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Shane Yu

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Shane Yu

Vice President of Services | Coursera

Belmont, California, United States

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Shane Yu

Summary

Shane Yu is a dynamic Vice President of Services at Coursera, leveraging over two decades of experience in customer success and professional services across various industries. His career spans leadership roles in startups and large corporations, where he has excelled in building and scaling teams while driving customer retention and revenue growth. Shane's expertise in SaaS, analytics, and business strategy allows him to develop innovative solutions that enhance client relationships and operational efficiency. He is a proven player-coach, adept at fostering high-performing teams and implementing metrics-driven approaches to service delivery. Shane's educational background includes advanced degrees from prestigious institutions like Stanford and Wharton, equipping him with a strong foundation in engineering and entrepreneurial management. His passion for technology and customer engagement continues to shape his strategic vision in the evolving digital landscape.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Shane Yu

Work Experience

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Vice President of Services at

Coursera

November 2023 - Present

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Vice President, Scaled Services at

Coursera

September 2021 - Present

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Senior Director of Learner Services at

Coursera

August 2019 - September 2021

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Director, Learner Services at

Coursera

August 2018 - August 2019

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Director of Business Operations at

Walmart

November 2016 - August 2018

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VP of Customer Success at

Boomerang Commerce

March 2015 - November 2016

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VP of Services at

NOMIS SOLUTIONS (APAC) PTY LTD

April 2012 - March 2015

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Senior Director of Customer Success at

BrightEdge

January 2011 - March 2012

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Head of Services Product Management at

Silver Spring Networks

January 2010 - January 2011

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Director of Professional Services at

Avaya

June 2003 - December 2009

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Senior Specialist at

NASA

January 1998 - January 2001

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Shane Yu

Education

University of Michigan, Bs

Frequently Asked Questions about Shane Yu

What is Shane Yu email address?

Shane Yu's primary email address is ***@brightedge.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Shane Yu work for?

Shane Yu is a Vice President of Services at Coursera, a company specializing in Data processing schools.

Where Shane Yu graduated from?

Shane Yu holds a degree in Entrepreneurial Management from Wharton School.

How can I directly contact Shane Yu?

To contact Shane Yu directly, you can use the email address ***@brightedge.com. Complete contact information is available upon registration with Muraena.

Who is Shane Yu?

Shane Yu is a dynamic Vice President of Services at Coursera, leveraging over two decades of experience in customer success and professional services across various industries. His career spans leadership roles in startups and large corporations, where he has excelled in building and scaling teams while driving customer retention and revenue growth. Shane's expertise in SaaS, analytics, and business strategy allows him to develop innovative solutions that enhance client relationships and operational efficiency. He is a proven player-coach, adept at fostering high-performing teams and implementing metrics-driven approaches to service delivery. Shane's educational background includes advanced degrees from prestigious institutions like Stanford and Wharton, equipping him with a strong foundation in engineering and entrepreneurial management. His passion for technology and customer engagement continues to shape his strategic vision in the evolving digital landscape.

Shane`s contact details

mail

***@brightedge.com

***@avaya.com

***@coursera.org

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