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Shannon Yeats
Shannon Yeats
Customer Service and Engagement Development Manager | Entertainment Partners
Greater Phoenix Area United States, United States
Shannon Yeats
Summary
Shannon Yeats is a seasoned executive in the customer service and claims operations sector, currently serving as Vice President of Client Success at Entertainment Partners. With a strong background in driving operational excellence and strategic planning, Shannon has consistently delivered impressive results, such as improving customer service KPIs by 30% and achieving high employee satisfaction rates. Her career spans various leadership roles across notable organizations like HealthEquity and Progress Residential, where she managed significant budgets and led large teams to success. Shannon's expertise in change management and innovation has fostered a culture of continuous improvement in her teams. Holding a Master's degree in Leadership from Grand Canyon University, she combines academic knowledge with practical experience to inspire her teams and enhance customer experiences. In her current role, Shannon is focused on developing strategies that align with organizational growth while ensuring high levels of employee engagement and operational efficiency.
Shannon Yeats
Work Experience
Vice President, Client Success, Contact Center at
Entertainment Partners
November 2021 - Present
Shannon Yeats
Education
Grand Canyon University
January 2006 - January 2008
Grand Canyon University, Masters of Science Leadership, Business Administration, Management and Operations
January 2006 - January 2008
Grand Canyon University, Bachelor of Science, Applied Management, Business Administration and Management, General
January 2000 - January 2003
Frequently Asked Questions about Shannon Yeats
What is Shannon Yeats email address?
Shannon Yeats's primary email address is ******@ep.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Shannon Yeats work for?
Shannon Yeats is a Customer Service and Engagement Development Manager at Entertainment Partners.
Where Shannon Yeats graduated from?
Shannon Yeats holds a degree in null from Grand Canyon University.
How can I directly contact Shannon Yeats?
To contact Shannon Yeats directly, you can use the email address ******@ep.com. Complete contact information is available upon registration with Muraena.
Who is Shannon Yeats?
Shannon Yeats is a seasoned executive in the customer service and claims operations sector, currently serving as Vice President of Client Success at Entertainment Partners. With a strong background in driving operational excellence and strategic planning, Shannon has consistently delivered impressive results, such as improving customer service KPIs by 30% and achieving high employee satisfaction rates. Her career spans various leadership roles across notable organizations like HealthEquity and Progress Residential, where she managed significant budgets and led large teams to success. Shannon's expertise in change management and innovation has fostered a culture of continuous improvement in her teams. Holding a Master's degree in Leadership from Grand Canyon University, she combines academic knowledge with practical experience to inspire her teams and enhance customer experiences. In her current role, Shannon is focused on developing strategies that align with organizational growth while ensuring high levels of employee engagement and operational efficiency.
Shannon`s contact details
******@ep.com
*************@wageworks.com
******@entertainmentpartners.com
Colleagues
Interim National HR and L&D Assistant
Intern
Junior Recruiter
Senior Vice President of Payroll Operations
Trainee Accountant, Financial Services Team
Business Development/Management/Financial Sales Representative
Payroll Supervisor
Managing Director
Executive Vice President
Client Service Representative