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Steve Bufton

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Steve Bufton

Vice President, Service Operations | Wheels, LLC

Chicago, Illinois, United States

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Steve Bufton

Summary

Steve Bufton is a seasoned operations executive with over 25 years of experience across multiple industries, including financial services and e-commerce. His career has spanned six countries, showcasing his ability to lead global teams and drive operational excellence. Known for his strategic mindset, Steve has successfully managed P&L responsibilities exceeding $200 million, achieving impressive year-over-year growth. He is passionate about leveraging technology and innovation to enhance customer experiences and streamline operations. Steve's expertise encompasses a wide range of areas, from customer service and marketing to business transformation and change management. His leadership style emphasizes collaboration and building high-performing teams. He is certified in Lean Six Sigma and has a strong track record of elevating customer satisfaction metrics. Outside of work, Steve enjoys exploring emerging technologies and staying updated on industry trends.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Steve Bufton

Work Experience

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Vice President, Service Operations at

Wheels, LLC

July 2024 - Present

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AVP Customer Care at

Wheels, LLC

March 2024 - July 2024

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AVP Driver Services (Driver Care, Fleet Team, Quality and Work Force Management) at

Wheels, LLC

August 2023 - March 2024

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AVP Operations at

Donlen

April 2022 - August 2023

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AVP Operations at

Wheels, LLC

February 2023 - August 2023

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Vice President, Fleet Maintenance, Telematics and Driver Safety at

Donlen

July 2021 - April 2022

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Sr. Director of Operations at

Donlen

January 2019 - July 2021

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Sr. Director of Operations at

Crate and Barrel

January 2018 - January 2019

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Sr Director of Operations, Co-Branded Credit Card at

Capital One Financial Corporation

February 2014 - February 2018

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Sr. Director of Operations at

FTD

February 2013 - February 2014

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Sr. Director, DMM E-commerce Merchandising Product Mananger at

Staples

February 2006 - March 2012

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Director of Advertising, In-house and agency at

Staples

January 2005 - January 2007

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Director of Customer Service and Contact Center Operations at

Quill

January 1996 - January 2005

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Sr. Manager, Commercial Sales at

Consolidated Market Response

January 1995 - January 1996

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Steve Bufton

Education

University of Wisconsin, Bachelor Of Science (B.S.)

January 1989 - January 1993

Frequently Asked Questions about Steve Bufton

What is Steve Bufton email address?

Steve Bufton's primary email address is *******@donlen.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Steve Bufton work for?

Steve Bufton is a Vice President, Service Operations at Wheels, LLC, a company specializing in Monetary Authorities-Central Bank.

Where Steve Bufton graduated from?

Steve Bufton holds a degree in Business Administration And Management from University of Wisconsin.

How can I directly contact Steve Bufton?

To contact Steve Bufton directly, you can use the email address *******@donlen.com. Complete contact information is available upon registration with Muraena.

Who is Steve Bufton?

Steve Bufton is a seasoned operations executive with over 25 years of experience across multiple industries, including financial services and e-commerce. His career has spanned six countries, showcasing his ability to lead global teams and drive operational excellence. Known for his strategic mindset, Steve has successfully managed P&L responsibilities exceeding $200 million, achieving impressive year-over-year growth. He is passionate about leveraging technology and innovation to enhance customer experiences and streamline operations. Steve's expertise encompasses a wide range of areas, from customer service and marketing to business transformation and change management. His leadership style emphasizes collaboration and building high-performing teams. He is certified in Lean Six Sigma and has a strong track record of elevating customer satisfaction metrics. Outside of work, Steve enjoys exploring emerging technologies and staying updated on industry trends.

Steve`s contact details

mail

*******@donlen.com

************@capitalone.com

************@quill.com

*******@wheels.com

Colleagues

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Suresh Rajapakse

Senior Vice President, Client Management

Prent Harvey

Vice President-Sales

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Anthony Fina

Vice President of Business Development

Greg Blanck

Vice President, Finance

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Gregory Buckland

Chief Digital Officer (CDO)

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Becky Langmandel

SVP, Special Fleet Programs (Strategic Programs)

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Steve Wolff

Senior VP of Operations

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Richard Hepp

Vice President - Commercial Growth

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Rob Hoysgaard

NPTC Board of Governors

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