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Skip Smith
Skip Smith
Vice President of Service Center Operations | AmeriTrust Group, Inc.
Overland Park, Kansas, United States
Skip Smith
Summary
Skip Smith is a seasoned professional in customer service management with over three decades of experience in the insurance industry. Currently serving as the Director of Service Center Operations at AmeriTrust Group, he has a proven track record of enhancing operational efficiency and customer satisfaction. His leadership focuses on leveraging CRM tools and innovative solutions to streamline processes and improve service delivery. Skip's expertise spans various roles, from managing service center operations to developing online services for policyholders. His commitment to excellence is evident in the successful implementation of strategies that elevate customer experiences. He has consistently demonstrated the ability to lead cross-functional teams and drive business process improvements. With a strong analytical background, Skip is well-equipped to tackle complex challenges in the customer service domain. His experience also includes significant roles at Dodson Insurance, where he honed his skills in service quality management and web services design. Skip's passion for customer engagement and operational excellence sets him apart in his field.
Skip Smith
Work Experience
Vice President of Service Center Operations at
AmeriTrust Group, Inc.
October 2021 - Present
AVP of Customer Experience - Service Center Operations at
AmeriTrust Group, Inc.
January 2018 - October 2021
Service Center Manager at
AmeriTrust Group, Inc.
January 2003 - January 2018
Web Services Manager at
Dodson Insurance
October 1997 - December 2002
Customer Service Quality Manager at
Dodson Insurance
September 1993 - October 1997
Underwriting at
Dodson Insurance
October 1989 - September 1993
Agency CSR/Sales at
Wasco Insurance Agency
April 1986 - October 1989
Frequently Asked Questions about Skip Smith
What is Skip Smith email address?
Skip Smith's primary email address is **********@ameritrustgroup.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Skip Smith work for?
Skip Smith is a Vice President of Service Center Operations at AmeriTrust Group, Inc., a company specializing in Insurance agents, brokers, & service.
How can I directly contact Skip Smith?
To contact Skip Smith directly, you can use the email address **********@ameritrustgroup.com. Complete contact information is available upon registration with Muraena.
Who is Skip Smith?
Skip Smith is a seasoned professional in customer service management with over three decades of experience in the insurance industry. Currently serving as the Director of Service Center Operations at AmeriTrust Group, he has a proven track record of enhancing operational efficiency and customer satisfaction. His leadership focuses on leveraging CRM tools and innovative solutions to streamline processes and improve service delivery. Skip's expertise spans various roles, from managing service center operations to developing online services for policyholders. His commitment to excellence is evident in the successful implementation of strategies that elevate customer experiences. He has consistently demonstrated the ability to lead cross-functional teams and drive business process improvements. With a strong analytical background, Skip is well-equipped to tackle complex challenges in the customer service domain. His experience also includes significant roles at Dodson Insurance, where he honed his skills in service quality management and web services design. Skip's passion for customer engagement and operational excellence sets him apart in his field.
Skip`s contact details
**********@ameritrustgroup.com
**********@meadowbrook.com
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