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Shawna Hardy
Shawna Hardy
Associate Vice President, Participant Services | Road Scholar
Portland, Maine, United States
Shawna Hardy
Summary
Shawna Hardy is an accomplished operations leader with extensive experience in the travel and customer service sectors. She currently serves as the Associate Vice President of Participant Services at Road Scholar, where she drives innovative approaches to enhance customer experience and operational efficiency. With a strong background in call center management and business process improvement, Shawna has a proven track record of transforming teams and fostering leadership development. Her dynamic leadership style emphasizes creativity and collaboration, enabling her teams to achieve outstanding results. Shawna has successfully managed multi-million dollar budgets and has consistently improved customer satisfaction metrics. Beyond her professional achievements, she is passionate about mentoring emerging leaders and optimizing customer service strategies. Her career reflects a commitment to excellence and a deep understanding of operational dynamics in diverse environments.
Shawna Hardy
Work Experience
Associate Vice President, Participant Services at
Road Scholar
January 2024 - Present
Senior Director, Contact Center at
Road Scholar
November 2021 - Present
Director, Contact Center, PS at
Road Scholar
March 2019 - November 2021
Regional Contact Center Manager at
Road Scholar
July 2017 - March 2019
Sr. Manager, Performance & Operational Execution at
Chegg Inc.
October 2010 - October 2016
Customer Service Consultant at
R&D Technical Services
July 2010 - October 2010
Customer Service Team Manager at
Netflix Global, LLC
November 2007 - June 2010
Project & Quality Supervisor at
Bluestem Brands
April 2005 - November 2007
Quality and Training Manager at
LiveBridge GmbH
October 2003 - April 2005
Team Manager/Group Manager at
Stream Global Services
June 2000 - June 2003
Frequently Asked Questions about Shawna Hardy
What is Shawna Hardy email address?
Shawna Hardy's primary email address is ************@roadscholar.org. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Shawna Hardy work for?
Shawna Hardy is a Associate Vice President, Participant Services at Road Scholar, a company specializing in Travel Arrangement & Reservation Services.
How can I directly contact Shawna Hardy?
To contact Shawna Hardy directly, you can use the email address ************@roadscholar.org. Complete contact information is available upon registration with Muraena.
Who is Shawna Hardy?
Shawna Hardy is an accomplished operations leader with extensive experience in the travel and customer service sectors. She currently serves as the Associate Vice President of Participant Services at Road Scholar, where she drives innovative approaches to enhance customer experience and operational efficiency. With a strong background in call center management and business process improvement, Shawna has a proven track record of transforming teams and fostering leadership development. Her dynamic leadership style emphasizes creativity and collaboration, enabling her teams to achieve outstanding results. Shawna has successfully managed multi-million dollar budgets and has consistently improved customer satisfaction metrics. Beyond her professional achievements, she is passionate about mentoring emerging leaders and optimizing customer service strategies. Her career reflects a commitment to excellence and a deep understanding of operational dynamics in diverse environments.
Shawna`s contact details
************@roadscholar.org
Colleagues
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