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Sharon Head
Sharon Head
Vice President of Customer Success | Freshworks
United Kingdom
Sharon Head
Summary
Sharon Head is a seasoned leader in customer success with over 20 years of experience in high-growth SaaS environments. Currently serving as the Vice President of Customer Success at Freshworks, she has a proven track record of driving customer satisfaction and loyalty through innovative strategies. Sharon specializes in analytics, customer acquisition, and relationship management, focusing on enhancing customer experiences to ensure long-term retention and growth. Her leadership style emphasizes empowerment and collaboration, fostering a culture where technology and customer delight intersect. In her previous roles, she has successfully managed large teams and led significant organizational changes, demonstrating her adaptability in dynamic environments. Sharon's academic background in Economics from The Wharton School complements her extensive professional expertise, positioning her as a thought leader in customer success.
Sharon Head
Work Experience
Vice President of Customer Success at
Freshworks
March 2023 - Present
Head of Customer Success at
Freshworks
February 2021 - March 2023
Senior Director of Customer Success EMEA at
Optimizely
November 2018 - February 2021
Chief Operating Officer at
Dotdigital
October 2015 - October 2016
Director of Operations at
Dotmailer
October 2014 - September 2015
Director of Client Services at
Teradata
January 2013 - September 2014
VP, Global Operations at
eBay Enterprise Marketing Solutions (formerly e-Dialog)
August 2009 - July 2012
VP, Account Services EMEA at
eBay Enterprise Marketing Solutions (formerly e-Dialog)
June 2008 - August 2009
Account Director at
eBay Enterprise Marketing Solutions (formerly e-Dialog)
May 2007 - June 2008
Director of CRM at
The Children's Place
January 2005 - December 2006
Director of Direct Marketing at
Ann Taylor
April 2000 - January 2005
Marketing Manager at
The Franklin Mint LLC
October 1996 - March 2000
Sharon Head
Education
Wharton School, Economics
January 1992 - January 1996
Frequently Asked Questions about Sharon Head
What is Sharon Head email address?
Sharon Head's primary email address is ******@ajax.systems. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Sharon Head work for?
Sharon Head is a Vice President of Customer Success at Freshworks, a company specializing in Prepackaged software.
Where Sharon Head graduated from?
Sharon Head holds a degree in Marketing from Wharton School.
How can I directly contact Sharon Head?
To contact Sharon Head directly, you can use the email address ******@ajax.systems. Complete contact information is available upon registration with Muraena.
Who is Sharon Head?
Sharon Head is a seasoned leader in customer success with over 20 years of experience in high-growth SaaS environments. Currently serving as the Vice President of Customer Success at Freshworks, she has a proven track record of driving customer satisfaction and loyalty through innovative strategies. Sharon specializes in analytics, customer acquisition, and relationship management, focusing on enhancing customer experiences to ensure long-term retention and growth. Her leadership style emphasizes empowerment and collaboration, fostering a culture where technology and customer delight intersect. In her previous roles, she has successfully managed large teams and led significant organizational changes, demonstrating her adaptability in dynamic environments. Sharon's academic background in Economics from The Wharton School complements her extensive professional expertise, positioning her as a thought leader in customer success.
Sharon`s contact details
******@ajax.systems
***********@freshworks.com
Colleagues
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