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Stephen Graff

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Stephen Graff

Vice President of Customer Experience | InRule

Chicago, Illinois, United States

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Stephen Graff

Summary

Stephen Graff is an accomplished Vice President of Customer Experience based in Chicago, Illinois, with extensive expertise in the depository banking sector and prepackaged software. With a strong background in analytics and business intelligence, he has successfully led cross-functional teams to drive customer satisfaction and revenue growth. Stephen has a proven track record of implementing innovative solutions that enhance operational efficiency, such as developing services teams during organizational transitions and creating sales forecasting algorithms. His leadership style emphasizes team development and continuous improvement, evidenced by his initiatives that have significantly reduced resource requests and improved service margins. Stephen holds an MBA with a specialization in Marketing Strategy & Planning from DePaul University, showcasing his commitment to professional growth and strategic thinking. His diverse experience spans various roles, including Director of Professional Services and Delivery Manager, reflecting his adaptability and depth of knowledge in customer service and operational management.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Stephen Graff

Work Experience

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Vice President of Customer Experience at

InRule

April 2023 - Present

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Director, Professional Services North America at

StarCompliance

December 2021 - April 2023

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Director, Professional Services Operations at

Fusion Risk Management

February 2021 - December 2021

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Director of Professional Services at

Fusion Risk Management

January 2019 - February 2021

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Delivery Manager at

Fusion Risk Management

November 2017 - January 2019

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Advisory Consultant at

Fusion Risk Management

January 2017 - November 2017

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Consultant, Business Continuity/Disaster Recovery at

Forsythe Technology

October 2015 - January 2017

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Associate Consultant, Business Continuity/Disaster Recovery at

Forsythe Technology

September 2014 - October 2015

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Business Analyst / Senior Business Analyst, IT Strategy at

Forsythe Technology

April 2011 - September 2014

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Associate Project Manager at

Synovate

July 2008 - July 2010

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Commercial Lending Auditor at

Ally

April 2007 - June 2008

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Stephen Graff

Education

DePaul University - Charles H. Kellstadt Graduate School of Business, Master Of Business Administration

January 2010 - January 2012

DePaul University, Bachelors

January 2002 - January 2006

Frequently Asked Questions about Stephen Graff

What is Stephen Graff email address?

Stephen Graff's primary email address is ******@forsythe.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Stephen Graff work for?

Stephen Graff is a Vice President of Customer Experience at InRule, a company specializing in Prepackaged software.

Where Stephen Graff graduated from?

Stephen Graff holds a degree in Marketing Strategy & Planning from DePaul University - Charles H. Kellstadt Graduate School of Business.

How can I directly contact Stephen Graff?

To contact Stephen Graff directly, you can use the email address ******@forsythe.com. Complete contact information is available upon registration with Muraena.

Who is Stephen Graff?

Stephen Graff is an accomplished Vice President of Customer Experience based in Chicago, Illinois, with extensive expertise in the depository banking sector and prepackaged software. With a strong background in analytics and business intelligence, he has successfully led cross-functional teams to drive customer satisfaction and revenue growth. Stephen has a proven track record of implementing innovative solutions that enhance operational efficiency, such as developing services teams during organizational transitions and creating sales forecasting algorithms. His leadership style emphasizes team development and continuous improvement, evidenced by his initiatives that have significantly reduced resource requests and improved service margins. Stephen holds an MBA with a specialization in Marketing Strategy & Planning from DePaul University, showcasing his commitment to professional growth and strategic thinking. His diverse experience spans various roles, including Director of Professional Services and Delivery Manager, reflecting his adaptability and depth of knowledge in customer service and operational management.

Stephen`s contact details

mail

******@forsythe.com

*************@fusionrm.com

******@inrule.com

Colleagues

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Rik Chomko

Founder and Advisor

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Michael Bonner

Chief Operating Officer

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Mark Lonsway

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Doug Bleszinski

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Joseph Kilada

Vice President of Engineering

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Beth Worthem

Chief Financial Officer

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Dana Markovic

Managing Director

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Dan Reynolds

SVP Product, SVP Engineering

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Renee Wagner

Vice President, Global Marketing

Jeffrey Barron

Vice President of Sales

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