Directory
>
Shane Yu
Shane Yu
Vice President of Services | Coursera
Belmont, California, United States
Shane Yu
Summary
Shane Yu is a dynamic Vice President of Services at Coursera, leveraging over two decades of experience in customer success and professional services across various industries. His career spans leadership roles in startups and large corporations, where he has excelled in building and scaling teams while driving customer retention and revenue growth. Shane's expertise in SaaS, analytics, and business strategy allows him to develop innovative solutions that enhance client relationships and operational efficiency. He is a proven player-coach, adept at fostering high-performing teams and implementing metrics-driven approaches to service delivery. Shane's educational background includes advanced degrees from prestigious institutions like Stanford and Wharton, equipping him with a strong foundation in engineering and entrepreneurial management. His passion for technology and customer engagement continues to shape his strategic vision in the evolving digital landscape.
Shane Yu
Work Experience
Vice President of Services at
Coursera
November 2023 - Present
Vice President, Scaled Services at
Coursera
September 2021 - Present
Senior Director of Learner Services at
Coursera
August 2019 - September 2021
Director, Learner Services at
Coursera
August 2018 - August 2019
Director of Business Operations at
Walmart
November 2016 - August 2018
VP of Customer Success at
Boomerang Commerce
March 2015 - November 2016
VP of Services at
NOMIS SOLUTIONS (APAC) PTY LTD
April 2012 - March 2015
Senior Director of Customer Success at
BrightEdge
January 2011 - March 2012
Head of Services Product Management at
Silver Spring Networks
January 2010 - January 2011
Director of Professional Services at
Avaya
June 2003 - December 2009
Senior Specialist at
NASA
January 1998 - January 2001
Shane Yu
Education
Frequently Asked Questions about Shane Yu
What is Shane Yu email address?
Shane Yu's primary email address is ***@brightedge.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Shane Yu work for?
Shane Yu is a Vice President of Services at Coursera, a company specializing in Data processing schools.
Where Shane Yu graduated from?
Shane Yu holds a degree in Entrepreneurial Management from Wharton School.
How can I directly contact Shane Yu?
To contact Shane Yu directly, you can use the email address ***@brightedge.com. Complete contact information is available upon registration with Muraena.
Who is Shane Yu?
Shane Yu is a dynamic Vice President of Services at Coursera, leveraging over two decades of experience in customer success and professional services across various industries. His career spans leadership roles in startups and large corporations, where he has excelled in building and scaling teams while driving customer retention and revenue growth. Shane's expertise in SaaS, analytics, and business strategy allows him to develop innovative solutions that enhance client relationships and operational efficiency. He is a proven player-coach, adept at fostering high-performing teams and implementing metrics-driven approaches to service delivery. Shane's educational background includes advanced degrees from prestigious institutions like Stanford and Wharton, equipping him with a strong foundation in engineering and entrepreneurial management. His passion for technology and customer engagement continues to shape his strategic vision in the evolving digital landscape.
Shane`s contact details
***@brightedge.com
***@avaya.com
***@coursera.org
Colleagues
VP Operations & Chief of Staff
Chief Architect, Multimedia Services
Account Executive Director @ Glassbox Digital | SaaS, Cloud Computing
VP, Engineering
Software Development Engineer - Amazon Music
PhD, Microbiology; New York University
Engineering Leader at Sysdig
Chief Medical Informatics Officer - Enterprise Imaging Data Strategy
Vice President of Growth - International
Chief Financial Officer