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Richard Rans

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Richard Rans

Vice President of Customer Success | On Deck

Austin, Texas, United States

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Richard Rans

Summary

Richard Rans is a seasoned Customer Experience leader based in Austin, Texas, with a proven track record of transforming customer success organizations into revenue-generating teams. With extensive experience across various industries, including software and consulting, he has successfully built and managed customer success teams from the ground up. His strategic planning expertise has enabled him to drive significant improvements in customer retention and satisfaction, evidenced by a 50% reduction in churn in his current role. Richard's background in project management and enterprise architecture complements his leadership skills, allowing him to effectively engage with C-level stakeholders. He holds an MBA from the University of Texas at Austin, specializing in Information System Management, and a BA in Math/Economics from U.C. Santa Barbara. Richard is passionate about leveraging technology to enhance customer experiences and is dedicated to continuous professional development in customer success methodologies.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Richard Rans

Work Experience

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Vice President of Customer Success at

Gimmal LLC

January 2023 - Present

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Founding Fellow at

On Deck

April 2021 - Present

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Vice President of Customer Success at

Metadata

October 2021 - October 2022

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Sr Director of Customer Success at

Terminus

November 2019 - October 2021

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Director, Customer Success at

Jive Software

January 2014 - November 2019

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Director of Customer Success / Professional Services at

Socialware

December 2011 - January 2014

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Director at

Gimmal

December 2005 - December 2011

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Practice Lead at

Blue Fish Development Group

November 1999 - December 2005

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Business Analyst at

Fedex Corp

July 1995 - September 1996

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Richard Rans

Education

University of California, Santa Barbara, Ba

Frequently Asked Questions about Richard Rans

What is Richard Rans email address?

Richard Rans's primary email address is *******@beondeck.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Richard Rans work for?

Richard Rans is a Vice President of Customer Success at On Deck, a company specializing in Custom computer programming services.

Where Richard Rans graduated from?

Richard Rans holds a degree in Information System Management from The University of Texas at Austin - Red McCombs School of Business.

How can I directly contact Richard Rans?

To contact Richard Rans directly, you can use the email address *******@beondeck.com. Complete contact information is available upon registration with Muraena.

Who is Richard Rans?

Richard Rans is a seasoned Customer Experience leader based in Austin, Texas, with a proven track record of transforming customer success organizations into revenue-generating teams. With extensive experience across various industries, including software and consulting, he has successfully built and managed customer success teams from the ground up. His strategic planning expertise has enabled him to drive significant improvements in customer retention and satisfaction, evidenced by a 50% reduction in churn in his current role. Richard's background in project management and enterprise architecture complements his leadership skills, allowing him to effectively engage with C-level stakeholders. He holds an MBA from the University of Texas at Austin, specializing in Information System Management, and a BA in Math/Economics from U.C. Santa Barbara. Richard is passionate about leveraging technology to enhance customer experiences and is dedicated to continuous professional development in customer success methodologies.

Richard`s contact details

mail

*******@beondeck.com

************@gimmal.com

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