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Sangeetha Rai

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Sangeetha Rai

Advisory Board Member | Consero

United States

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Sangeetha Rai

Summary

Sangeetha Rai is a seasoned Customer Experience Executive with over 18 years of extensive experience in transforming service teams into award-winning customer success organizations. With a strong focus on operational excellence and strategic thought leadership, she excels in implementing AI-driven solutions that enhance both agent and customer experiences. Her unique blend of technical and customer-facing expertise allows her to effectively address challenges from both perspectives. A proven leader, Sangeetha has held various senior roles, including Vice President of Customer Success at Northwestern Mutual, where she significantly improved customer satisfaction metrics. She is also an active board member for several organizations, including the American Red Cross and MKE Tech Hub Coalition, demonstrating her commitment to community and inclusiveness. An advocate for women in tech, she has initiated mentorship programs benefiting over 300 women. Sangeetha holds an MBA and multiple certifications, including PMP and Six Sigma Green Belt, which further solidify her credentials in the field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Sangeetha Rai

Work Experience

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Advisory Board Member at

Consero

October 2022 - Present

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Board Member at

American Red Cross of Oklahoma

September 2022 - Present

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Board Member at

MKE Tech Hub Coalition

August 2022 - Present

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Member at

Chief

April 2022 - Present

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Vice President Customer Success at

Northwestern Mutual

November 2018 - Present

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Head of Customer Success at

Northwestern Mutual

December 2017 - November 2018

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Sr Director Support Services at

LearnVest

September 2016 - December 2017

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Sr. Director, Customer Success at

Beeline

May 2014 - August 2016

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Director, Quality Assurance and Customer Success at

Beeline

January 2014 - April 2014

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Director- Quality Assurance and Customer Success at

Volt Information Sciences Inc

October 2009 - January 2014

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Manager, IT Project Management at

Procurestaff Technologies

November 2007 - October 2009

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IT Project Manager at

Procurestaff Technologies

June 2006 - November 2007

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QA Lead at

Procurestaff Technologies

October 2002 - June 2006

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QA Analyst at

Kashrus.Com

January 2001 - October 2002

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Systems Engineer at

CARLOS AUGUSTO CHAMARELLI

April 2000 - May 2001

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Sangeetha Rai

Education

Project Management Institute

January 2010 - January 2010

itm institute

January 1999 - January 1999

Infotech

January 1998 - January 1998

SDM Institute Of Management Development, Master Of Business Administration (Mba)

st Agnes College, Bachelor Of Business Administration (Bba)

Comet Technology

Frequently Asked Questions about Sangeetha Rai

What is Sangeetha Rai email address?

Sangeetha Rai's primary email address is ************@northwesternmutual.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Sangeetha Rai work for?

Sangeetha Rai is a Advisory Board Member at Consero, a company specializing in Other Support Services.

Where Sangeetha Rai graduated from?

Sangeetha Rai holds a degree in Training Course: Managing Virtual Teams from Project Management Institute.

How can I directly contact Sangeetha Rai?

To contact Sangeetha Rai directly, you can use the email address ************@northwesternmutual.com. Complete contact information is available upon registration with Muraena.

Who is Sangeetha Rai?

Sangeetha Rai is a seasoned Customer Experience Executive with over 18 years of extensive experience in transforming service teams into award-winning customer success organizations. With a strong focus on operational excellence and strategic thought leadership, she excels in implementing AI-driven solutions that enhance both agent and customer experiences. Her unique blend of technical and customer-facing expertise allows her to effectively address challenges from both perspectives. A proven leader, Sangeetha has held various senior roles, including Vice President of Customer Success at Northwestern Mutual, where she significantly improved customer satisfaction metrics. She is also an active board member for several organizations, including the American Red Cross and MKE Tech Hub Coalition, demonstrating her commitment to community and inclusiveness. An advocate for women in tech, she has initiated mentorship programs benefiting over 300 women. Sangeetha holds an MBA and multiple certifications, including PMP and Six Sigma Green Belt, which further solidify her credentials in the field.

Sangeetha`s contact details

mail

************@northwesternmutual.com

****@volt.com

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