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Rich King

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Rich King

Chief Operating Officer Managed Services | NRTC

Cedar Rapids, Iowa, United States

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Rich King

Summary

Rich King is a seasoned executive with extensive experience in the telecommunications and customer service industries. Currently serving as the Chief Operating Officer at NRTC, he has a proven track record of leading call center operations and enhancing customer experiences. With over 25 years in various leadership roles, Rich has developed a strong expertise in strategic planning, process improvement, and team leadership. His previous positions include Vice President of Call Center Operations and Director of Customer Experience, showcasing his ability to drive operational excellence. Rich holds a degree from Bowling Green State University and has a passion for mentoring emerging leaders in the industry. His leadership style emphasizes collaboration and innovation, making him a valuable asset in any organization. He is committed to fostering a culture of customer satisfaction and continuous improvement.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Rich King

Work Experience

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Chief Operating Officer Managed Services at

NRTC

July 2023 - Present

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Vice President Call Center Operations - Managed Services at

NRTC

April 2018 - Present

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Director, Customer Experience at

Transamerica

March 2013 - November 2017

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VP Partner Support Services at

SecurityCoverage, Inc.

August 2007 - March 2013

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Director of Operations at

Infinity

January 2006 - August 2007

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Director of Customer Care at

McLeodUSA

January 1997 - January 2006

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Marketing Manager at

Intuit Inc Parsons Technology

January 1994 - January 1996

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Rich King

Education

Bowling Green State University

January 1987 - January 1991

Frequently Asked Questions about Rich King

What is Rich King email address?

Rich King's primary email address is *********@q.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Rich King work for?

Rich King is a Chief Operating Officer Managed Services at NRTC, a company specializing in Radiotelephone communication.

Where Rich King graduated from?

Rich King holds a degree in from Bowling Green State University.

How can I directly contact Rich King?

To contact Rich King directly, you can use the email address *********@q.com. Complete contact information is available upon registration with Muraena.

Who is Rich King?

Rich King is a seasoned executive with extensive experience in the telecommunications and customer service industries. Currently serving as the Chief Operating Officer at NRTC, he has a proven track record of leading call center operations and enhancing customer experiences. With over 25 years in various leadership roles, Rich has developed a strong expertise in strategic planning, process improvement, and team leadership. His previous positions include Vice President of Call Center Operations and Director of Customer Experience, showcasing his ability to drive operational excellence. Rich holds a degree from Bowling Green State University and has a passion for mentoring emerging leaders in the industry. His leadership style emphasizes collaboration and innovation, making him a valuable asset in any organization. He is committed to fostering a culture of customer satisfaction and continuous improvement.

Rich`s contact details

mail

*********@q.com

*@nrtc.coop

Colleagues

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Shawn Sweeney

VP of Finance

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Alana Pilkington

Vice President, Internet Services

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Greg Bartolomei

President, Smart Grid Solutions

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Hayden Bates

NRTC Mobile - VP Finance and Operations

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Tim Bryan

Chairman of the Board of Directors

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Milton Geiger

Vice President, Smart Grid Solutions

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Shane Boyd

Manager, Lead Technicians

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Shaun Lamp

Board Member

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Joshua Pepple

Vice President of Smart Grid Technology Planning

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