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Terrence Post

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Terrence Post

Vice President, Global Customer Support | UserTesting

San Francisco, California, United States

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Terrence Post

Summary

Terrence Post is a seasoned leader in customer support and operations, currently serving as the Vice President of Global Customer Support at UserTesting. With a robust background in account management and customer success, he has spearheaded initiatives that have garnered multiple awards for excellence in service. His expertise extends to change management and strategic planning, making him a key player in enhancing user experience and operational efficiency. Terrence has a strong foundation in law, holding a Doctor of Law degree, which complements his analytical approach to problem-solving in business contexts. He is passionate about leveraging technology to improve customer engagement and education. His leadership style emphasizes team development and cross-functional collaboration, fostering an environment where innovation thrives. Terrence's commitment to scalability and customer satisfaction positions him as a thought leader in the SaaS industry. He is also known for his ability to drive international expansion and support operations across diverse markets.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Terrence Post

Work Experience

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Vice President, Global Customer Support at

UserTesting

April 2023 - Present

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Senior Director, Global Customer Support at

UserTesting

October 2020 - April 2023

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Director of Customer Education and Support at

UserTesting

January 2019 - October 2020

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Director of Professional Services at

UserTesting

June 2016 - January 2019

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Associate Director of Customer Operations at

UserTesting

January 2016 - June 2016

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Customer Support Manager at

UserTesting

May 2014 - December 2015

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User Loyalty Team at

UserTesting

January 2014 - May 2014

💼

DNA Project at

Northern California Innocence Project

April 2012 - September 2012

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Consumer Protection at

Katharine And George Alexander Community Law Center

January 2012 - September 2012

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Terrence Post

Education

Santa Clara University School of Law, Doctor Of Law (Jd)

January 2010 - January 2013

University of California, Santa Barbara, Bachelor Of Arts (B.A.)

January 2004 - January 2008

Frequently Asked Questions about Terrence Post

What is Terrence Post email address?

Terrence Post's primary email address is ********@usertesting.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Terrence Post work for?

Terrence Post is a Vice President, Global Customer Support at UserTesting, a company specializing in Prepackaged software.

Where Terrence Post graduated from?

Terrence Post holds a degree in from Santa Clara University School of Law.

How can I directly contact Terrence Post?

To contact Terrence Post directly, you can use the email address ********@usertesting.com. Complete contact information is available upon registration with Muraena.

Who is Terrence Post?

Terrence Post is a seasoned leader in customer support and operations, currently serving as the Vice President of Global Customer Support at UserTesting. With a robust background in account management and customer success, he has spearheaded initiatives that have garnered multiple awards for excellence in service. His expertise extends to change management and strategic planning, making him a key player in enhancing user experience and operational efficiency. Terrence has a strong foundation in law, holding a Doctor of Law degree, which complements his analytical approach to problem-solving in business contexts. He is passionate about leveraging technology to improve customer engagement and education. His leadership style emphasizes team development and cross-functional collaboration, fostering an environment where innovation thrives. Terrence's commitment to scalability and customer satisfaction positions him as a thought leader in the SaaS industry. He is also known for his ability to drive international expansion and support operations across diverse markets.

Terrence`s contact details

mail

********@usertesting.com

Colleagues

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Ranjitha Kumar

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Roy Fox

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Michelle Engle

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Michael Mace

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Martin Joseph Brej

1st Lieutenant

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