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Susan Swarts
Susan Swarts
Vice President, Customer Support | Community Brands
Round Rock, Texas, United States
Susan Swarts
Summary
Susan Swarts is a seasoned professional with over 20 years of experience in the software industry, specializing in customer support and service management. Currently serving as Vice President at Community Brands, she has dedicated more than 15 years to leading customer service teams and enhancing customer satisfaction. Her expertise spans agile methodologies, cloud computing, and CRM systems, coupled with a strong track record in operations management within high-pressure environments. Susan has a unique ability to incorporate customer feedback into product development, ensuring that the voice of the customer is prioritized. She has successfully managed teams through significant transitions and integrations, demonstrating her adaptability and strategic mindset. With a commitment to fostering team engagement and motivation, she has consistently improved performance metrics and customer loyalty. Susan's leadership style emphasizes collaboration and data-driven decision-making, making her a valuable asset in any organization.
Susan Swarts
Work Experience
Vice President, Customer Support at
Community Brands
October 2023 - Present
Director of Customer Support at
Community Brands
October 2021 - October 2023
Sr. Manager, Customer Support at
Community Brands
May 2018 - October 2021
Manager, Customer Support, Nonprofit Solutions at
Community Brands
September 2016 - May 2018
Customer Support Supervisor at
Community Brands
March 2016 - September 2016
Support Analyst at
Community Brands
April 2015 - March 2016
Manager, Product Support at
Blackbaud
June 2011 - March 2013
Service Support Manager at
IGT
March 2008 - May 2011
Professional Services & Customer Support Manager at
Inquisite
September 2007 - March 2008
Customer Support Manager at
Inquisite
July 2004 - September 2007
Software Support Lead at
Inquisite
July 2002 - July 2004
Software Support Specialist at
Inquisite
February 2000 - July 2002
Support Engineer at
Pervasive Software
January 1998 - January 2000
Help Desk Coordinator at
STCR
January 1997 - January 1998
Susan Swarts
Education
Tompkins Cortland Community College, Associate Of Science (A.S.)
Frequently Asked Questions about Susan Swarts
What is Susan Swarts email address?
Susan Swarts's primary email address is ************@communitybrands.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Susan Swarts work for?
Susan Swarts is a Vice President, Customer Support at Community Brands, a company specializing in Prepackaged software.
Where Susan Swarts graduated from?
Susan Swarts holds a degree in Computer Science from Tompkins Cortland Community College.
How can I directly contact Susan Swarts?
To contact Susan Swarts directly, you can use the email address ************@communitybrands.com. Complete contact information is available upon registration with Muraena.
Who is Susan Swarts?
Susan Swarts is a seasoned professional with over 20 years of experience in the software industry, specializing in customer support and service management. Currently serving as Vice President at Community Brands, she has dedicated more than 15 years to leading customer service teams and enhancing customer satisfaction. Her expertise spans agile methodologies, cloud computing, and CRM systems, coupled with a strong track record in operations management within high-pressure environments. Susan has a unique ability to incorporate customer feedback into product development, ensuring that the voice of the customer is prioritized. She has successfully managed teams through significant transitions and integrations, demonstrating her adaptability and strategic mindset. With a commitment to fostering team engagement and motivation, she has consistently improved performance metrics and customer loyalty. Susan's leadership style emphasizes collaboration and data-driven decision-making, making her a valuable asset in any organization.
Susan`s contact details
************@communitybrands.com
********@att.net
************@abila.com
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