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Shannon Metully
Shannon Metully
Call Center Operations Manager | Qualstar Credit Union
Seattle, Washington, United States
Shannon Metully
Summary
Shannon is a seasoned professional with over two decades of experience in the banking sector, currently serving as the VP of Contact Center Operations at Qualstar Credit Union. With a strong focus on customer satisfaction and operational efficiency, Shannon excels in managing complex call center dynamics while fostering a culture of teamwork and communication. Her career progression within Qualstar showcases her dedication and expertise, having held various leadership roles from Branch Manager to her current executive position. Shannon is known for her ability to build strong relationships and mentor future leaders in the organization. Her extensive knowledge in compliance training and consumer lending positions her as a key player in the banking industry. Outside of her professional life, she is passionate about enhancing customer experiences and leveraging technology to improve service delivery.
Shannon Metully
Work Experience
Call Center Operations Manager at
Qualstar Credit Union
September 2024 - Present
VP of Contact Center Operations at
Qualstar Credit Union
January 2023 - September 2024
Director of Call Center Operations at
Qualstar Credit Union
July 2019 - February 2023
Director Of Branch Operations at
Qualstar Credit Union
April 2017 - July 2019
Branch Operations Manager at
Qualstar Credit Union
April 2016 - April 2017
Branch Manager at
Qualstar Credit Union
March 2006 - April 2016
Callcenter at
Qualstar Credit Union
January 2005 - March 2006
Bank Teller at
Qualstar Credit Union
March 2003 - June 2005
teller coordinator at
U.S. Bank
January 2000 - January 2003
senior teller at
JPMorganChase
January 1999 - January 2000
Shannon Metully
Education
January 1999 - January 2000
Frequently Asked Questions about Shannon Metully
What company does Shannon Metully work for?
Shannon Metully is a Call Center Operations Manager at Qualstar Credit Union, a company specializing in National commercial banks.
Where Shannon Metully graduated from?
Shannon Metully holds a degree in from North Seattle College.
Who is Shannon Metully?
Shannon is a seasoned professional with over two decades of experience in the banking sector, currently serving as the VP of Contact Center Operations at Qualstar Credit Union. With a strong focus on customer satisfaction and operational efficiency, Shannon excels in managing complex call center dynamics while fostering a culture of teamwork and communication. Her career progression within Qualstar showcases her dedication and expertise, having held various leadership roles from Branch Manager to her current executive position. Shannon is known for her ability to build strong relationships and mentor future leaders in the organization. Her extensive knowledge in compliance training and consumer lending positions her as a key player in the banking industry. Outside of her professional life, she is passionate about enhancing customer experiences and leveraging technology to improve service delivery.
Shannon`s contact details
Colleagues
VP, Operations
Senior Vice President Human Resources
Vice President, Information Technology
CEO
CEO