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Scott Shaw

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Scott Shaw

VP Global Customer Experience | Brex

Olympia, Washington, United States

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Scott Shaw

Summary

Scott Shaw is an accomplished Vice President of Global Customer Service with over 25 years of leadership experience across diverse industries including e-commerce, wireless, and financial services. He has a strong operations background and has successfully driven significant change initiatives, leveraging his expertise in Six Sigma and Lean methodologies. Scott is known for his strategic mindset and results-driven approach, having implemented solutions that greatly enhance customer experience and operational efficiency. His career includes notable roles at major companies such as Amazon and T-Mobile, where he led large teams and managed complex projects. He holds a B.S. in Statistics from Brigham Young University, and his passion for continuous improvement is evident in his work, which has consistently delivered measurable business results. Scott's ability to lead cross-functional teams and his commitment to customer satisfaction make him a valuable asset in any organization.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Startup Experience

Scott Shaw

Work Experience

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VP Global Customer Experience at

Brex

October 2022 - Present

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VP of Global Customer Service at

Gobrands, Inc.

October 2021 - October 2022

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VP of Care Operations at

Alto Pharmacy

July 2018 - October 2021

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Director Customer Service Continuous Improvement at

Amazon

August 2012 - June 2018

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Director - Sales Operations Services Process Excellence at

T-Mobile

August 2010 - August 2012

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Director Customer Experience Methods and Procedures at

T-Mobile

February 2009 - August 2010

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FVP Retail Customer Experience at

Washington Mutual A Division Of Jpmorgan Chase Bank

September 2007 - January 2009

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SVP Customer Experience Executive Consumer Bank at

Bank of America Corporation

September 2001 - September 2007

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Continuous Improvement Executive Lean / Six Sigma Master Black Belt at

Danaher Corporation

May 2000 - September 2001

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Quality Manager at

Crane Aerospace & Electronics

February 1997 - May 2000

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Statistician / Supplier Quality Engineer at

Quantex Piper Impact

October 1995 - February 1997

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Scott Shaw

Education

Brigham Young University, B.S.

January 1989 - January 1994

The University of Utah

January 1988 - January 1989

Frequently Asked Questions about Scott Shaw

What is Scott Shaw email address?

Scott Shaw's primary email address is *****@brex.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Scott Shaw work for?

Scott Shaw is a VP Global Customer Experience at Brex, a company specializing in Monetary Authorities-Central Bank.

Where Scott Shaw graduated from?

Scott Shaw holds a degree in Statistics from Brigham Young University.

How can I directly contact Scott Shaw?

To contact Scott Shaw directly, you can use the email address *****@brex.com. Complete contact information is available upon registration with Muraena.

Who is Scott Shaw?

Scott Shaw is an accomplished Vice President of Global Customer Service with over 25 years of leadership experience across diverse industries including e-commerce, wireless, and financial services. He has a strong operations background and has successfully driven significant change initiatives, leveraging his expertise in Six Sigma and Lean methodologies. Scott is known for his strategic mindset and results-driven approach, having implemented solutions that greatly enhance customer experience and operational efficiency. His career includes notable roles at major companies such as Amazon and T-Mobile, where he led large teams and managed complex projects. He holds a B.S. in Statistics from Brigham Young University, and his passion for continuous improvement is evident in his work, which has consistently delivered measurable business results. Scott's ability to lead cross-functional teams and his commitment to customer satisfaction make him a valuable asset in any organization.

Scott`s contact details

mail

*****@brex.com

**********@gopuff.com

Colleagues

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Sally Mimms

VP, Deputy General Counsel

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Andrew Row

Managing Director (Brex Netherlands)

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Rohit Singh

VP, GTM Strategy and Operations

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Mike Jones

Non Executive Director

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Anshul Shah

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Rahul Ramesh

Chief Credit Officer

Rajeev Muppala

Vice President- Banking and Risk Operations

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Erik Zhou

SVP, Finance and Accounting

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Ashish Uchil

VP, Business Development

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