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Saf­­­ Agilist Glenn Williams

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Saf­­­ Agilist Glenn Williams

Senior Vice President, Contact Center Performance Management | SWBC

San Antonio, Texas, United States

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Saf­­­ Agilist Glenn Williams

Summary

Saf­­­ Agilist Glenn Williams is a seasoned leader with over 30 years of extensive experience in contact center operations, particularly within the banking sector. He has a proven track record of driving process improvements and managing large teams effectively. His expertise spans across various domains including project management, vendor governance, and employee development. Glenn's ability to serve as a change agent has facilitated significant performance turnarounds in complex environments. He has held senior roles in major financial institutions and consulting firms, showcasing a blend of operational acumen and strategic insight. Glenn is not just focused on metrics; he is passionate about fostering team development and enhancing customer service experiences. His educational background includes a specialization in Business Organization & Management, complemented by certifications in Agile methodologies. Outside of work, he is likely to be involved in community leadership programs, reflecting his commitment to personal and professional growth.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Saf­­­ Agilist Glenn Williams

Work Experience

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Senior Vice President, Contact Center Performance Management at

SWBC

September 2017 - Present

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Program Project Management at

USAA

December 2016 - September 2017

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Supplier Governance at

USAA

January 2013 - December 2016

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Consultant at

SolomonEdwards

January 2012 - January 2013

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Consultant/Sr Program Manager at

Bridgeforce

January 2009 - January 2010

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Vice President/Sr. Operations Manager/Site Lead at

JPMorganChase

January 2002 - January 2008

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Vice President/Director at

Citi

January 1987 - January 2001

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Saf­­­ Agilist Glenn Williams

Education

Leadership San Antonio - Class 32

Scaled Agile - SAF­­­e®, Certified Saf­­­e® Agilist (Sa)

Frequently Asked Questions about Saf­­­ Agilist Glenn Williams

What is Saf­­­ Agilist Glenn Williams email address?

Saf­­­ Agilist Glenn Williams's primary email address is *********@swbc.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Saf­­­ Agilist Glenn Williams work for?

Saf­­­ Agilist Glenn Williams is a Senior Vice President, Contact Center Performance Management at SWBC, a company specializing in Monetary Authorities-Central Bank.

Where Saf­­­ Agilist Glenn Williams graduated from?

Saf­­­ Agilist Glenn Williams holds a degree in Business Organization & Management from Farmingdale State College.

How can I directly contact Saf­­­ Agilist Glenn Williams?

To contact Saf­­­ Agilist Glenn Williams directly, you can use the email address *********@swbc.com. Complete contact information is available upon registration with Muraena.

Who is Saf­­­ Agilist Glenn Williams?

Saf­­­ Agilist Glenn Williams is a seasoned leader with over 30 years of extensive experience in contact center operations, particularly within the banking sector. He has a proven track record of driving process improvements and managing large teams effectively. His expertise spans across various domains including project management, vendor governance, and employee development. Glenn's ability to serve as a change agent has facilitated significant performance turnarounds in complex environments. He has held senior roles in major financial institutions and consulting firms, showcasing a blend of operational acumen and strategic insight. Glenn is not just focused on metrics; he is passionate about fostering team development and enhancing customer service experiences. His educational background includes a specialization in Business Organization & Management, complemented by certifications in Agile methodologies. Outside of work, he is likely to be involved in community leadership programs, reflecting his commitment to personal and professional growth.

Saf­­­`s contact details

mail

*********@swbc.com

*******@lycos.com

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