Directory

>

Skip Smith

avatar

Skip Smith

Vice President of Service Center Operations | AmeriTrust Group, Inc.

Overland Park, Kansas, United States

View contact details (it's free)

Skip Smith

Summary

Skip Smith is a seasoned professional in customer service management with over three decades of experience in the insurance industry. Currently serving as the Director of Service Center Operations at AmeriTrust Group, he has a proven track record of enhancing operational efficiency and customer satisfaction. His leadership focuses on leveraging CRM tools and innovative solutions to streamline processes and improve service delivery. Skip's expertise spans various roles, from managing service center operations to developing online services for policyholders. His commitment to excellence is evident in the successful implementation of strategies that elevate customer experiences. He has consistently demonstrated the ability to lead cross-functional teams and drive business process improvements. With a strong analytical background, Skip is well-equipped to tackle complex challenges in the customer service domain. His experience also includes significant roles at Dodson Insurance, where he honed his skills in service quality management and web services design. Skip's passion for customer engagement and operational excellence sets him apart in his field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Organisational experience

Corporate Experience

Skip Smith

Work Experience

company logo

Vice President of Service Center Operations at

AmeriTrust Group, Inc.

October 2021 - Present

company logo

AVP of Customer Experience - Service Center Operations at

AmeriTrust Group, Inc.

January 2018 - October 2021

company logo

Service Center Manager at

AmeriTrust Group, Inc.

January 2003 - January 2018

💼

Web Services Manager at

Dodson Insurance

October 1997 - December 2002

💼

Customer Service Quality Manager at

Dodson Insurance

September 1993 - October 1997

💼

Underwriting at

Dodson Insurance

October 1989 - September 1993

company logo

Agency CSR/Sales at

Wasco Insurance Agency

April 1986 - October 1989

Logos provided by Logo.dev

Frequently Asked Questions about Skip Smith

What is Skip Smith email address?

Skip Smith's primary email address is **********@ameritrustgroup.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Skip Smith work for?

Skip Smith is a Vice President of Service Center Operations at AmeriTrust Group, Inc., a company specializing in Insurance agents, brokers, & service.

How can I directly contact Skip Smith?

To contact Skip Smith directly, you can use the email address **********@ameritrustgroup.com. Complete contact information is available upon registration with Muraena.

Who is Skip Smith?

Skip Smith is a seasoned professional in customer service management with over three decades of experience in the insurance industry. Currently serving as the Director of Service Center Operations at AmeriTrust Group, he has a proven track record of enhancing operational efficiency and customer satisfaction. His leadership focuses on leveraging CRM tools and innovative solutions to streamline processes and improve service delivery. Skip's expertise spans various roles, from managing service center operations to developing online services for policyholders. His commitment to excellence is evident in the successful implementation of strategies that elevate customer experiences. He has consistently demonstrated the ability to lead cross-functional teams and drive business process improvements. With a strong analytical background, Skip is well-equipped to tackle complex challenges in the customer service domain. His experience also includes significant roles at Dodson Insurance, where he honed his skills in service quality management and web services design. Skip's passion for customer engagement and operational excellence sets him apart in his field.

Skip`s contact details

mail

**********@ameritrustgroup.com

**********@meadowbrook.com

Colleagues

avatar
Sue Scurti

Regional Vice President

avatar
Greg M

VP D2C Digital Experience and Technology

avatar
Gregory Kushnir

Chief Actuary

Rhonda Shambarger

Vice President of UW

avatar
Suzanne Viksne

Vice President Corporate Reinsurance

avatar
Kurtis Fauth Cic Crm

VP - Business Analytics

avatar
Laura Segal

Vice President

Kelly Peck

Vice President Sales Marketing, Saginaw MI.

Benjamin Olive

VP Finance & Controller

avatar
Curtis Kirkland

SVP, TPA Claims

View Contact details (it's free)
Request Profile Removal