully managed teams and implemented effective customer engagement strategies. Rich's expertise spans various areas including analytical skills, change management, and business acumen, making him a versatile asset in any organization. He is also passionate about wellness and mindfulness, having served as a Mental Health ERG President at Purple, where he champions employee well-being. With a degree in Psychology focusing on Industrial and Organizational Psychology, Rich combines his academic knowledge with practical experience to foster high-performance teams. His leadership style emphasizes empathy and communication, ensuring a positive work environment and enhanced customer satisfaction. Rich is committed to continuous improvement and innovation within customer service operations.
Rich Fabert
Work Experience
Manager, Customer Support Operations at
Purple
June 2024 - Present
Mental Health ERG President at
Purple
January 2023 - Present
Manager, Quality Assurance & Customer Experience at
Purple
May 2022 - June 2024
Purple Wellness ERG Program Director at
Purple
November 2021 - December 2022
CX/VOC & Sales Quality Assurance Manager at
Purple
November 2020 - May 2022
Sr. Operations Team Leader at
eBay
March 2016 - March 2020
Corporate Wellness Program Director at
eBay
March 2017 - March 2020
Operations Team Leader at
eBay
January 2011 - March 2016
North America Customer Experience Coach at
eBay
July 2010 - January 2011
Risk Management Specialist at
eBay
June 2009 - July 2010
Technical Trainer at
Henry Schein
April 2008 - June 2009
Data Technician at
Verizon
March 2006 - April 2008
Quality Assurance Specialist at
American Express
August 2003 - March 2006
High Value Sales Specialist at
American Express
July 2000 - August 2003
Rich Fabert
Education
Salt Lake Community College, Psychology
January 2017 - January 2021
West Jordan high School, High School Diploma
January 1997 - January 2000
Frequently Asked Questions about Rich Fabert
What is Rich Fabert email address?
Rich Fabert's primary email address is ****@purple.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Rich Fabert work for?
Rich Fabert is a Manager, Customer Support Operations at Purple, a company specializing in Recreational vehicle dealers.
Where Rich Fabert graduated from?
Rich Fabert holds a degree in Industrial And Organizational Psychology from Salt Lake Community College.
How can I directly contact Rich Fabert?
To contact Rich Fabert directly, you can use the email address ****@purple.com. Complete contact information is available upon registration with Muraena.
Who is Rich Fabert?
Rich Fabert is a highly skilled Operations Leader with over 23 years of experience in customer support, quality assurance, and operational management. He has a strong background in the internet and contact center industries, where he has successfully managed teams and implemented effective customer engagement strategies. Rich's expertise spans various areas including analytical skills, change management, and business acumen, making him a versatile asset in any organization. He is also passionate about wellness and mindfulness, having served as a Mental Health ERG President at Purple, where he champions employee well-being. With a degree in Psychology focusing on Industrial and Organizational Psychology, Rich combines his academic knowledge with practical experience to foster high-performance teams. His leadership style emphasizes empathy and communication, ensuring a positive work environment and enhanced customer satisfaction. Rich is committed to continuous improvement and innovation within customer service operations.
Rich`s contact details
****@purple.com
Colleagues
Vice President and General Manager of Operations
National Account Manager
Vice Chairman
Vice President of Human Resources
Chief Executive Officer
Founder
Vice President of People
VP, Advertising and Growth
Chief Owned Retail Officer
COO