Directory
>
Sangeetha Rai
Sangeetha Rai
Advisory Board Member | Consero
United States
Sangeetha Rai
Summary
Sangeetha Rai is a seasoned Customer Experience Executive with over 18 years of extensive experience in transforming service teams into award-winning customer success organizations. With a strong focus on operational excellence and strategic thought leadership, she excels in implementing AI-driven solutions that enhance both agent and customer experiences. Her unique blend of technical and customer-facing expertise allows her to effectively address challenges from both perspectives. A proven leader, Sangeetha has held various senior roles, including Vice President of Customer Success at Northwestern Mutual, where she significantly improved customer satisfaction metrics. She is also an active board member for several organizations, including the American Red Cross and MKE Tech Hub Coalition, demonstrating her commitment to community and inclusiveness. An advocate for women in tech, she has initiated mentorship programs benefiting over 300 women. Sangeetha holds an MBA and multiple certifications, including PMP and Six Sigma Green Belt, which further solidify her credentials in the field.
Sangeetha Rai
Work Experience
Advisory Board Member at
Consero
October 2022 - Present
Board Member at
American Red Cross of Oklahoma
September 2022 - Present
Board Member at
MKE Tech Hub Coalition
August 2022 - Present
Member at
Chief
April 2022 - Present
Vice President Customer Success at
Northwestern Mutual
November 2018 - Present
Head of Customer Success at
Northwestern Mutual
December 2017 - November 2018
Sr Director Support Services at
LearnVest
September 2016 - December 2017
Sr. Director, Customer Success at
Beeline
May 2014 - August 2016
Director, Quality Assurance and Customer Success at
Beeline
January 2014 - April 2014
Director- Quality Assurance and Customer Success at
Volt Information Sciences Inc
October 2009 - January 2014
Manager, IT Project Management at
Procurestaff Technologies
November 2007 - October 2009
IT Project Manager at
Procurestaff Technologies
June 2006 - November 2007
QA Lead at
Procurestaff Technologies
October 2002 - June 2006
QA Analyst at
Kashrus.Com
January 2001 - October 2002
Systems Engineer at
CARLOS AUGUSTO CHAMARELLI
April 2000 - May 2001
Sangeetha Rai
Education
Project Management Institute
January 2010 - January 2010
itm institute
January 1999 - January 1999
Infotech
January 1998 - January 1998
SDM Institute Of Management Development, Master Of Business Administration (Mba)
st Agnes College, Bachelor Of Business Administration (Bba)
Comet Technology
Frequently Asked Questions about Sangeetha Rai
What is Sangeetha Rai email address?
Sangeetha Rai's primary email address is ************@northwesternmutual.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Sangeetha Rai work for?
Sangeetha Rai is a Advisory Board Member at Consero, a company specializing in Other Support Services.
Where Sangeetha Rai graduated from?
Sangeetha Rai holds a degree in Training Course: Managing Virtual Teams from Project Management Institute.
How can I directly contact Sangeetha Rai?
To contact Sangeetha Rai directly, you can use the email address ************@northwesternmutual.com. Complete contact information is available upon registration with Muraena.
Who is Sangeetha Rai?
Sangeetha Rai is a seasoned Customer Experience Executive with over 18 years of extensive experience in transforming service teams into award-winning customer success organizations. With a strong focus on operational excellence and strategic thought leadership, she excels in implementing AI-driven solutions that enhance both agent and customer experiences. Her unique blend of technical and customer-facing expertise allows her to effectively address challenges from both perspectives. A proven leader, Sangeetha has held various senior roles, including Vice President of Customer Success at Northwestern Mutual, where she significantly improved customer satisfaction metrics. She is also an active board member for several organizations, including the American Red Cross and MKE Tech Hub Coalition, demonstrating her commitment to community and inclusiveness. An advocate for women in tech, she has initiated mentorship programs benefiting over 300 women. Sangeetha holds an MBA and multiple certifications, including PMP and Six Sigma Green Belt, which further solidify her credentials in the field.
Sangeetha`s contact details
************@northwesternmutual.com
****@volt.com
Colleagues
Member Board of Directors (Beyond Meat)
Advisory Board Member - HR/L&D
Governing body member – Chief Data Officer Community