Directory
>
Susan Mcclure
Susan Mcclure
Sr Vice President - Customer Success | Mineral, part of Mitratech
Apex, North Carolina, United States
Susan Mcclure
Summary
Susan McClure is a seasoned SaaS Customer Success and Operations leader with over 20 years of experience in enhancing customer experiences and operational efficiency. She has a robust background in account management, business development, and change management, having led teams in both startup and corporate environments. Susan's passion for customer advocacy drives her to implement innovative strategies that not only improve customer satisfaction but also increase revenue through upselling and cross-selling initiatives. Her experience spans various roles, including Senior Vice President at Mineral and Director of Customer Success at Relias, where she successfully managed large teams and complex operations. Susan's expertise in predictive analytics and data governance enables her to leverage insights for strategic decision-making. Outside of her professional life, she is known for her strong interpersonal skills and leadership style, which fosters collaboration and team success.
Susan Mcclure
Work Experience
Sr Vice President - Customer Success at
Mineral, part of Mitratech
September 2022 - Present
Sr. Vice President, Customer Success at
Relias
October 2020 - June 2022
Director of Customer Success at
Relias
April 2020 - October 2020
Sr. Director - Operations Customer Success at
Pendo.io
July 2019 - April 2020
Director - Customer Success Operations and Community Segment at
Kronos Incorporated
October 2017 - July 2019
Sr. Operations Manager - Customer Success at
LogMeIn
February 2017 - October 2017
Operations Manager - Sales and Customer Success Operations at
Citrix
June 2013 - February 2017
Customer Success Manager / Account Manager at
Citrix
April 2011 - June 2013
Director of Education at
American International College
October 2009 - July 2010
Account Executive at
Robert Half
June 2009 - October 2009
Director of Sales & Marketing at
TreeTop Technologies
May 2008 - October 2008
General Manager at
Learning Gate Clc
September 2007 - March 2008
Director of Training & Operations at
New Horizons Computer Learning Centers
February 2005 - September 2007
National Account and Prj Manager at
New Horizons Computer Learning Centers
January 2000 - January 2005
Susan Mcclure
Education
Cambridge College, N/A
January 2008 - January 2010
San Joaquin Delta College, N/A
January 1992 - January 1994
Frequently Asked Questions about Susan Mcclure
What is Susan Mcclure email address?
Susan Mcclure's primary email address is *************@trustmineral.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Susan Mcclure work for?
Susan Mcclure is a Sr Vice President - Customer Success at Mineral, part of Mitratech, a company specializing in Management consulting services.
Where Susan Mcclure graduated from?
Susan Mcclure holds a degree in Management from Cambridge College.
How can I directly contact Susan Mcclure?
To contact Susan Mcclure directly, you can use the email address *************@trustmineral.com. Complete contact information is available upon registration with Muraena.
Who is Susan Mcclure?
Susan McClure is a seasoned SaaS Customer Success and Operations leader with over 20 years of experience in enhancing customer experiences and operational efficiency. She has a robust background in account management, business development, and change management, having led teams in both startup and corporate environments. Susan's passion for customer advocacy drives her to implement innovative strategies that not only improve customer satisfaction but also increase revenue through upselling and cross-selling initiatives. Her experience spans various roles, including Senior Vice President at Mineral and Director of Customer Success at Relias, where she successfully managed large teams and complex operations. Susan's expertise in predictive analytics and data governance enables her to leverage insights for strategic decision-making. Outside of her professional life, she is known for her strong interpersonal skills and leadership style, which fosters collaboration and team success.
Susan`s contact details
*************@trustmineral.com
********@relias.com
Colleagues
Vice President, Revenue Operations
Vice President Strategic Transformation