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Shonda Johnson

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Shonda Johnson

Vice President, Customer Experience | CenterPoint Energy

Houston, Texas, United States

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Shonda Johnson

Summary

Shonda Johnson is a seasoned executive with over 29 years of experience in the electric power generation, transmission, and distribution industry. Currently serving as the Vice President of Customer Experience at CenterPoint Energy, she is known for her strategic leadership and commitment to enhancing customer satisfaction across multiple states. Shonda has a proven track record in managing large teams and portfolios, with a focus on process optimization and operational efficiency. Her expertise spans various areas including customer service, change management, and business process improvement. Shonda holds a Bachelor of Business Administration from Texas Southern University, reflecting her strong academic background in management. She is passionate about fostering a healthy work-life balance for her employees, which she believes is key to achieving high performance. Shonda is also dedicated to leveraging data analytics to drive business value and innovation. Her leadership style emphasizes resilience and agility, critical traits in today's fast-paced business environment.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Shonda Johnson

Work Experience

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Vice President, Customer Experience at

CenterPoint Energy

March 2023 - Present

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Credit & Collections, Director at

CenterPoint Energy

February 2019 - September 2022

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Director of Customer Customer Billing and Bill Print Operations at

CenterPoint Energy

May 2014 - February 2019

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Call Center Manager at

CenterPoint Energy

March 2008 - April 2014

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Shonda Johnson

Education

Texas Southern University

January 1987 - January 1991

Texas Southern University, Bachelor Of Business Administration (Bba)

January 1987 - January 1991

Frequently Asked Questions about Shonda Johnson

What is Shonda Johnson email address?

Shonda Johnson's primary email address is **************@centerpointenergy.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Shonda Johnson work for?

Shonda Johnson is a Vice President, Customer Experience at CenterPoint Energy, a company specializing in Electric Power Generation, Transmission & Distribution.

Where Shonda Johnson graduated from?

Shonda Johnson holds a degree in from Texas Southern University.

How can I directly contact Shonda Johnson?

To contact Shonda Johnson directly, you can use the email address **************@centerpointenergy.com. Complete contact information is available upon registration with Muraena.

Who is Shonda Johnson?

Shonda Johnson is a seasoned executive with over 29 years of experience in the electric power generation, transmission, and distribution industry. Currently serving as the Vice President of Customer Experience at CenterPoint Energy, she is known for her strategic leadership and commitment to enhancing customer satisfaction across multiple states. Shonda has a proven track record in managing large teams and portfolios, with a focus on process optimization and operational efficiency. Her expertise spans various areas including customer service, change management, and business process improvement. Shonda holds a Bachelor of Business Administration from Texas Southern University, reflecting her strong academic background in management. She is passionate about fostering a healthy work-life balance for her employees, which she believes is key to achieving high performance. Shonda is also dedicated to leveraging data analytics to drive business value and innovation. Her leadership style emphasizes resilience and agility, critical traits in today's fast-paced business environment.

Shonda`s contact details

mail

**************@centerpointenergy.com

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