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Susan Vella

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Susan Vella

Senior Vice President, Customer Experience | Berkley One (a Berkley Company)

United States

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Susan Vella

Summary

Susan Vella is a seasoned Customer Experience and Operations Executive with over 30 years of extensive experience in the U.S. and Canadian insurance markets. She has a proven track record of transforming organizations to enhance service delivery, reduce operational costs, and leverage technology effectively. Susan's strategic thinking and customer-centric approach have been pivotal in leading multiple high-impact initiatives, including the development of innovative customer service solutions and digital platforms. Her leadership style is characterized by collaboration and clear communication, enabling her to drive teams toward achieving ambitious strategic goals. Throughout her career, she has held senior vice president roles at notable insurance companies, demonstrating her commitment to excellence in customer service and operational efficiency. Susan is also passionate about diversity and inclusion within the workplace, reflecting her belief in the power of varied perspectives to drive business success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Susan Vella

Work Experience

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Senior Vice President, Customer Experience at

Berkley One (a Berkley Company)

April 2016 - Present

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Senior Vice President, Customer Service and Operations at

Chubb

January 2010 - January 2016

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Senior Vice President, Field Underwriting Officer at

Chubb

January 2005 - January 2010

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Senior Vice President, Personal Insurance Manager, Canada at

CHUBB INSURANCE

January 1998 - January 2004

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Vice President, Personal Insurance Manager, Ontario at

CHUBB INSURANCE

February 1992 - October 1998

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Susan Vella

Education

Yale University, Bachelor Of Arts

Frequently Asked Questions about Susan Vella

What is Susan Vella email address?

Susan Vella's primary email address is ******@berkleyone.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Susan Vella work for?

Susan Vella is a Senior Vice President, Customer Experience at Berkley One (a Berkley Company), a company specializing in Insurance agents, brokers, & service.

Where Susan Vella graduated from?

Susan Vella holds a degree in Economics from Yale University.

How can I directly contact Susan Vella?

To contact Susan Vella directly, you can use the email address ******@berkleyone.com. Complete contact information is available upon registration with Muraena.

Who is Susan Vella?

Susan Vella is a seasoned Customer Experience and Operations Executive with over 30 years of extensive experience in the U.S. and Canadian insurance markets. She has a proven track record of transforming organizations to enhance service delivery, reduce operational costs, and leverage technology effectively. Susan's strategic thinking and customer-centric approach have been pivotal in leading multiple high-impact initiatives, including the development of innovative customer service solutions and digital platforms. Her leadership style is characterized by collaboration and clear communication, enabling her to drive teams toward achieving ambitious strategic goals. Throughout her career, she has held senior vice president roles at notable insurance companies, demonstrating her commitment to excellence in customer service and operational efficiency. Susan is also passionate about diversity and inclusion within the workplace, reflecting her belief in the power of varied perspectives to drive business success.

Susan`s contact details

mail

******@berkleyone.com

******@wrberkley.com

******@chubb.com

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Shane Avnet

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Elaine Reyes

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Melanie Rimmer

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Dave Wheelock

VP Product Management

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David Ran

Vice President, Product Management

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