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Rob Markey
Rob Markey
Senior Lecturer | Forethought
Boston, Massachusetts, United States
Rob Markey
Summary
Rob Markey is a distinguished partner at Bain & Company and a Senior Lecturer at Harvard Business School, specializing in customer loyalty and experience transformation. He is the creator of the Net Promoter System, a powerful framework that helps organizations cultivate a customer-centric culture and drive loyalty. With extensive experience across diverse industries, Rob has worked with some of the world's largest companies to enhance their customer engagement strategies. His thought leadership is reflected in his co-authored best-selling book, 'The Ultimate Question 2.0,' which provides actionable insights for businesses seeking sustainable growth. As a board member of innovative startups like Forethought and Joyous, he leverages technology to further enhance customer and employee loyalty. Rob's mission is to redefine business success by prioritizing Customer Base Value, making a lasting impact on how organizations operate.
Rob Markey
Work Experience
Senior Lecturer at
HARVARD BUSINESS SCHOOL
July 2024 - Present
Board Member at
Forethought
March 2023 - Present
Advisory Board Member at
Joyous
July 2022 - Present
Partner at
Bain & Company
December 1996 - Present
Global Practice Leader, Customer Strategy & Marketing practice at
Bain & Company
January 2000 - December 2018
Consultant, Manager at
Bain & Company
September 1990 - December 1996
Strategic Planning at
LexisNexis
January 1986 - January 1988
Rob Markey
Education
January 1988 - January 1990
Brown University, Ab
January 1982 - January 1986
Frequently Asked Questions about Rob Markey
What is Rob Markey email address?
Rob Markey's primary email address is **********@bain.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Rob Markey work for?
Rob Markey is a Senior Lecturer at Forethought, a company specializing in Prepackaged software.
Where Rob Markey graduated from?
Rob Markey holds a degree in from Harvard Business School.
How can I directly contact Rob Markey?
To contact Rob Markey directly, you can use the email address **********@bain.com. Complete contact information is available upon registration with Muraena.
Who is Rob Markey?
Rob Markey is a distinguished partner at Bain & Company and a Senior Lecturer at Harvard Business School, specializing in customer loyalty and experience transformation. He is the creator of the Net Promoter System, a powerful framework that helps organizations cultivate a customer-centric culture and drive loyalty. With extensive experience across diverse industries, Rob has worked with some of the world's largest companies to enhance their customer engagement strategies. His thought leadership is reflected in his co-authored best-selling book, 'The Ultimate Question 2.0,' which provides actionable insights for businesses seeking sustainable growth. As a board member of innovative startups like Forethought and Joyous, he leverages technology to further enhance customer and employee loyalty. Rob's mission is to redefine business success by prioritizing Customer Base Value, making a lasting impact on how organizations operate.
Rob`s contact details
**********@bain.com
***@forethought.ai
Colleagues
Co-Founder & CEO
Vice President, Marketing
Founder, President & Executive Chairman
Chief Customer Officer