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Sharon Head

Sharon Head

Vice President of Customer Success | Freshworks

United Kingdom

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Sharon Head

Summary

Sharon Head is a seasoned leader in customer success with over 20 years of experience in high-growth SaaS environments. Currently serving as the Vice President of Customer Success at Freshworks, she has a proven track record of driving customer satisfaction and loyalty through innovative strategies. Sharon specializes in analytics, customer acquisition, and relationship management, focusing on enhancing customer experiences to ensure long-term retention and growth. Her leadership style emphasizes empowerment and collaboration, fostering a culture where technology and customer delight intersect. In her previous roles, she has successfully managed large teams and led significant organizational changes, demonstrating her adaptability in dynamic environments. Sharon's academic background in Economics from The Wharton School complements her extensive professional expertise, positioning her as a thought leader in customer success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Organisational experience

Corporate Experience

Sharon Head

Work Experience

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Vice President of Customer Success at

Freshworks

March 2023 - Present

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Head of Customer Success at

Freshworks

February 2021 - March 2023

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Senior Director of Customer Success EMEA at

Optimizely

November 2018 - February 2021

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Chief Operating Officer at

Dotdigital

October 2015 - October 2016

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Director of Operations at

Dotmailer

October 2014 - September 2015

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Director of Client Services at

Teradata

January 2013 - September 2014

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VP, Global Operations at

eBay Enterprise Marketing Solutions (formerly e-Dialog)

August 2009 - July 2012

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VP, Account Services EMEA at

eBay Enterprise Marketing Solutions (formerly e-Dialog)

June 2008 - August 2009

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Account Director at

eBay Enterprise Marketing Solutions (formerly e-Dialog)

May 2007 - June 2008

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Director of CRM at

The Children's Place

January 2005 - December 2006

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Director of Direct Marketing at

Ann Taylor

April 2000 - January 2005

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Marketing Manager at

The Franklin Mint LLC

October 1996 - March 2000

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Sharon Head

Education

Wharton School, Economics

January 1992 - January 1996

Frequently Asked Questions about Sharon Head

What is Sharon Head email address?

Sharon Head's primary email address is ******@ajax.systems. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Sharon Head work for?

Sharon Head is a Vice President of Customer Success at Freshworks, a company specializing in Prepackaged software.

Where Sharon Head graduated from?

Sharon Head holds a degree in Marketing from Wharton School.

How can I directly contact Sharon Head?

To contact Sharon Head directly, you can use the email address ******@ajax.systems. Complete contact information is available upon registration with Muraena.

Who is Sharon Head?

Sharon Head is a seasoned leader in customer success with over 20 years of experience in high-growth SaaS environments. Currently serving as the Vice President of Customer Success at Freshworks, she has a proven track record of driving customer satisfaction and loyalty through innovative strategies. Sharon specializes in analytics, customer acquisition, and relationship management, focusing on enhancing customer experiences to ensure long-term retention and growth. Her leadership style emphasizes empowerment and collaboration, fostering a culture where technology and customer delight intersect. In her previous roles, she has successfully managed large teams and led significant organizational changes, demonstrating her adaptability in dynamic environments. Sharon's academic background in Economics from The Wharton School complements her extensive professional expertise, positioning her as a thought leader in customer success.

Sharon`s contact details

mail

******@ajax.systems

***********@freshworks.com

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