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Shannon Metully

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Shannon Metully

Call Center Operations Manager | Qualstar Credit Union

Seattle, Washington, United States

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Shannon Metully

Summary

Shannon is a seasoned professional with over two decades of experience in the banking sector, currently serving as the VP of Contact Center Operations at Qualstar Credit Union. With a strong focus on customer satisfaction and operational efficiency, Shannon excels in managing complex call center dynamics while fostering a culture of teamwork and communication. Her career progression within Qualstar showcases her dedication and expertise, having held various leadership roles from Branch Manager to her current executive position. Shannon is known for her ability to build strong relationships and mentor future leaders in the organization. Her extensive knowledge in compliance training and consumer lending positions her as a key player in the banking industry. Outside of her professional life, she is passionate about enhancing customer experiences and leveraging technology to improve service delivery.

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Shannon Metully

Work Experience

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Call Center Operations Manager at

Qualstar Credit Union

September 2024 - Present

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VP of Contact Center Operations at

Qualstar Credit Union

January 2023 - September 2024

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Director of Call Center Operations at

Qualstar Credit Union

July 2019 - February 2023

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Director Of Branch Operations at

Qualstar Credit Union

April 2017 - July 2019

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Branch Operations Manager at

Qualstar Credit Union

April 2016 - April 2017

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Branch Manager at

Qualstar Credit Union

March 2006 - April 2016

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Callcenter at

Qualstar Credit Union

January 2005 - March 2006

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Bank Teller at

Qualstar Credit Union

March 2003 - June 2005

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teller coordinator at

U.S. Bank

January 2000 - January 2003

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senior teller at

JPMorganChase

January 1999 - January 2000

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Shannon Metully

Education

Frequently Asked Questions about Shannon Metully

What company does Shannon Metully work for?

Shannon Metully is a Call Center Operations Manager at Qualstar Credit Union, a company specializing in National commercial banks.

Where Shannon Metully graduated from?

Shannon Metully holds a degree in from North Seattle College.

Who is Shannon Metully?

Shannon is a seasoned professional with over two decades of experience in the banking sector, currently serving as the VP of Contact Center Operations at Qualstar Credit Union. With a strong focus on customer satisfaction and operational efficiency, Shannon excels in managing complex call center dynamics while fostering a culture of teamwork and communication. Her career progression within Qualstar showcases her dedication and expertise, having held various leadership roles from Branch Manager to her current executive position. Shannon is known for her ability to build strong relationships and mentor future leaders in the organization. Her extensive knowledge in compliance training and consumer lending positions her as a key player in the banking industry. Outside of her professional life, she is passionate about enhancing customer experiences and leveraging technology to improve service delivery.

Shannon`s contact details

Colleagues

Laurie Brown

VP, Operations

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Patience Tennis

Senior Vice President Human Resources

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Jason Ball

Vice President, Information Technology

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