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Rosie Serrano

Rosie Serrano

Vice President of Member Xperience | Houston Texas Fire Fighters Federal Credit Union

Houston, Texas, United States

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Rosie Serrano

Summary

Rosie Serrano is a seasoned professional in the financial services industry, currently serving as the Vice President of Member Experience at the Houston Texas Fire Fighters Federal Credit Union. With a strong background in marketing, business development, and project management, she has consistently demonstrated her ability to enhance customer service and operational efficiency. Rosie is passionate about empowering women, as evidenced by her founding of Cornerstone For Women, a platform dedicated to inspiring and uplifting women. Her expertise spans various areas including customer experience, data analysis, and leadership, making her a versatile asset in any organization. Notably, she was recognized as the Employee of the Year in 2021, highlighting her commitment to excellence. Rosie’s bilingual skills in English and Spanish further enhance her ability to connect with diverse clientele. She is a strong advocate for leveraging social media to meet organizational goals and adapt to industry changes.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Rosie Serrano

Work Experience

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Vice President of Member Xperience at

Houston Texas Fire Fighters Federal Credit Union

July 2023 - Present

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AVP- Member Service Center I Card Services I Marketing I Business Development at

Houston Texas Fire Fighters Federal Credit Union

November 2017 - August 2023

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CEO / Owner at

Maria Rosaura Serrano

April 2017 - March 2019

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Founder at

Cornerstone For Women

August 2016 - March 2019

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Contact Center and E-Services VP at

First Service Credit Union

March 2013 - January 2017

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Contact Center & Eservices VP at

First Community Credit Union - Houston, TX

September 1997 - March 2013

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Rosie Serrano

Education

Texas Southmost College, Tertiary Education

American Training Schools, Certification

Homer Hanna High School, High School

Frequently Asked Questions about Rosie Serrano

What is Rosie Serrano email address?

Rosie Serrano's primary email address is ******@htfffcu.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Rosie Serrano work for?

Rosie Serrano is a Vice President of Member Xperience at Houston Texas Fire Fighters Federal Credit Union, a company specializing in Monetary Authorities-Central Bank.

Where Rosie Serrano graduated from?

Rosie Serrano holds a degree in Basic Studies from Texas Southmost College.

How can I directly contact Rosie Serrano?

To contact Rosie Serrano directly, you can use the email address ******@htfffcu.org. Complete contact information is available upon registration with Muraena.

Who is Rosie Serrano?

Rosie Serrano is a seasoned professional in the financial services industry, currently serving as the Vice President of Member Experience at the Houston Texas Fire Fighters Federal Credit Union. With a strong background in marketing, business development, and project management, she has consistently demonstrated her ability to enhance customer service and operational efficiency. Rosie is passionate about empowering women, as evidenced by her founding of Cornerstone For Women, a platform dedicated to inspiring and uplifting women. Her expertise spans various areas including customer experience, data analysis, and leadership, making her a versatile asset in any organization. Notably, she was recognized as the Employee of the Year in 2021, highlighting her commitment to excellence. Rosie’s bilingual skills in English and Spanish further enhance her ability to connect with diverse clientele. She is a strong advocate for leveraging social media to meet organizational goals and adapt to industry changes.

Rosie`s contact details

mail

******@htfffcu.org

Colleagues

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Richard Folse Cude

Vice President & Chief Operations Officer

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Alana Guerra

Vice President Finance

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