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Susan Mcclure

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Susan Mcclure

Sr Vice President - Customer Success | Mineral, part of Mitratech

Apex, North Carolina, United States

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Susan Mcclure

Summary

Susan McClure is a seasoned SaaS Customer Success and Operations leader with over 20 years of experience in enhancing customer experiences and operational efficiency. She has a robust background in account management, business development, and change management, having led teams in both startup and corporate environments. Susan's passion for customer advocacy drives her to implement innovative strategies that not only improve customer satisfaction but also increase revenue through upselling and cross-selling initiatives. Her experience spans various roles, including Senior Vice President at Mineral and Director of Customer Success at Relias, where she successfully managed large teams and complex operations. Susan's expertise in predictive analytics and data governance enables her to leverage insights for strategic decision-making. Outside of her professional life, she is known for her strong interpersonal skills and leadership style, which fosters collaboration and team success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Susan Mcclure

Work Experience

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Sr Vice President - Customer Success at

Mineral, part of Mitratech

September 2022 - Present

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Sr. Vice President, Customer Success at

Relias

October 2020 - June 2022

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Director of Customer Success at

Relias

April 2020 - October 2020

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Sr. Director - Operations Customer Success at

Pendo.io

July 2019 - April 2020

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Director - Customer Success Operations and Community Segment at

Kronos Incorporated

October 2017 - July 2019

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Sr. Operations Manager - Customer Success at

LogMeIn

February 2017 - October 2017

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Operations Manager - Sales and Customer Success Operations at

Citrix

June 2013 - February 2017

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Customer Success Manager / Account Manager at

Citrix

April 2011 - June 2013

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Director of Education at

American International College

October 2009 - July 2010

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Account Executive at

Robert Half

June 2009 - October 2009

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Director of Sales & Marketing at

TreeTop Technologies

May 2008 - October 2008

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General Manager at

Learning Gate Clc

September 2007 - March 2008

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Director of Training & Operations at

New Horizons Computer Learning Centers

February 2005 - September 2007

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National Account and Prj Manager at

New Horizons Computer Learning Centers

January 2000 - January 2005

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Susan Mcclure

Education

Cambridge College, N/A

January 2008 - January 2010

San Joaquin Delta College, N/A

January 1992 - January 1994

Frequently Asked Questions about Susan Mcclure

What is Susan Mcclure email address?

Susan Mcclure's primary email address is *************@trustmineral.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Susan Mcclure work for?

Susan Mcclure is a Sr Vice President - Customer Success at Mineral, part of Mitratech, a company specializing in Management consulting services.

Where Susan Mcclure graduated from?

Susan Mcclure holds a degree in Management from Cambridge College.

How can I directly contact Susan Mcclure?

To contact Susan Mcclure directly, you can use the email address *************@trustmineral.com. Complete contact information is available upon registration with Muraena.

Who is Susan Mcclure?

Susan McClure is a seasoned SaaS Customer Success and Operations leader with over 20 years of experience in enhancing customer experiences and operational efficiency. She has a robust background in account management, business development, and change management, having led teams in both startup and corporate environments. Susan's passion for customer advocacy drives her to implement innovative strategies that not only improve customer satisfaction but also increase revenue through upselling and cross-selling initiatives. Her experience spans various roles, including Senior Vice President at Mineral and Director of Customer Success at Relias, where she successfully managed large teams and complex operations. Susan's expertise in predictive analytics and data governance enables her to leverage insights for strategic decision-making. Outside of her professional life, she is known for her strong interpersonal skills and leadership style, which fosters collaboration and team success.

Susan`s contact details

mail

*************@trustmineral.com

********@relias.com

Colleagues

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John Bouchard

Vice President, Revenue Operations

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Tye Trepanier

Vice President Strategic Transformation

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