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Scott Shaw
Scott Shaw
VP Global Customer Experience | Brex
Olympia, Washington, United States
Scott Shaw
Summary
Scott Shaw is an accomplished Vice President of Global Customer Service with over 25 years of leadership experience across diverse industries including e-commerce, wireless, and financial services. He has a strong operations background and has successfully driven significant change initiatives, leveraging his expertise in Six Sigma and Lean methodologies. Scott is known for his strategic mindset and results-driven approach, having implemented solutions that greatly enhance customer experience and operational efficiency. His career includes notable roles at major companies such as Amazon and T-Mobile, where he led large teams and managed complex projects. He holds a B.S. in Statistics from Brigham Young University, and his passion for continuous improvement is evident in his work, which has consistently delivered measurable business results. Scott's ability to lead cross-functional teams and his commitment to customer satisfaction make him a valuable asset in any organization.
Scott Shaw
Work Experience
VP Global Customer Experience at
Brex
October 2022 - Present
VP of Global Customer Service at
Gobrands, Inc.
October 2021 - October 2022
VP of Care Operations at
Alto Pharmacy
July 2018 - October 2021
Director Customer Service Continuous Improvement at
Amazon
August 2012 - June 2018
Director - Sales Operations Services Process Excellence at
T-Mobile
August 2010 - August 2012
Director Customer Experience Methods and Procedures at
T-Mobile
February 2009 - August 2010
FVP Retail Customer Experience at
Washington Mutual A Division Of Jpmorgan Chase Bank
September 2007 - January 2009
SVP Customer Experience Executive Consumer Bank at
Bank of America Corporation
September 2001 - September 2007
Continuous Improvement Executive Lean / Six Sigma Master Black Belt at
Danaher Corporation
May 2000 - September 2001
Quality Manager at
Crane Aerospace & Electronics
February 1997 - May 2000
Statistician / Supplier Quality Engineer at
Quantex Piper Impact
October 1995 - February 1997
Scott Shaw
Education
Brigham Young University, B.S.
January 1989 - January 1994
January 1988 - January 1989
Frequently Asked Questions about Scott Shaw
What is Scott Shaw email address?
Scott Shaw's primary email address is *****@brex.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Scott Shaw work for?
Scott Shaw is a VP Global Customer Experience at Brex, a company specializing in Monetary Authorities-Central Bank.
Where Scott Shaw graduated from?
Scott Shaw holds a degree in Statistics from Brigham Young University.
How can I directly contact Scott Shaw?
To contact Scott Shaw directly, you can use the email address *****@brex.com. Complete contact information is available upon registration with Muraena.
Who is Scott Shaw?
Scott Shaw is an accomplished Vice President of Global Customer Service with over 25 years of leadership experience across diverse industries including e-commerce, wireless, and financial services. He has a strong operations background and has successfully driven significant change initiatives, leveraging his expertise in Six Sigma and Lean methodologies. Scott is known for his strategic mindset and results-driven approach, having implemented solutions that greatly enhance customer experience and operational efficiency. His career includes notable roles at major companies such as Amazon and T-Mobile, where he led large teams and managed complex projects. He holds a B.S. in Statistics from Brigham Young University, and his passion for continuous improvement is evident in his work, which has consistently delivered measurable business results. Scott's ability to lead cross-functional teams and his commitment to customer satisfaction make him a valuable asset in any organization.
Scott`s contact details
*****@brex.com
**********@gopuff.com
Colleagues
VP, Deputy General Counsel
Managing Director (Brex Netherlands)
Founder
VP, GTM Strategy and Operations
Non Executive Director
Head of Accounting & CFO Partnerships | VC Ambassador
Chief Credit Officer
Vice President- Banking and Risk Operations
SVP, Finance and Accounting
VP, Business Development