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Shelly Griessel

Shelly Griessel

Vice President Customer Support | JetBlue

Orlando, Florida, United States

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Shelly Griessel

Summary

Shelly Griessel is a strategic and results-driven Global Operational Executive with extensive experience in leading large, performance-based teams across diverse, multi-site, and multilingual environments. Currently serving as Vice President of Customer Support at Jetblue, she has a proven track record in employee engagement, customer-centric cultures, and creating high-performance teams. Shelly's expertise spans various industries, including passenger transportation and customer care, where she has consistently driven operational excellence and strategic initiatives. With a strong focus on leadership development and organizational alignment, she is adept at navigating complex challenges and fostering empowered teams. Her educational background includes prestigious institutions such as New York University and the University of Pennsylvania, enhancing her strategic insight in business management. Shelly's intent-based leadership style and commitment to customer journey optimization set her apart in her field.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Shelly Griessel

Work Experience

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Vice President Customer Support at

JetBlue

April 2024 - Present

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Managing Director Customer Support at

JetBlue

May 2022 - April 2024

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Vice President Customer Care at

Overstock

February 2021 - May 2022

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VP Operations at

Experian

September 2019 - February 2021

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VP Global Customer Care at

Hertz

June 2018 - September 2019

💼

Managing Principal Consultant at

Griessel And Associates

April 2015 - May 2018

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Senior Vice President, Contact Centers | Club Management at

Wyndham Vacation Ownership

November 2007 - March 2015

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Vice President Global Call Center Effectiveness at

RCI

July 2004 - October 2005

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Vice President at

RCI

June 2001 - June 2004

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General Manager at

RCI

November 1998 - June 2001

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Director Operations at

RCI

September 1987 - November 1998

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Shelly Griessel

Education

Wharton School

January 2010 - January 2010

C & N Meisieskool Oranje

Frequently Asked Questions about Shelly Griessel

What is Shelly Griessel email address?

Shelly Griessel's primary email address is ***************@jetblue.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Shelly Griessel work for?

Shelly Griessel is a Vice President Customer Support at JetBlue, a company specializing in Aircraft.

Where Shelly Griessel graduated from?

Shelly Griessel holds a degree in Business Administration And Management, General from New York University - Leonard N. Stern School of Business.

How can I directly contact Shelly Griessel?

To contact Shelly Griessel directly, you can use the email address ***************@jetblue.com. Complete contact information is available upon registration with Muraena.

Who is Shelly Griessel?

Shelly Griessel is a strategic and results-driven Global Operational Executive with extensive experience in leading large, performance-based teams across diverse, multi-site, and multilingual environments. Currently serving as Vice President of Customer Support at Jetblue, she has a proven track record in employee engagement, customer-centric cultures, and creating high-performance teams. Shelly's expertise spans various industries, including passenger transportation and customer care, where she has consistently driven operational excellence and strategic initiatives. With a strong focus on leadership development and organizational alignment, she is adept at navigating complex challenges and fostering empowered teams. Her educational background includes prestigious institutions such as New York University and the University of Pennsylvania, enhancing her strategic insight in business management. Shelly's intent-based leadership style and commitment to customer journey optimization set her apart in her field.

Shelly`s contact details

mail

***************@jetblue.com

*********@overstock.com

***************@wyndhamvo.com

*********@frontlinepg.com

***************@wyn.com

******@griessel.net

Colleagues

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President & Coo

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Richard Johns

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Colin Donohoe

Managing Director Maintenance Operations

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David Heil

Manager of Strategic Sourcing

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Jonathan Weiner

Vice President, Sales and Revenue Management

Jack Miller

Chief Pilot

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Jack Miller

Base Chief Pilot - Los Angeles

Mark Powers

Professor Of Finance

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