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Stephen Goodwine

Stephen Goodwine

Vice President, Head of Contact Center | Hudson Valley Credit Union

Village of Wappingers Falls, New York, United States

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Stephen Goodwine

Summary

Stephen Goodwine is an accomplished banking professional with over 15 years of experience in the credit union sector, currently serving as the Vice President and Head of Contact Center at Hudson Valley Credit Union. His expertise spans various domains including call centers, retail banking, and risk management, showcasing a strong commitment to customer service excellence and operational efficiency. Stephen has a proven track record in team building and process improvement, which has contributed to the success of the organizations he has been part of. He holds a B.S. in Economics with a specialization in Policy Analysis from the State University of New York at Binghamton. His career journey reflects a steady progression through leadership roles, demonstrating his adaptability and expertise in managing contact center operations. Stephen is passionate about leveraging technology to enhance customer interactions and streamline processes in the banking industry.

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Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Stephen Goodwine

Work Experience

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Vice President, Head of Contact Center at

Hudson Valley Credit Union

July 2024 - Present

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Assistant Vice President, Contact Center at

Hudson Valley Credit Union

February 2020 - Present

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Vice President, Director of Contact Center at

Hudson Valley Credit Union

February 2020 - Present

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Contact Center Manager at

Hudson Valley Credit Union

June 2017 - February 2020

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Contact Center Supervisor at

Hudson Valley Credit Union

June 2014 - June 2017

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Contact Center Team Leader at

Hudson Valley Credit Union

July 2009 - June 2014

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Insurance Agent at

October 2009 - July 2010

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Stephen Goodwine

Education

State Universtisy of New York at Binghamton, B.S.

January 2001 - January 2005

Frequently Asked Questions about Stephen Goodwine

What is Stephen Goodwine email address?

Stephen Goodwine's primary email address is *********@hvfcu.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Stephen Goodwine work for?

Stephen Goodwine is a Vice President, Head of Contact Center at Hudson Valley Credit Union, a company specializing in Monetary Authorities-Central Bank.

Where Stephen Goodwine graduated from?

Stephen Goodwine holds a degree in Economics, Policy Analysis from State Universtisy of New York at Binghamton.

How can I directly contact Stephen Goodwine?

To contact Stephen Goodwine directly, you can use the email address *********@hvfcu.org. Complete contact information is available upon registration with Muraena.

Who is Stephen Goodwine?

Stephen Goodwine is an accomplished banking professional with over 15 years of experience in the credit union sector, currently serving as the Vice President and Head of Contact Center at Hudson Valley Credit Union. His expertise spans various domains including call centers, retail banking, and risk management, showcasing a strong commitment to customer service excellence and operational efficiency. Stephen has a proven track record in team building and process improvement, which has contributed to the success of the organizations he has been part of. He holds a B.S. in Economics with a specialization in Policy Analysis from the State University of New York at Binghamton. His career journey reflects a steady progression through leadership roles, demonstrating his adaptability and expertise in managing contact center operations. Stephen is passionate about leveraging technology to enhance customer interactions and streamline processes in the banking industry.

Stephen`s contact details

mail

*********@hvfcu.org

***************@hvcu.org

Colleagues

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Noreen Hennessy

Chairman of the Board

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Rob Brown

VP of Branch Administration

Robert Borland

Vice President | Director of Treasury Operations

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Troy Del Valle

Senior Vice President Data Services

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Robyn Williams

VP, Regional Manager

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Michael Burke-Cia

Vice President Internal Audit

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Scott Vanzandt

Chief Financial Officer

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Sharon Sandy

Vice President, Director of Outbound Driven Initiatives

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Katelyn Lansang Phr Shrm-Cp

Vice President, Director of Organizational Learning & Development

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Ashley Riker

Board Member

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