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Susan Swarts

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Susan Swarts

Vice President, Customer Support | Community Brands

Round Rock, Texas, United States

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Susan Swarts

Summary

Susan Swarts is a seasoned professional with over 20 years of experience in the software industry, specializing in customer support and service management. Currently serving as Vice President at Community Brands, she has dedicated more than 15 years to leading customer service teams and enhancing customer satisfaction. Her expertise spans agile methodologies, cloud computing, and CRM systems, coupled with a strong track record in operations management within high-pressure environments. Susan has a unique ability to incorporate customer feedback into product development, ensuring that the voice of the customer is prioritized. She has successfully managed teams through significant transitions and integrations, demonstrating her adaptability and strategic mindset. With a commitment to fostering team engagement and motivation, she has consistently improved performance metrics and customer loyalty. Susan's leadership style emphasizes collaboration and data-driven decision-making, making her a valuable asset in any organization.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Susan Swarts

Work Experience

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Vice President, Customer Support at

Community Brands

October 2023 - Present

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Director of Customer Support at

Community Brands

October 2021 - October 2023

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Sr. Manager, Customer Support at

Community Brands

May 2018 - October 2021

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Manager, Customer Support, Nonprofit Solutions at

Community Brands

September 2016 - May 2018

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Customer Support Supervisor at

Community Brands

March 2016 - September 2016

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Support Analyst at

Community Brands

April 2015 - March 2016

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Manager, Product Support at

Blackbaud

June 2011 - March 2013

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Service Support Manager at

IGT

March 2008 - May 2011

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Professional Services & Customer Support Manager at

Inquisite

September 2007 - March 2008

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Customer Support Manager at

Inquisite

July 2004 - September 2007

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Software Support Lead at

Inquisite

July 2002 - July 2004

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Software Support Specialist at

Inquisite

February 2000 - July 2002

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Support Engineer at

Pervasive Software

January 1998 - January 2000

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Help Desk Coordinator at

STCR

January 1997 - January 1998

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Susan Swarts

Education

Tompkins Cortland Community College, Associate Of Science (A.S.)

Frequently Asked Questions about Susan Swarts

What is Susan Swarts email address?

Susan Swarts's primary email address is ************@communitybrands.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Susan Swarts work for?

Susan Swarts is a Vice President, Customer Support at Community Brands, a company specializing in Prepackaged software.

Where Susan Swarts graduated from?

Susan Swarts holds a degree in Computer Science from Tompkins Cortland Community College.

How can I directly contact Susan Swarts?

To contact Susan Swarts directly, you can use the email address ************@communitybrands.com. Complete contact information is available upon registration with Muraena.

Who is Susan Swarts?

Susan Swarts is a seasoned professional with over 20 years of experience in the software industry, specializing in customer support and service management. Currently serving as Vice President at Community Brands, she has dedicated more than 15 years to leading customer service teams and enhancing customer satisfaction. Her expertise spans agile methodologies, cloud computing, and CRM systems, coupled with a strong track record in operations management within high-pressure environments. Susan has a unique ability to incorporate customer feedback into product development, ensuring that the voice of the customer is prioritized. She has successfully managed teams through significant transitions and integrations, demonstrating her adaptability and strategic mindset. With a commitment to fostering team engagement and motivation, she has consistently improved performance metrics and customer loyalty. Susan's leadership style emphasizes collaboration and data-driven decision-making, making her a valuable asset in any organization.

Susan`s contact details

mail

************@communitybrands.com

********@att.net

************@abila.com

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Erlina Edwards

Executive Director

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