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Scotty Mcdonald
Scotty Mcdonald
Chief of Quality Assurance - Assurance Wireless | T-Mobile
McKinney, Texas, United States
Scotty Mcdonald
Summary
Scotty McDonald is a seasoned executive with over 20 years of experience in customer service and sales solutions across various sectors, including telecommunications and national security. His career has been marked by progressive leadership roles that showcase his ability to drive operational excellence and enhance customer satisfaction. Currently serving as the Chief of Quality Assurance at T-Mobile's Assurance Wireless division, Scotty plays a pivotal role in implementing quality management strategies and fostering continuous improvement. He holds a specialization in Call Center Operations Management and has a proven track record in managing large teams and complex projects. Scotty's strategic mindset is complemented by his hands-on experience in process improvement and customer relationship management. His commitment to employee engagement and retention has consistently resulted in high-performing teams. Beyond his professional endeavors, Scotty is passionate about mentoring future leaders and contributing to community initiatives.
Scotty Mcdonald
Work Experience
Chief of Quality Assurance - Assurance Wireless at
T-Mobile
December 2022 - Present
Sr. Manager, T-Mobile GTM Customer Outreach at
T-Mobile
November 2018 - December 2022
Sr. Customer Experience Manager at
T-Mobile
June 2016 - October 2018
Senior Principal Consultant at
Contact Center Transformation Group, Inc.
January 2016 - June 2016
National Contact Center Leader - WESCO Distribution at
Wesco
March 2012 - February 2016
Associate Director - Customer Service Executive Relations at
Verizon
August 2005 - March 2012
Senior Manager Customer Services - Credit/Activations at
Alltel Wireless
January 2001 - August 2005
Operations Specialist - Team Supervisor at
Western Wireless
January 1997 - January 2001
Customer Care Team Supervisor at
Western Wireless
May 1996 - January 1997
Front Office Manager at
Ramada Inn
January 1986 - January 1996
GMGSN at
US Navy
January 1985 - January 1992
Scotty Mcdonald
Education
January 2010 - January 2013
January 1987 - January 1989
January 1986 - January 1987
Frequently Asked Questions about Scotty Mcdonald
What is Scotty Mcdonald email address?
Scotty Mcdonald's primary email address is ***************@t-mobile.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Scotty Mcdonald work for?
Scotty Mcdonald is a Chief of Quality Assurance - Assurance Wireless at T-Mobile, a company specializing in Radiotelephone communication.
Where Scotty Mcdonald graduated from?
Scotty Mcdonald holds a degree in Call Center Operations Management from Bellevue University.
How can I directly contact Scotty Mcdonald?
To contact Scotty Mcdonald directly, you can use the email address ***************@t-mobile.com. Complete contact information is available upon registration with Muraena.
Who is Scotty Mcdonald?
Scotty McDonald is a seasoned executive with over 20 years of experience in customer service and sales solutions across various sectors, including telecommunications and national security. His career has been marked by progressive leadership roles that showcase his ability to drive operational excellence and enhance customer satisfaction. Currently serving as the Chief of Quality Assurance at T-Mobile's Assurance Wireless division, Scotty plays a pivotal role in implementing quality management strategies and fostering continuous improvement. He holds a specialization in Call Center Operations Management and has a proven track record in managing large teams and complex projects. Scotty's strategic mindset is complemented by his hands-on experience in process improvement and customer relationship management. His commitment to employee engagement and retention has consistently resulted in high-performing teams. Beyond his professional endeavors, Scotty is passionate about mentoring future leaders and contributing to community initiatives.
Scotty`s contact details
***************@t-mobile.com
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