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Shawna Hardy

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Shawna Hardy

Associate Vice President, Participant Services | Road Scholar

Portland, Maine, United States

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Shawna Hardy

Summary

Shawna Hardy is an accomplished operations leader with extensive experience in the travel and customer service sectors. She currently serves as the Associate Vice President of Participant Services at Road Scholar, where she drives innovative approaches to enhance customer experience and operational efficiency. With a strong background in call center management and business process improvement, Shawna has a proven track record of transforming teams and fostering leadership development. Her dynamic leadership style emphasizes creativity and collaboration, enabling her teams to achieve outstanding results. Shawna has successfully managed multi-million dollar budgets and has consistently improved customer satisfaction metrics. Beyond her professional achievements, she is passionate about mentoring emerging leaders and optimizing customer service strategies. Her career reflects a commitment to excellence and a deep understanding of operational dynamics in diverse environments.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Shawna Hardy

Work Experience

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Associate Vice President, Participant Services at

Road Scholar

January 2024 - Present

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Senior Director, Contact Center at

Road Scholar

November 2021 - Present

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Director, Contact Center, PS at

Road Scholar

March 2019 - November 2021

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Regional Contact Center Manager at

Road Scholar

July 2017 - March 2019

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Sr. Manager, Performance & Operational Execution at

Chegg Inc.

October 2010 - October 2016

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Customer Service Consultant at

R&D Technical Services

July 2010 - October 2010

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Customer Service Team Manager at

Netflix Global, LLC

November 2007 - June 2010

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Project & Quality Supervisor at

Bluestem Brands

April 2005 - November 2007

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Quality and Training Manager at

LiveBridge GmbH

October 2003 - April 2005

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Team Manager/Group Manager at

Stream Global Services

June 2000 - June 2003

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Frequently Asked Questions about Shawna Hardy

What is Shawna Hardy email address?

Shawna Hardy's primary email address is ************@roadscholar.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Shawna Hardy work for?

Shawna Hardy is a Associate Vice President, Participant Services at Road Scholar, a company specializing in Travel Arrangement & Reservation Services.

How can I directly contact Shawna Hardy?

To contact Shawna Hardy directly, you can use the email address ************@roadscholar.org. Complete contact information is available upon registration with Muraena.

Who is Shawna Hardy?

Shawna Hardy is an accomplished operations leader with extensive experience in the travel and customer service sectors. She currently serves as the Associate Vice President of Participant Services at Road Scholar, where she drives innovative approaches to enhance customer experience and operational efficiency. With a strong background in call center management and business process improvement, Shawna has a proven track record of transforming teams and fostering leadership development. Her dynamic leadership style emphasizes creativity and collaboration, enabling her teams to achieve outstanding results. Shawna has successfully managed multi-million dollar budgets and has consistently improved customer satisfaction metrics. Beyond her professional achievements, she is passionate about mentoring emerging leaders and optimizing customer service strategies. Her career reflects a commitment to excellence and a deep understanding of operational dynamics in diverse environments.

Shawna`s contact details

mail

************@roadscholar.org

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Doc Martin

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Katie Duggan

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