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Susan Brooks

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Susan Brooks

Senior Vice President, Contact Center, Winchester Operations | Navy Federal Credit Union

Washington, District of Columbia, United States

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Susan Brooks

Summary

Susan Brooks is a seasoned professional with over 30 years of experience in the financial services sector, currently serving as the Senior Vice President at Navy Federal Credit Union. Her extensive career includes a variety of leadership roles that have shaped her expertise in contact center operations and consumer lending. Susan has a proven track record of managing large teams and complex operations, overseeing a workforce of over 1,800 employees at the Winchester Campus. Her commitment to community service is evident through her active participation on several boards, including the United Way of the Shenandoah Valley. With a background that spans risk control to marketing and public relations, she brings a diverse skill set to her current role. Susan is passionate about fostering innovation and improving customer relationships within the financial industry. Her strategic vision and leadership capabilities have significantly contributed to the growth and efficiency of Navy Federal's operations. Susan is not just a leader in her organization but also a mentor to many aspiring professionals in her field.

General

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Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Susan Brooks

Work Experience

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Senior Vice President, Contact Center, Winchester Operations at

Navy Federal Credit Union

March 2009 - Present

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Vice President, Contact Center, Winchester Operations at

Navy Federal Credit Union

November 2010 - December 2016

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Assistant Vice President, Contact Center Operations, Winchester at

Navy Federal Credit Union

March 2009 - November 2010

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Assistant Vice President, Consumer Lending at

NFCU

February 2006 - March 2009

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Assistant Vice President, Marketing at

Navy Federal Credit Union

September 2005 - February 2006

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Manager, Public Relations at

Navy Federal Credit Union

February 2005 - September 2005

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Manager, Credit Card Services at

Navy Federal Credit Union

April 2003 - February 2005

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Assistant Manager, Credit Card Approvals And Collections at

Navy Federal Credit Union

December 1999 - April 2003

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Supervisor Of Risk Control at

Navy Federal Credit Union

January 1993 - December 1999

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Frequently Asked Questions about Susan Brooks

What is Susan Brooks email address?

Susan Brooks's primary email address is ************@navyfederal.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Susan Brooks work for?

Susan Brooks is a Senior Vice President, Contact Center, Winchester Operations at Navy Federal Credit Union, a company specializing in Nondepository Credit Intermediation.

How can I directly contact Susan Brooks?

To contact Susan Brooks directly, you can use the email address ************@navyfederal.org. Complete contact information is available upon registration with Muraena.

Who is Susan Brooks?

Susan Brooks is a seasoned professional with over 30 years of experience in the financial services sector, currently serving as the Senior Vice President at Navy Federal Credit Union. Her extensive career includes a variety of leadership roles that have shaped her expertise in contact center operations and consumer lending. Susan has a proven track record of managing large teams and complex operations, overseeing a workforce of over 1,800 employees at the Winchester Campus. Her commitment to community service is evident through her active participation on several boards, including the United Way of the Shenandoah Valley. With a background that spans risk control to marketing and public relations, she brings a diverse skill set to her current role. Susan is passionate about fostering innovation and improving customer relationships within the financial industry. Her strategic vision and leadership capabilities have significantly contributed to the growth and efficiency of Navy Federal's operations. Susan is not just a leader in her organization but also a mentor to many aspiring professionals in her field.

Susan`s contact details

mail

************@navyfederal.org

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