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Terrence Post
Terrence Post
Vice President, Global Customer Support | UserTesting
San Francisco, California, United States
Terrence Post
Summary
Terrence Post is a seasoned leader in customer support and operations, currently serving as the Vice President of Global Customer Support at UserTesting. With a robust background in account management and customer success, he has spearheaded initiatives that have garnered multiple awards for excellence in service. His expertise extends to change management and strategic planning, making him a key player in enhancing user experience and operational efficiency. Terrence has a strong foundation in law, holding a Doctor of Law degree, which complements his analytical approach to problem-solving in business contexts. He is passionate about leveraging technology to improve customer engagement and education. His leadership style emphasizes team development and cross-functional collaboration, fostering an environment where innovation thrives. Terrence's commitment to scalability and customer satisfaction positions him as a thought leader in the SaaS industry. He is also known for his ability to drive international expansion and support operations across diverse markets.
Terrence Post
Work Experience
Vice President, Global Customer Support at
UserTesting
April 2023 - Present
Senior Director, Global Customer Support at
UserTesting
October 2020 - April 2023
Director of Customer Education and Support at
UserTesting
January 2019 - October 2020
Director of Professional Services at
UserTesting
June 2016 - January 2019
Associate Director of Customer Operations at
UserTesting
January 2016 - June 2016
Customer Support Manager at
UserTesting
May 2014 - December 2015
User Loyalty Team at
UserTesting
January 2014 - May 2014
DNA Project at
Northern California Innocence Project
April 2012 - September 2012
Consumer Protection at
Katharine And George Alexander Community Law Center
January 2012 - September 2012
Terrence Post
Education
Santa Clara University School of Law, Doctor Of Law (Jd)
January 2010 - January 2013
University of California, Santa Barbara, Bachelor Of Arts (B.A.)
January 2004 - January 2008
Frequently Asked Questions about Terrence Post
What is Terrence Post email address?
Terrence Post's primary email address is ********@usertesting.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Terrence Post work for?
Terrence Post is a Vice President, Global Customer Support at UserTesting, a company specializing in Prepackaged software.
Where Terrence Post graduated from?
Terrence Post holds a degree in from Santa Clara University School of Law.
How can I directly contact Terrence Post?
To contact Terrence Post directly, you can use the email address ********@usertesting.com. Complete contact information is available upon registration with Muraena.
Who is Terrence Post?
Terrence Post is a seasoned leader in customer support and operations, currently serving as the Vice President of Global Customer Support at UserTesting. With a robust background in account management and customer success, he has spearheaded initiatives that have garnered multiple awards for excellence in service. His expertise extends to change management and strategic planning, making him a key player in enhancing user experience and operational efficiency. Terrence has a strong foundation in law, holding a Doctor of Law degree, which complements his analytical approach to problem-solving in business contexts. He is passionate about leveraging technology to improve customer engagement and education. His leadership style emphasizes team development and cross-functional collaboration, fostering an environment where innovation thrives. Terrence's commitment to scalability and customer satisfaction positions him as a thought leader in the SaaS industry. He is also known for his ability to drive international expansion and support operations across diverse markets.
Terrence`s contact details
********@usertesting.com
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1st Lieutenant