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Shankar Sri

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Shankar Sri

Vice President of Customer Experience | Hiver

Bengaluru, Karnataka, India

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Shankar Sri

Summary

Shankar Sri is a seasoned professional with over 18 years of experience in customer support, service delivery, and quality management. Currently serving as the Vice President of Customer Support at Hiver, he is dedicated to enhancing customer and employee experiences through innovative strategies and leadership. Shankar has a proven track record of improving support quality, having elevated Hiver's G2 ranking from 8.5 to 9.3 during his tenure. His previous role at Symantec involved managing global support operations and overseeing teams across various regions, showcasing his ability to lead diverse groups effectively. With a strong educational background from Harvard Business School and a robust skill set in business analysis, change management, and risk management, Shankar is passionate about driving continuous improvement and fostering a customer-centric culture. His commitment to professional growth and collaboration is evident in his proactive approach to sharing insights and best practices.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Shankar Sri

Work Experience

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Vice President of Customer Experience at

Hiver

January 2024 - Present

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Director of Customer Support at

Hiver

July 2019 - February 2024

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Global Manager, Experience Assurance at

Symantec

July 2012 - June 2019

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Service Desk Manager at

Unisys

May 2011 - July 2012

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Team Manager at

Sutherland

March 2008 - December 2010

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Sr.Technical support engineer at

Sutherland

February 2007 - March 2008

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Technical Support Engineer at

Sutherland

February 2006 - February 2007

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Shankar Sri

Education

Harvard Business School, Management Essentials

January 2021 - January 2021

Bharathidasan University, Bachelor’s Degree

Harvard Business School, Management Essentials

Frequently Asked Questions about Shankar Sri

What is Shankar Sri email address?

Shankar Sri's primary email address is *******@hiverhq.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Shankar Sri work for?

Shankar Sri is a Vice President of Customer Experience at Hiver, a company specializing in Prepackaged software.

Where Shankar Sri graduated from?

Shankar Sri holds a degree in Management from Harvard Business School.

How can I directly contact Shankar Sri?

To contact Shankar Sri directly, you can use the email address *******@hiverhq.com. Complete contact information is available upon registration with Muraena.

Who is Shankar Sri?

Shankar Sri is a seasoned professional with over 18 years of experience in customer support, service delivery, and quality management. Currently serving as the Vice President of Customer Support at Hiver, he is dedicated to enhancing customer and employee experiences through innovative strategies and leadership. Shankar has a proven track record of improving support quality, having elevated Hiver's G2 ranking from 8.5 to 9.3 during his tenure. His previous role at Symantec involved managing global support operations and overseeing teams across various regions, showcasing his ability to lead diverse groups effectively. With a strong educational background from Harvard Business School and a robust skill set in business analysis, change management, and risk management, Shankar is passionate about driving continuous improvement and fostering a customer-centric culture. His commitment to professional growth and collaboration is evident in his proactive approach to sharing insights and best practices.

Shankar`s contact details

mail

*******@hiverhq.com

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