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Shannon Yeats

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Shannon Yeats

Customer Service and Engagement Development Manager | Entertainment Partners

Greater Phoenix Area United States, United States

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Shannon Yeats

Summary

Shannon Yeats is a seasoned executive in the customer service and claims operations sector, currently serving as Vice President of Client Success at Entertainment Partners. With a strong background in driving operational excellence and strategic planning, Shannon has consistently delivered impressive results, such as improving customer service KPIs by 30% and achieving high employee satisfaction rates. Her career spans various leadership roles across notable organizations like HealthEquity and Progress Residential, where she managed significant budgets and led large teams to success. Shannon's expertise in change management and innovation has fostered a culture of continuous improvement in her teams. Holding a Master's degree in Leadership from Grand Canyon University, she combines academic knowledge with practical experience to inspire her teams and enhance customer experiences. In her current role, Shannon is focused on developing strategies that align with organizational growth while ensuring high levels of employee engagement and operational efficiency.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Shannon Yeats

Work Experience

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Vice President, Client Success, Contact Center at

Entertainment Partners

November 2021 - Present

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Shannon Yeats

Education

Grand Canyon University

January 2006 - January 2008

Grand Canyon University, Masters of Science Leadership, Business Administration, Management and Operations

January 2006 - January 2008

Grand Canyon University, Bachelor of Science, Applied Management, Business Administration and Management, General

January 2000 - January 2003

Frequently Asked Questions about Shannon Yeats

What is Shannon Yeats email address?

Shannon Yeats's primary email address is ******@ep.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Shannon Yeats work for?

Shannon Yeats is a Customer Service and Engagement Development Manager at Entertainment Partners.

Where Shannon Yeats graduated from?

Shannon Yeats holds a degree in null from Grand Canyon University.

How can I directly contact Shannon Yeats?

To contact Shannon Yeats directly, you can use the email address ******@ep.com. Complete contact information is available upon registration with Muraena.

Who is Shannon Yeats?

Shannon Yeats is a seasoned executive in the customer service and claims operations sector, currently serving as Vice President of Client Success at Entertainment Partners. With a strong background in driving operational excellence and strategic planning, Shannon has consistently delivered impressive results, such as improving customer service KPIs by 30% and achieving high employee satisfaction rates. Her career spans various leadership roles across notable organizations like HealthEquity and Progress Residential, where she managed significant budgets and led large teams to success. Shannon's expertise in change management and innovation has fostered a culture of continuous improvement in her teams. Holding a Master's degree in Leadership from Grand Canyon University, she combines academic knowledge with practical experience to inspire her teams and enhance customer experiences. In her current role, Shannon is focused on developing strategies that align with organizational growth while ensuring high levels of employee engagement and operational efficiency.

Shannon`s contact details

mail

******@ep.com

*************@wageworks.com

******@entertainmentpartners.com

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Payroll Supervisor

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Sarah Donati

Client Service Representative

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