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Stephen Graff
Stephen Graff
Vice President of Customer Experience | InRule
Chicago, Illinois, United States
Stephen Graff
Summary
Stephen Graff is an accomplished Vice President of Customer Experience based in Chicago, Illinois, with extensive expertise in the depository banking sector and prepackaged software. With a strong background in analytics and business intelligence, he has successfully led cross-functional teams to drive customer satisfaction and revenue growth. Stephen has a proven track record of implementing innovative solutions that enhance operational efficiency, such as developing services teams during organizational transitions and creating sales forecasting algorithms. His leadership style emphasizes team development and continuous improvement, evidenced by his initiatives that have significantly reduced resource requests and improved service margins. Stephen holds an MBA with a specialization in Marketing Strategy & Planning from DePaul University, showcasing his commitment to professional growth and strategic thinking. His diverse experience spans various roles, including Director of Professional Services and Delivery Manager, reflecting his adaptability and depth of knowledge in customer service and operational management.
Stephen Graff
Work Experience
Vice President of Customer Experience at
InRule
April 2023 - Present
Director, Professional Services North America at
StarCompliance
December 2021 - April 2023
Director, Professional Services Operations at
Fusion Risk Management
February 2021 - December 2021
Director of Professional Services at
Fusion Risk Management
January 2019 - February 2021
Delivery Manager at
Fusion Risk Management
November 2017 - January 2019
Advisory Consultant at
Fusion Risk Management
January 2017 - November 2017
Consultant, Business Continuity/Disaster Recovery at
Forsythe Technology
October 2015 - January 2017
Associate Consultant, Business Continuity/Disaster Recovery at
Forsythe Technology
September 2014 - October 2015
Business Analyst / Senior Business Analyst, IT Strategy at
Forsythe Technology
April 2011 - September 2014
Associate Project Manager at
Synovate
July 2008 - July 2010
Commercial Lending Auditor at
Ally
April 2007 - June 2008
Stephen Graff
Education
DePaul University - Charles H. Kellstadt Graduate School of Business, Master Of Business Administration
January 2010 - January 2012
DePaul University, Bachelors
January 2002 - January 2006
Frequently Asked Questions about Stephen Graff
What is Stephen Graff email address?
Stephen Graff's primary email address is ******@forsythe.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Stephen Graff work for?
Stephen Graff is a Vice President of Customer Experience at InRule, a company specializing in Prepackaged software.
Where Stephen Graff graduated from?
Stephen Graff holds a degree in Marketing Strategy & Planning from DePaul University - Charles H. Kellstadt Graduate School of Business.
How can I directly contact Stephen Graff?
To contact Stephen Graff directly, you can use the email address ******@forsythe.com. Complete contact information is available upon registration with Muraena.
Who is Stephen Graff?
Stephen Graff is an accomplished Vice President of Customer Experience based in Chicago, Illinois, with extensive expertise in the depository banking sector and prepackaged software. With a strong background in analytics and business intelligence, he has successfully led cross-functional teams to drive customer satisfaction and revenue growth. Stephen has a proven track record of implementing innovative solutions that enhance operational efficiency, such as developing services teams during organizational transitions and creating sales forecasting algorithms. His leadership style emphasizes team development and continuous improvement, evidenced by his initiatives that have significantly reduced resource requests and improved service margins. Stephen holds an MBA with a specialization in Marketing Strategy & Planning from DePaul University, showcasing his commitment to professional growth and strategic thinking. His diverse experience spans various roles, including Director of Professional Services and Delivery Manager, reflecting his adaptability and depth of knowledge in customer service and operational management.
Stephen`s contact details
******@forsythe.com
*************@fusionrm.com
******@inrule.com
Colleagues
Founder and Advisor
Chief Operating Officer
VP Digital Integration
Senior Vice President of Global Sales
Vice President of Engineering
Chief Financial Officer
Managing Director
SVP Product, SVP Engineering
Vice President, Global Marketing
Vice President of Sales