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Saf Agilist Glenn Williams
Saf Agilist Glenn Williams
Senior Vice President, Contact Center Performance Management | SWBC
San Antonio, Texas, United States
Saf Agilist Glenn Williams
Summary
Saf Agilist Glenn Williams is a seasoned leader with over 30 years of extensive experience in contact center operations, particularly within the banking sector. He has a proven track record of driving process improvements and managing large teams effectively. His expertise spans across various domains including project management, vendor governance, and employee development. Glenn's ability to serve as a change agent has facilitated significant performance turnarounds in complex environments. He has held senior roles in major financial institutions and consulting firms, showcasing a blend of operational acumen and strategic insight. Glenn is not just focused on metrics; he is passionate about fostering team development and enhancing customer service experiences. His educational background includes a specialization in Business Organization & Management, complemented by certifications in Agile methodologies. Outside of work, he is likely to be involved in community leadership programs, reflecting his commitment to personal and professional growth.
Saf Agilist Glenn Williams
Work Experience
Senior Vice President, Contact Center Performance Management at
SWBC
September 2017 - Present
Program Project Management at
USAA
December 2016 - September 2017
Supplier Governance at
USAA
January 2013 - December 2016
Consultant at
SolomonEdwards
January 2012 - January 2013
Consultant/Sr Program Manager at
Bridgeforce
January 2009 - January 2010
Vice President/Sr. Operations Manager/Site Lead at
JPMorganChase
January 2002 - January 2008
Vice President/Director at
Citi
January 1987 - January 2001
Saf Agilist Glenn Williams
Education
Leadership San Antonio - Class 32
Scaled Agile - SAFe®, Certified Safe® Agilist (Sa)
Frequently Asked Questions about Saf Agilist Glenn Williams
What is Saf Agilist Glenn Williams email address?
Saf Agilist Glenn Williams's primary email address is *********@swbc.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Saf Agilist Glenn Williams work for?
Saf Agilist Glenn Williams is a Senior Vice President, Contact Center Performance Management at SWBC, a company specializing in Monetary Authorities-Central Bank.
Where Saf Agilist Glenn Williams graduated from?
Saf Agilist Glenn Williams holds a degree in Business Organization & Management from Farmingdale State College.
How can I directly contact Saf Agilist Glenn Williams?
To contact Saf Agilist Glenn Williams directly, you can use the email address *********@swbc.com. Complete contact information is available upon registration with Muraena.
Who is Saf Agilist Glenn Williams?
Saf Agilist Glenn Williams is a seasoned leader with over 30 years of extensive experience in contact center operations, particularly within the banking sector. He has a proven track record of driving process improvements and managing large teams effectively. His expertise spans across various domains including project management, vendor governance, and employee development. Glenn's ability to serve as a change agent has facilitated significant performance turnarounds in complex environments. He has held senior roles in major financial institutions and consulting firms, showcasing a blend of operational acumen and strategic insight. Glenn is not just focused on metrics; he is passionate about fostering team development and enhancing customer service experiences. His educational background includes a specialization in Business Organization & Management, complemented by certifications in Agile methodologies. Outside of work, he is likely to be involved in community leadership programs, reflecting his commitment to personal and professional growth.
Saf`s contact details
*********@swbc.com
*******@lycos.com
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