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Shannon Adams
Shannon Adams
SVP of Patient Aquisition and Experience
United States
Shannon Adams
Summary
Shannon Adams is a seasoned executive with over 20 years of experience in healthcare engagement, specializing in analytics, customer experience, and strategic marketing. Currently serving as the SVP of Patient Acquisition and Experience at HarmonyCares, Shannon has a proven track record of leading large teams to drive customer-centric initiatives. Her expertise spans various domains including healthcare information technology, process improvement, and project management, all underpinned by a data-driven approach. Notably, she has successfully launched multiple healthcare ventures, contributing significantly to patient retention and experience metrics. Shannon's previous roles at Cigna have honed her skills in customer engagement strategies, resulting in high Net Promoter Scores and enhanced patient satisfaction. She holds a Master's degree from Vanderbilt University, further solidifying her analytical and research capabilities. Shannon is passionate about leveraging data insights to transform healthcare delivery and improve patient outcomes.
Shannon Adams
Work Experience
SVP of Patient Aquisition and Experience at
U.S. Medical Management, LLC
August 2023 - Present
SVP of Marketing and Experience at
Honest Medical
August 2021 - July 2023
VP of Marketing at
Evergreen Nephrology
August 2021 - January 2023
Head of Stars and Customer Engagement at
Evernorth Care Group
April 2021 - August 2021
VP of Customer and Employee Experience at
Evernorth Care Group
January 2018 - April 2021
VP of Customer Experience at
Evernorth Care Group
January 2016 - December 2017
Director, Customer Retention and Stars Analytics at
Evernorth Care Group
January 2013 - December 2015
Analytics Manager, Voice of the Customer at
Evernorth Care Group
January 2009 - December 2012
Project Manager at
UL Solutions
April 2007 - January 2009
Data and Research Manager at
Vanderbilt University Medical Center
September 2004 - April 2007
Statistical/Engineering Assistant at
Pratt & Whitney
May 2002 - September 2004
Shannon Adams
Education
Vanderbilt University, Masters
January 2005 - January 2008
Western Kentucky University, B.A.
January 2001 - January 2002
Frequently Asked Questions about Shannon Adams
Where Shannon Adams graduated from?
Shannon Adams holds a degree in Social Science Research from Vanderbilt University.
Who is Shannon Adams?
Shannon Adams is a seasoned executive with over 20 years of experience in healthcare engagement, specializing in analytics, customer experience, and strategic marketing. Currently serving as the SVP of Patient Acquisition and Experience at HarmonyCares, Shannon has a proven track record of leading large teams to drive customer-centric initiatives. Her expertise spans various domains including healthcare information technology, process improvement, and project management, all underpinned by a data-driven approach. Notably, she has successfully launched multiple healthcare ventures, contributing significantly to patient retention and experience metrics. Shannon's previous roles at Cigna have honed her skills in customer engagement strategies, resulting in high Net Promoter Scores and enhanced patient satisfaction. She holds a Master's degree from Vanderbilt University, further solidifying her analytical and research capabilities. Shannon is passionate about leveraging data insights to transform healthcare delivery and improve patient outcomes.
Shannon`s contact details