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Rob Markey

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Rob Markey

Senior Lecturer | Forethought

Boston, Massachusetts, United States

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Rob Markey

Summary

Rob Markey is a distinguished partner at Bain & Company and a Senior Lecturer at Harvard Business School, specializing in customer loyalty and experience transformation. He is the creator of the Net Promoter System, a powerful framework that helps organizations cultivate a customer-centric culture and drive loyalty. With extensive experience across diverse industries, Rob has worked with some of the world's largest companies to enhance their customer engagement strategies. His thought leadership is reflected in his co-authored best-selling book, 'The Ultimate Question 2.0,' which provides actionable insights for businesses seeking sustainable growth. As a board member of innovative startups like Forethought and Joyous, he leverages technology to further enhance customer and employee loyalty. Rob's mission is to redefine business success by prioritizing Customer Base Value, making a lasting impact on how organizations operate.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Startup Experience

Rob Markey

Work Experience

💼

Senior Lecturer at

HARVARD BUSINESS SCHOOL

July 2024 - Present

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Board Member at

Forethought

March 2023 - Present

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Advisory Board Member at

Joyous

July 2022 - Present

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Partner at

Bain & Company

December 1996 - Present

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Global Practice Leader, Customer Strategy & Marketing practice at

Bain & Company

January 2000 - December 2018

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Consultant, Manager at

Bain & Company

September 1990 - December 1996

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Strategic Planning at

LexisNexis

January 1986 - January 1988

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Rob Markey

Education

Harvard Business School, Mba

January 1988 - January 1990

Brown University, Ab

January 1982 - January 1986

Frequently Asked Questions about Rob Markey

What is Rob Markey email address?

Rob Markey's primary email address is **********@bain.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Rob Markey work for?

Rob Markey is a Senior Lecturer at Forethought, a company specializing in Prepackaged software.

Where Rob Markey graduated from?

Rob Markey holds a degree in from Harvard Business School.

How can I directly contact Rob Markey?

To contact Rob Markey directly, you can use the email address **********@bain.com. Complete contact information is available upon registration with Muraena.

Who is Rob Markey?

Rob Markey is a distinguished partner at Bain & Company and a Senior Lecturer at Harvard Business School, specializing in customer loyalty and experience transformation. He is the creator of the Net Promoter System, a powerful framework that helps organizations cultivate a customer-centric culture and drive loyalty. With extensive experience across diverse industries, Rob has worked with some of the world's largest companies to enhance their customer engagement strategies. His thought leadership is reflected in his co-authored best-selling book, 'The Ultimate Question 2.0,' which provides actionable insights for businesses seeking sustainable growth. As a board member of innovative startups like Forethought and Joyous, he leverages technology to further enhance customer and employee loyalty. Rob's mission is to redefine business success by prioritizing Customer Base Value, making a lasting impact on how organizations operate.

Rob`s contact details

mail

**********@bain.com

***@forethought.ai

Colleagues

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Sami Ghoche

Co-Founder & CEO

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Mitchell Hanson

Vice President, Marketing

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Deon Nicholas

Founder, President & Executive Chairman

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David Ginsburg

Chief Customer Officer

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