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Ryan Nichols

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Ryan Nichols

Chief Customer Officer, Service Cloud | Salesforce

San Francisco, California, United States

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Ryan Nichols

Summary

Ryan Nichols is a seasoned executive with extensive experience in product leadership and customer engagement, currently serving as the Chief Customer Officer for Service Cloud at Salesforce. With a career spanning over two decades, Ryan has a proven track record of driving growth and innovation in the software industry, particularly in customer relationship management (CRM) solutions. His journey includes significant roles at industry giants like Zendesk and SAP, where he shaped product strategies and led successful teams. Ryan's expertise lies in agile methodologies, business strategy, and cloud computing, making him a pivotal figure in the tech landscape. He is passionate about leveraging AI and data to enhance customer service experiences. An Arjay Miller Scholar from Stanford, Ryan combines academic excellence with hands-on experience in startups and established firms alike. His diverse background reflects a commitment to transforming customer interactions through technology.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Organisational experience

Startup Experience

Corporate Experience

Ryan Nichols

Work Experience

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Chief Customer Officer, Service Cloud at

Salesforce

August 2024 - Present

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Chief Product Officer, Service Cloud at

Salesforce

September 2023 - August 2024

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SVP and General Manager, Service Cloud Contact Center at

Salesforce

November 2021 - September 2023

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General Manager and Vice President Product at

Zendesk

December 2015 - November 2020

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Entrepreneur in Residence at

Foundation Capital

January 2015 - December 2015

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CEO and Co-Founder at

Tylr Mobile

October 2012 - October 2014

💼

VP Apps at

Citrix

September 2011 - October 2012

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VP Marketing and Product Management at

Appirio Acquired By Wipro

March 2008 - September 2011

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Director, Corporate Strategy Group, Office of the CEO at

SAP

August 2004 - March 2008

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Product Management at

Intuit

July 2003 - September 2003

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Director of Client Services at

Blue Fire Systems

August 2000 - August 2002

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Senior Business Analyst at

McKinsey & Company

August 1997 - August 2000

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Ryan Nichols

Education

Stanford Graduate School of Business, Mba. Focus On Entrepreneurship. Arjay Miller Scholar.

January 2003 - January 2004

Williams College, Ba

January 1993 - January 1997

Frequently Asked Questions about Ryan Nichols

What is Ryan Nichols email address?

Ryan Nichols's primary email address is ********@salesforce.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ryan Nichols work for?

Ryan Nichols is a Chief Customer Officer, Service Cloud at Salesforce, a company specializing in Prepackaged software.

Where Ryan Nichols graduated from?

Ryan Nichols holds a degree in from Stanford Graduate School of Business.

How can I directly contact Ryan Nichols?

To contact Ryan Nichols directly, you can use the email address ********@salesforce.com. Complete contact information is available upon registration with Muraena.

Who is Ryan Nichols?

Ryan Nichols is a seasoned executive with extensive experience in product leadership and customer engagement, currently serving as the Chief Customer Officer for Service Cloud at Salesforce. With a career spanning over two decades, Ryan has a proven track record of driving growth and innovation in the software industry, particularly in customer relationship management (CRM) solutions. His journey includes significant roles at industry giants like Zendesk and SAP, where he shaped product strategies and led successful teams. Ryan's expertise lies in agile methodologies, business strategy, and cloud computing, making him a pivotal figure in the tech landscape. He is passionate about leveraging AI and data to enhance customer service experiences. An Arjay Miller Scholar from Stanford, Ryan combines academic excellence with hands-on experience in startups and established firms alike. His diverse background reflects a commitment to transforming customer interactions through technology.

Ryan`s contact details

mail

********@salesforce.com

****@podio.com

************@citrix.com

****@tylrmobile.com

****@appirio.com

********@zendesk.com

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