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Sheena Sweeney

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Sheena Sweeney

Managing Director - Global Customer Service | Moody's

New York, New York, United States

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Sheena Sweeney

Summary

Sheena Sweeney is a seasoned professional in the field of customer service and business analysis, currently serving as the Managing Director of Global Customer Service at Moody's Analytics. With a robust background that spans over two decades, she has honed her skills in capital markets, change management, risk management, and sales. Her work involves delivering comprehensive solutions for managing risk within financial institutions, with a focus on regulatory compliance and quantitative analytics. Sheena has a proven track record in leadership roles, having progressed through various positions at Moody's, including Senior Director of Sales & Service and Director of Client Service & Support. Her experience also includes managing client services at Business Link For London and operational leadership at Itouch. Sheena is committed to driving customer satisfaction and operational excellence in her current role, leveraging her extensive industry knowledge and strategic insight.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Sheena Sweeney

Work Experience

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Managing Director - Global Customer Service at

Moody's

November 2014 - Present

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Senior Director - Sales & Service at

Moody's

July 2013 - Present

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Director - Head of Client Service & Support at

Moody's Ratings

January 2006 - Present

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Client Management Centre Manager at

Business Link for London

January 2003 - January 2006

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Head of Operations - Live Services at

iTouch

January 2002 - January 2003

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Head of Customer Services at

Grouptrade

January 2000 - January 2002

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Customer Service Manager - Online Newspapers at

News UK

May 2000 - November 2000

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Call Centre Manager at

Bt Cable Television

January 1996 - January 2000

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Sheena Sweeney

Education

University of Leeds

January 1992 - January 1996

Frequently Asked Questions about Sheena Sweeney

What is Sheena Sweeney email address?

Sheena Sweeney's primary email address is **************@moodys.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Sheena Sweeney work for?

Sheena Sweeney is a Managing Director - Global Customer Service at Moody's, a company specializing in Monetary Authorities-Central Bank.

Where Sheena Sweeney graduated from?

Sheena Sweeney holds a degree in from University of Leeds.

How can I directly contact Sheena Sweeney?

To contact Sheena Sweeney directly, you can use the email address **************@moodys.com. Complete contact information is available upon registration with Muraena.

Who is Sheena Sweeney?

Sheena Sweeney is a seasoned professional in the field of customer service and business analysis, currently serving as the Managing Director of Global Customer Service at Moody's Analytics. With a robust background that spans over two decades, she has honed her skills in capital markets, change management, risk management, and sales. Her work involves delivering comprehensive solutions for managing risk within financial institutions, with a focus on regulatory compliance and quantitative analytics. Sheena has a proven track record in leadership roles, having progressed through various positions at Moody's, including Senior Director of Sales & Service and Director of Client Service & Support. Her experience also includes managing client services at Business Link For London and operational leadership at Itouch. Sheena is committed to driving customer satisfaction and operational excellence in her current role, leveraging her extensive industry knowledge and strategic insight.

Sheena`s contact details

mail

**************@moodys.com

********@moody.com

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