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Susan Vella
Susan Vella
Senior Vice President, Customer Experience | Berkley One (a Berkley Company)
United States
Susan Vella
Summary
Susan Vella is a seasoned Customer Experience and Operations Executive with over 30 years of extensive experience in the U.S. and Canadian insurance markets. She has a proven track record of transforming organizations to enhance service delivery, reduce operational costs, and leverage technology effectively. Susan's strategic thinking and customer-centric approach have been pivotal in leading multiple high-impact initiatives, including the development of innovative customer service solutions and digital platforms. Her leadership style is characterized by collaboration and clear communication, enabling her to drive teams toward achieving ambitious strategic goals. Throughout her career, she has held senior vice president roles at notable insurance companies, demonstrating her commitment to excellence in customer service and operational efficiency. Susan is also passionate about diversity and inclusion within the workplace, reflecting her belief in the power of varied perspectives to drive business success.
Susan Vella
Work Experience
Senior Vice President, Customer Experience at
Berkley One (a Berkley Company)
April 2016 - Present
Senior Vice President, Customer Service and Operations at
Chubb
January 2010 - January 2016
Senior Vice President, Field Underwriting Officer at
Chubb
January 2005 - January 2010
Senior Vice President, Personal Insurance Manager, Canada at
CHUBB INSURANCE
January 1998 - January 2004
Vice President, Personal Insurance Manager, Ontario at
CHUBB INSURANCE
February 1992 - October 1998
Susan Vella
Education
Yale University, Bachelor Of Arts
Frequently Asked Questions about Susan Vella
What is Susan Vella email address?
Susan Vella's primary email address is ******@berkleyone.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Susan Vella work for?
Susan Vella is a Senior Vice President, Customer Experience at Berkley One (a Berkley Company), a company specializing in Insurance agents, brokers, & service.
Where Susan Vella graduated from?
Susan Vella holds a degree in Economics from Yale University.
How can I directly contact Susan Vella?
To contact Susan Vella directly, you can use the email address ******@berkleyone.com. Complete contact information is available upon registration with Muraena.
Who is Susan Vella?
Susan Vella is a seasoned Customer Experience and Operations Executive with over 30 years of extensive experience in the U.S. and Canadian insurance markets. She has a proven track record of transforming organizations to enhance service delivery, reduce operational costs, and leverage technology effectively. Susan's strategic thinking and customer-centric approach have been pivotal in leading multiple high-impact initiatives, including the development of innovative customer service solutions and digital platforms. Her leadership style is characterized by collaboration and clear communication, enabling her to drive teams toward achieving ambitious strategic goals. Throughout her career, she has held senior vice president roles at notable insurance companies, demonstrating her commitment to excellence in customer service and operational efficiency. Susan is also passionate about diversity and inclusion within the workplace, reflecting her belief in the power of varied perspectives to drive business success.
Susan`s contact details
******@berkleyone.com
******@wrberkley.com
******@chubb.com
Colleagues
Chief Claims Officer
VP of Risk Management
Chief Information Officer
Vice President
Vice President, Marketing & Branding
VP, Portfolio Underwriting Executive
VP General Counsel
Vice President, Digital Solutions
VP Product Management
Vice President, Product Management