Directory
>
Shankar Sri
Shankar Sri
Vice President of Customer Experience | Hiver
Bengaluru, Karnataka, India
Shankar Sri
Summary
Shankar Sri is a seasoned professional with over 18 years of experience in customer support, service delivery, and quality management. Currently serving as the Vice President of Customer Support at Hiver, he is dedicated to enhancing customer and employee experiences through innovative strategies and leadership. Shankar has a proven track record of improving support quality, having elevated Hiver's G2 ranking from 8.5 to 9.3 during his tenure. His previous role at Symantec involved managing global support operations and overseeing teams across various regions, showcasing his ability to lead diverse groups effectively. With a strong educational background from Harvard Business School and a robust skill set in business analysis, change management, and risk management, Shankar is passionate about driving continuous improvement and fostering a customer-centric culture. His commitment to professional growth and collaboration is evident in his proactive approach to sharing insights and best practices.
Shankar Sri
Work Experience
Vice President of Customer Experience at
Hiver
January 2024 - Present
Director of Customer Support at
Hiver
July 2019 - February 2024
Global Manager, Experience Assurance at
Symantec
July 2012 - June 2019
Service Desk Manager at
Unisys
May 2011 - July 2012
Team Manager at
Sutherland
March 2008 - December 2010
Sr.Technical support engineer at
Sutherland
February 2007 - March 2008
Technical Support Engineer at
Sutherland
February 2006 - February 2007
Shankar Sri
Education
Harvard Business School, Management Essentials
January 2021 - January 2021
Bharathidasan University, Bachelor’s Degree
Harvard Business School, Management Essentials
Frequently Asked Questions about Shankar Sri
What is Shankar Sri email address?
Shankar Sri's primary email address is *******@hiverhq.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Shankar Sri work for?
Shankar Sri is a Vice President of Customer Experience at Hiver, a company specializing in Prepackaged software.
Where Shankar Sri graduated from?
Shankar Sri holds a degree in Management from Harvard Business School.
How can I directly contact Shankar Sri?
To contact Shankar Sri directly, you can use the email address *******@hiverhq.com. Complete contact information is available upon registration with Muraena.
Who is Shankar Sri?
Shankar Sri is a seasoned professional with over 18 years of experience in customer support, service delivery, and quality management. Currently serving as the Vice President of Customer Support at Hiver, he is dedicated to enhancing customer and employee experiences through innovative strategies and leadership. Shankar has a proven track record of improving support quality, having elevated Hiver's G2 ranking from 8.5 to 9.3 during his tenure. His previous role at Symantec involved managing global support operations and overseeing teams across various regions, showcasing his ability to lead diverse groups effectively. With a strong educational background from Harvard Business School and a robust skill set in business analysis, change management, and risk management, Shankar is passionate about driving continuous improvement and fostering a customer-centric culture. His commitment to professional growth and collaboration is evident in his proactive approach to sharing insights and best practices.
Shankar`s contact details
*******@hiverhq.com
Colleagues
Leadership, Career and Life Coach (Pro Bono)
VP & Global Head HR
Chief Growth Officer
Founder, CEO
Co-Founder