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Ryan Nichols
Ryan Nichols
Chief Customer Officer, Service Cloud | Salesforce
San Francisco, California, United States
Ryan Nichols
Summary
Ryan Nichols is a seasoned executive with extensive experience in product leadership and customer engagement, currently serving as the Chief Customer Officer for Service Cloud at Salesforce. With a career spanning over two decades, Ryan has a proven track record of driving growth and innovation in the software industry, particularly in customer relationship management (CRM) solutions. His journey includes significant roles at industry giants like Zendesk and SAP, where he shaped product strategies and led successful teams. Ryan's expertise lies in agile methodologies, business strategy, and cloud computing, making him a pivotal figure in the tech landscape. He is passionate about leveraging AI and data to enhance customer service experiences. An Arjay Miller Scholar from Stanford, Ryan combines academic excellence with hands-on experience in startups and established firms alike. His diverse background reflects a commitment to transforming customer interactions through technology.
Ryan Nichols
Work Experience
Chief Customer Officer, Service Cloud at
Salesforce
August 2024 - Present
Chief Product Officer, Service Cloud at
Salesforce
September 2023 - August 2024
SVP and General Manager, Service Cloud Contact Center at
Salesforce
November 2021 - September 2023
General Manager and Vice President Product at
Zendesk
December 2015 - November 2020
Entrepreneur in Residence at
Foundation Capital
January 2015 - December 2015
CEO and Co-Founder at
Tylr Mobile
October 2012 - October 2014
VP Apps at
Citrix
September 2011 - October 2012
VP Marketing and Product Management at
Appirio Acquired By Wipro
March 2008 - September 2011
Director, Corporate Strategy Group, Office of the CEO at
SAP
August 2004 - March 2008
Product Management at
Intuit
July 2003 - September 2003
Director of Client Services at
Blue Fire Systems
August 2000 - August 2002
Senior Business Analyst at
McKinsey & Company
August 1997 - August 2000
Ryan Nichols
Education
Stanford Graduate School of Business, Mba. Focus On Entrepreneurship. Arjay Miller Scholar.
January 2003 - January 2004
Williams College, Ba
January 1993 - January 1997
Frequently Asked Questions about Ryan Nichols
What is Ryan Nichols email address?
Ryan Nichols's primary email address is ********@salesforce.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Ryan Nichols work for?
Ryan Nichols is a Chief Customer Officer, Service Cloud at Salesforce, a company specializing in Prepackaged software.
Where Ryan Nichols graduated from?
Ryan Nichols holds a degree in from Stanford Graduate School of Business.
How can I directly contact Ryan Nichols?
To contact Ryan Nichols directly, you can use the email address ********@salesforce.com. Complete contact information is available upon registration with Muraena.
Who is Ryan Nichols?
Ryan Nichols is a seasoned executive with extensive experience in product leadership and customer engagement, currently serving as the Chief Customer Officer for Service Cloud at Salesforce. With a career spanning over two decades, Ryan has a proven track record of driving growth and innovation in the software industry, particularly in customer relationship management (CRM) solutions. His journey includes significant roles at industry giants like Zendesk and SAP, where he shaped product strategies and led successful teams. Ryan's expertise lies in agile methodologies, business strategy, and cloud computing, making him a pivotal figure in the tech landscape. He is passionate about leveraging AI and data to enhance customer service experiences. An Arjay Miller Scholar from Stanford, Ryan combines academic excellence with hands-on experience in startups and established firms alike. His diverse background reflects a commitment to transforming customer interactions through technology.
Ryan`s contact details
********@salesforce.com
****@podio.com
************@citrix.com
****@tylrmobile.com
****@appirio.com
********@zendesk.com
Colleagues
Regional Sales Manager - Financial Services
Vice President, Sales - Strategic Accounts
Managing Director, Industry Business Consulting | Financial Services At Salesforce
Executive Administrator to the Chair & CEO
Regional Vice President, Customer Success Leader
Senior Vice President, Small Business Solutions
VP of Product Marketing
Vice President Of Software Development
Area Vice President, Commercial Sales - Financial Services
Vice President, Professional Services Leader