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Scotty Mcdonald

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Scotty Mcdonald

Chief of Quality Assurance - Assurance Wireless | T-Mobile

McKinney, Texas, United States

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Scotty Mcdonald

Summary

Scotty McDonald is a seasoned executive with over 20 years of experience in customer service and sales solutions across various sectors, including telecommunications and national security. His career has been marked by progressive leadership roles that showcase his ability to drive operational excellence and enhance customer satisfaction. Currently serving as the Chief of Quality Assurance at T-Mobile's Assurance Wireless division, Scotty plays a pivotal role in implementing quality management strategies and fostering continuous improvement. He holds a specialization in Call Center Operations Management and has a proven track record in managing large teams and complex projects. Scotty's strategic mindset is complemented by his hands-on experience in process improvement and customer relationship management. His commitment to employee engagement and retention has consistently resulted in high-performing teams. Beyond his professional endeavors, Scotty is passionate about mentoring future leaders and contributing to community initiatives.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Consulting Experience

Scotty Mcdonald

Work Experience

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Chief of Quality Assurance - Assurance Wireless at

T-Mobile

December 2022 - Present

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Sr. Manager, T-Mobile GTM Customer Outreach at

T-Mobile

November 2018 - December 2022

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Sr. Customer Experience Manager at

T-Mobile

June 2016 - October 2018

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Senior Principal Consultant at

Contact Center Transformation Group, Inc.

January 2016 - June 2016

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National Contact Center Leader - WESCO Distribution at

Wesco

March 2012 - February 2016

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Associate Director - Customer Service Executive Relations at

Verizon

August 2005 - March 2012

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Senior Manager Customer Services - Credit/Activations at

Alltel Wireless

January 2001 - August 2005

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Operations Specialist - Team Supervisor at

Western Wireless

January 1997 - January 2001

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Customer Care Team Supervisor at

Western Wireless

May 1996 - January 1997

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Front Office Manager at

Ramada Inn

January 1986 - January 1996

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GMGSN at

US Navy

January 1985 - January 1992

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Scotty Mcdonald

Education

Bellevue University

January 2010 - January 2013

Seattle Central College

January 1987 - January 1989

College of Lake County

January 1986 - January 1987

Frequently Asked Questions about Scotty Mcdonald

What is Scotty Mcdonald email address?

Scotty Mcdonald's primary email address is ***************@t-mobile.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Scotty Mcdonald work for?

Scotty Mcdonald is a Chief of Quality Assurance - Assurance Wireless at T-Mobile, a company specializing in Radiotelephone communication.

Where Scotty Mcdonald graduated from?

Scotty Mcdonald holds a degree in Call Center Operations Management from Bellevue University.

How can I directly contact Scotty Mcdonald?

To contact Scotty Mcdonald directly, you can use the email address ***************@t-mobile.com. Complete contact information is available upon registration with Muraena.

Who is Scotty Mcdonald?

Scotty McDonald is a seasoned executive with over 20 years of experience in customer service and sales solutions across various sectors, including telecommunications and national security. His career has been marked by progressive leadership roles that showcase his ability to drive operational excellence and enhance customer satisfaction. Currently serving as the Chief of Quality Assurance at T-Mobile's Assurance Wireless division, Scotty plays a pivotal role in implementing quality management strategies and fostering continuous improvement. He holds a specialization in Call Center Operations Management and has a proven track record in managing large teams and complex projects. Scotty's strategic mindset is complemented by his hands-on experience in process improvement and customer relationship management. His commitment to employee engagement and retention has consistently resulted in high-performing teams. Beyond his professional endeavors, Scotty is passionate about mentoring future leaders and contributing to community initiatives.

Scotty`s contact details

mail

***************@t-mobile.com

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